Senior ERP Technical Consultant
Location: Fully Remote within the United States
Osborne Recruitment is delighted to partner with our global software client who supports independently owned businesses in the lumber and building materials industry by specializing in versatile and customized business management solutions. Their proprietary cloud-based ERP platform is exclusive for dealers, retailers, wholesalers, and distributors, equipping them with the tools to expand, adapt, and succeed. This role is ideal for someone who thrives at the intersection of technology, consulting, and client service and is passionate about delivering solutions that make a real impact on customers’ businesses.
Responsibilities:
- Lead the technical implementation of our ERP solution, including software setup, configuration, integration, and deployment.
- Serve as a technical product expert, guiding clients through best practices, conducting training workshops, and managing the full implementation lifecycle—scoping, design requirements, configuration, testing, and go-live.
- Collaborate closely with all internal and external project stakeholders to ensure a successful implementation.
- Lead workshops to gather requirements and assist in defining a blueprint and project plan, with a focus on data migration and third-party integrations.
- Ensure the project is defined, designed, and configured effectively to best support the customer’s needs.
- Validate that the customer understands the specifications of the software, such as inclusions and exclusions.
- Liaise with customers and third parties to define requirements, configure API’s and develop integrations with external systems such as eCommerce, and draft written specifications.
- Assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
- Become a systems expert to educate and advise customers on best practices.
- Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc.
- Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function.
- Train the customer’s project team and provide knowledge transfer in the operation of software.
- Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy.
- Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc.
- Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements.
- Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live.
- Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to the new ERP system, ensuring accuracy of open balances, historical transactions, and relevant master data.
- Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites.
- Attend project meetings when required, internally or with clients, to gain or impart knowledge on status of projects and to document details.
- Complete all relevant project management documentation and help with standardization.
- Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices.
- Remain engaged with customers after go-live to provide support and ensure continuity of experience.
- Daily timesheet completion in line with company procedures.
- Ensure project work is appropriately billed to the customer.
- Escalate any complexities to the relevant teammate, department, or manager.
- Live the core values and take responsibility for ensuring an experience of excellence for the customer.
- Collaborate with the customer to professionally and proactively manage change.
- Influence the customer to follow a process that will help with the smooth transition.
Qualifications:
- Must be located within the US.
- 5+ years experience within an equivalent role.
- Bachelor’s degree or higher with a concentration in business or tech.
- IT certifications are a plus.
- Strong technical aptitude and analytical skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team, balancing several concurrent projects.
- Can present professionally at a senior level and ensure the presentations are focused on the customer’s needs.
- Willingness to travel on-site to customers within the US as needed.
- Willingness to work outside regular business hours on occasion.
- Experience working across ERP functional areas, with a concentration on technical aspects of project implementations, such as data migration ETL, deployment architectures, and report writing.
- Strong understanding of database and integration technologies.
- Experience within the Lumber and Building Materials industry is a plus
Benefits & Compensation:
- $140,000-$150,000 annual salary based on experience
- Comprehensive healthcare plan
- Physical and mental wellness stipend
- Company matched 401k
- Flexible working hours
- Generous PTO
- Learning and development opportunities and advancement
If you are interested in learning more about this position, please apply through the link provided or reach out to Jasmine Sahansra at jasmine.sahansra@osbornerecruitment.ca or directly at 647.268.7384.
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