The IT Service Desk Analyst will be reporting to the European IT Service Desk Manager, this position will contribute to the smooth running of the IT Service Desk Support Team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.
Key Responsibilities:
First point of contact for support from Global users via various channels (email, call or ticket)
Provide excellent customer service, with every interaction, striving to exceed client and business expectations
Take ownership of recorded Incidents and Service requests; tracking the progress and follow-up with the user to ensure they are satisfied with the resolution
Manage all support in accordance with the Service Desk processes and procedures as well as ensuring all service led measurements are met
Complete daily operational tasks as well as any ad-hoc support to setting up meeting rooms, both on and off site, for telephone/video conferencing
Provide Hardware and Software support, both locally and remotely for all Ogier Jurisdictions and escalate appropriately
Ensure that the IT Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
Liaise with the wider IT & Change Support Team regarding outstanding calls and managing customer expectations
Skills, Knowledge and Expertise:
A minimum of 2 years' experience in a similar role
Experience and understanding of Microsoft Office 365, Windows 11 and iOS Operating Systems
Proficient with or able to quickly learn to use a broad array of networking systems hardware/software
Self-motivated and able to work in a fast-paced environment with the ability to think and act independently
Ability to maintain a high standard of customer service within a busy Service Desk environment
Detailed analytical and problem-solving skills, with an interest in technology
Confident collaboration, communication, and interpersonal skills – the role involves engaging with our Ogier business users across all Jurisdictions and in a range of roles within the organisation, including IT SME's
Strong organizational skills with the ability to multi-task, manage time effectively, and handle tight deadlines with priorities
Commitment to on-going professional study and examinations is essential to succeed in this role
Examples of previous IT projects undertaken or personal study on-going would also be a good support to the application
To be considered for this position apply today or call Vishnu Singh on 01 5252457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer
Centre Manager – After School Services – Australia
At Osborne we are currently recruiting for a number of Centre Managers to join one of Australia’s leading Childcare Providers. As a Centre Manager for their After School Services you will provide leadership and management to a team of educators and staff in relation to the operation of their services.
Locations in Australia:
Multiple locations in Perth and Western Australia
Multiple locations in Melbourne
You will join an organisation that provides high quality service where the care of the children are the centre of everything their educators do. Their commitment to their values ensures that their children’s needs are met in a professional, safe and fun environment.
For you:
Australian based opportunity
Long- term permanent opportunities
You will join an organisation that has successfully supported candidates joining their organisation from overseas
Have an opportunity to speak with people within their organisation who have already relocated and can share their learnings and experiences
Supported by the Osborne International team
Salary AUS$75-85k
Responsibilities:
A comprehensive job description can be provided for qualified candidates interested in progressing with these opportunities.
Ensure the organisation’s educational programme is implemented and adapted to for each child
Responsible for the health and safety for all the children in the centre
Physical environment – prioritise the service environment. Ensuring it is inclusive, promotes competence and supports exploration and play-based learning
People leadership – responsible for the management of the team. Ensuring that educators and staff are collaborative, respectful and ethical
Managing the relationships between the children. Each child is supported to build and maintain sensitive and responsive relationships
Have collaborative partnerships to enhance children’s inclusion, learning and wellbeing
Comply with, all service policies and procedures in accordance with the Education and Care Services National Law and National Regulations
Requirements:
Relevant diploma or degree in education or school care
Eligible for a working holiday visa initially, with a further eligibility to continue to a full sponsorship visa
Min of 2 years’ experience working in a similar position
Proven ability in all areas of administrative procedure, curriculum development, parent and community liaison, staff professional development and training, team leadership and management of staff.
Previous experience in successfully managing a budget
For more information, please apply through the link provided for the attention of Emma Hickey or call Osborne Recruitment on 01 525 4257 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
