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Senior IT support engineer – Field based

  • Location: Cork, Cork
  • Type: Permanent
  • Job #46106
  • Salary: €50,000

Senior IT Field Engineer

Department: Managed Services
Reports to: Service Desk Manager

Osborne recruitment is partnering with a MSP company who are leading service provide of IT Services.
The primary objective for a  Senior IT Field Engineer is to provide their clients with expert advice based on the standard that we have set for client infrastructure, security and maintenance. The goal is to achieve optimal performance through a detailed analysis of gaps in the client environment that could pose potential risks and implementing fixes for these key areas. This requires a proactive approach to finding and resolving issues and vulnerabilities in the client’s environment.

Key Responsibilities:

  • Maintenance of critical Network Infrastructure o Firewalls, Switches, Wireless Controller and Access Points o Servers (on-Premise and Cloud)
  • PBX
  • NAS and Cloud Storage
  • Backup Solutions
  • MDM Solutions
  • Endpoint Security
  • UPS
  • Hyper-V / VMware
  • Security Review
  • Firewalls, Switches, Wireless Controller and Access Points
  • Firewall Policies and Security Profiles
  • MFA for VPN
  • ACL’s configured on Switches, Port Configuration and Vlan Segregation
  • Core routing, EIGRP
  • SD-WAN, IPsec VPN
  • Wireless Configuration and Authentication (WPA and RADIUS)
  • Servers (on-Premise and Cloud)
  • Patching
  • Administrative Users
  • Remote Access
  • AD Review, Accounts (Disabled users), Forest Function Levels, AD Services.
  • NAS and Cloud Storage
  • Endpoint Security
  • AV Definitions and Updates
  • Unwanted Applications – Torrenting, Games, additional PUA
  • Modern Workplace (M365 Policies and Configuration)
  • Email Security
  • Device patching and compliance
  • Site Administration
  • Ability to document the site in great detail (using a pre-configured template):
  • All critical information relating to client sites need to be documented, this ensures that any engineer can review the document and have an immediate knowledge benchmark for the technology used at an individual site
  • Updating of site KB’s and processes:
  • 3rd Party Applications and operational processes for sites that are non-standard such as Ticket requests for users to have VPN Access for specific applications, Vendor Access, Resolving issues for a specific Application on-site.
  • Updating of Passwords and Configurations in ITGlue
  • All passwords should be up to date and any site configuration should be updates as/when a change occurs, we should also remove legacy data or label it for ease of reference.
  • Regularly update site photos (If/When changes are implemented)
  • Provide Site updates and report back to Service Desk Manager, Account Manager and Client
  • Engineers are required to highlight concerns or issues on-site to the Account Manager and SDM to ensure this is raised with the client.
  • Make recommendations based on in-depth review and analysis of the site and all related infrastructure, processes and potential issues.
  • Liaise with company contact on urgent changes or implementations
  • Firewall upgrades
  • Server maintenance
  • Cable Cleanup, Network cabling
  • Planned Downtime

Key Competencies:

  • Operational knowledge of servers, switches, firewalls and Cloud solutions
  • Operational knowledge of IT applications, processes, software, and equipment
  • Strong organizational and client service skills
  • Skill in planning and preparing written communications
  • Ability to work in a team and communicate effectively with clients
  • Service awareness of all key IT services for which support is being provided
  • Understanding of support tools, techniques, and how our technology stack is used to provide IT services

Preferred Certifications:

  • FortiGate NSE 4 / FCP (Minimum level – with 4 years working experience)
  • CISCO CCNA (Minimum level – with 2 years working experience)
  • Microsoft Azure (1 to 2 years active working experience)
  • Microsoft Intune (1 to 2 years active working experience)
  • Windows Server (Must be well versed in active directory and AD related services)
  • Virtualisation (2 to 3 years active working experience with Hyper V and VMWARE)
  • Backup solutions (Must be well versed in Datto or equivalent solution)
  • MCSE (Optional but will be advantageous)
  • Cyber security certifications advantageous
  • Knowledge of ConnectWise ticketing system will be an advantage

Package:

  • Company Vehicle (Fuel card included)
  • Company Laptop
  • Company Mobile Phone
  • Development program and training
  • Benefit in Kind
  • Annual leave – 20 days per annum

 

To be considered for this position apply today or call Vishnu Singh on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

#INDOSB1 
#INDSINGH

IT service Desk Analyst

  • Location: jersey
  • Type: Permanent
  • Job #46176
  • Salary: €40,000

IT Service Desk

Our client takes pride on being a technology focused firm, that is always seeking out innovative and forward-looking solutions. Our IT Service Desk is a critical component of this ethos and helps ensure that our global teams can perform at their best. 

Reporting to the European IT Service Desk Manager, this position will contribute to the smooth running of the IT Service Desk Support function by providing IT service support across all jurisdictions, adhering to IT procedures and standards. 

Key Responsibilities

  • First point of contact for Global users via various channels (email, call or ticket)  
  • Provide excellent customer service, in every interaction, striving to exceed client and business expectations  
  • Take ownership of recorded Incidents and Service requests; tracking the progress and follow-up with the user to ensure they are satisfied with the resolution  
  • Manage all support in accordance with the Service Desk processes and procedures as well as ensuring all service led measurements are met
  • Complete daily operational tasks as well as any ad-hoc support setting up meeting rooms, both on and off site, for telephone/video conferencing  
  • Provide Hardware and Software support, both locally and remotely across all jurisdictions and escalate appropriately  
  • Ensure that the IT Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
  • Liaise with the wider IT & Change Support Team regarding outstanding calls and managing customer expectations

Skills, Knowledge and Expertise

  • A minimum of 2 years' experience in a similar role  
  • Experience and understanding of Microsoft Office 365, Windows 11 and iOS Operating Systems  
  • Proficient with or able to quickly learn to use a broad array of networking systems hardware/software  
  • Self-motivated and able to work in a fast-paced environment with the ability to think and act independently  
  • Ability to maintain a high standard of customer service within a busy Service Desk environment  
  • Detailed analytical and problem-solving skills, with an interest in technology  
  • Confident collaboration, communication, and interpersonal skills – the role involves engaging with business users across all jurisdictions and in a range of roles within the organisation, including IT SME's  
  • Strong organisational skills with the ability to multi-task, manage time effectively, and handle tight deadlines with priorities  
  • Commitment to on-going professional study and examinations is essential to succeed in this role  
  • Examples of previous IT projects undertaken or personal study would also be desirable

To be considered for this position apply today or call Vishnu Singh on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

#INDOSB1 
#INDSINGH

 

Governance and Reporting lead

  • Location: Dublin, Dublin
  • Type: Permanent
  • Job #46122
  • Salary: €81,034

Cybersecurity Governance, Risk & Compliance Consultant

Osborne IT Recruitment is proud to be partnering with a public sector organisation to recruit a Cybersecurity Governance, Risk & Compliance Consultant. This is a key role responsible for strengthening the organisation’s cybersecurity governance and ensuring alignment with internal policies, regulatory requirements, and industry best practices.

The successful candidate will lead the development and implementation of cybersecurity frameworks, risk reporting structures, and policy enforcement. This role plays a critical part in promoting cybersecurity maturity, managing third-party risk, and delivering robust security insights to senior stakeholders.

⸻

Key Responsibilities:
• Develop and refine cybersecurity performance indicators (KPIs) and reporting frameworks to evaluate internal and third-party security effectiveness.
• Lead the creation and update of cybersecurity policies and ensure they are aligned with evolving regulations and threats.
• Perform cybersecurity risk assessments to identify, evaluate, and mitigate threats to the organisation.
• Coordinate and execute internal and external security audits, addressing identified gaps and ensuring remediation actions are tracked.
• Oversee the implementation of cybersecurity controls and ensure ongoing compliance across the enterprise.
• Collaborate with cross-functional stakeholders (e.g., IT, Legal, Procurement) to embed security into governance processes and operations.
• Provide accurate and timely reports, dashboards, and metrics for executive, board-level, and regulatory audiences.
• Monitor changes in the threat landscape and evolving regulatory requirements to ensure continuous alignment.

⸻

Skills and Experience Required:
• Bachelor’s or Master’s degree in Cybersecurity, Risk Management, Information Systems, or a related field.
• 5+ years’ experience in cybersecurity governance, risk, and compliance (GRC).
• Professional certifications such as CISM, CISA, CISSP, or CRISC are highly desirable.
• Proven experience with risk assessments, policy development, and audit management.
• Strong understanding of relevant cybersecurity frameworks (e.g., ISO 27001, NIST, GDPR, NIS2).
• Skilled in consolidating data and generating insights and reports for senior stakeholders.
• Excellent analytical, problem-solving, and stakeholder engagement skills.
• Ability to work autonomously and collaboratively within multidisciplinary teams.
 

To be considered for this position apply today or call Vishnu Singh on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

#INDOSB1 
#INDSINGH

Senior ERP Technical Consultant

  • Location: United States
  • Type: Permanent
  • Job #46095

Senior ERP Technical Consultant 

Location: Fully Remote within the United States 

Osborne Recruitment is delighted to partner with our global software client who supports independently owned businesses in the lumber and building materials industry by specializing in versatile and customized business management solutions.  Their proprietary cloud-based ERP platform is exclusive for dealers, retailers, wholesalers, and distributors, equipping them with the tools to expand, adapt, and succeed.  This role is ideal for someone who thrives at the intersection of technology, consulting, and client service and is passionate about delivering solutions that make a real impact on customers’ businesses.

Responsibilities:

  • Lead the technical implementation of our ERP solution, including software setup, configuration, integration, and deployment.
  • Serve as a technical product expert, guiding clients through best practices, conducting training workshops, and managing the full implementation lifecycle—scoping, design requirements, configuration, testing, and go-live.
  • Collaborate closely with all internal and external project stakeholders to ensure a successful implementation. 
  • Lead workshops to gather requirements and assist in defining a blueprint and project plan, with a focus on data migration and third-party integrations. 
  • Ensure the project is defined, designed, and configured effectively to best support the customer’s needs. 
  • Validate that the customer understands the specifications of the software, such as inclusions and exclusions. 
  • Liaise with customers and third parties to define requirements, configure API’s and develop integrations with external systems such as eCommerce, and draft written specifications. 
  • Assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes. 
  • Become a systems expert to educate and advise customers on best practices. 
  • Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc. 
  • Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function. 
  • Train the customer’s project team and provide knowledge transfer in the operation of software. 
  • Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy.
  • Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc. 
  • Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements. 
  • Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live. 
  • Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to the new ERP system, ensuring accuracy of open balances, historical transactions, and relevant master data. 
  • Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites. 
  • Attend project meetings when required, internally or with clients, to gain or impart knowledge on status of projects and to document details. 
  • Complete all relevant project management documentation and help with standardization. 
  • Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices. 
  • Remain engaged with customers after go-live to provide support and ensure continuity of experience. 
  • Daily timesheet completion in line with company procedures. 
  • Ensure project work is appropriately billed to the customer. 
  • Escalate any complexities to the relevant teammate, department, or manager. 
  • Live the core values and take responsibility for ensuring an experience of excellence for the customer. 
  • Collaborate with the customer to professionally and proactively manage change. 
  • Influence the customer to follow a process that will help with the smooth transition. 

Qualifications:

  • Must be located within the US. 
  • 5+ years experience within an equivalent role. 
  • Bachelor’s degree or higher with a concentration in business or tech. 
  • IT certifications are a plus. 
  • Strong technical aptitude and analytical skills. 
  • Strong communication skills, both verbal and written. 
  • Ability to work independently and as part of a team, balancing several concurrent projects. 
  • Can present professionally at a senior level and ensure the presentations are focused on the customer’s needs. 
  • Willingness to travel on-site to customers within the US as needed. 
  • Willingness to work outside regular business hours on occasion. 
  • Experience working across ERP functional areas, with a concentration on technical aspects of project implementations, such as data migration ETL, deployment architectures, and report writing. 
  • Strong understanding of database and integration technologies. 
  • Experience within the Lumber and Building Materials industry is a plus

Benefits & Compensation:

  • $140,000-$150,000 annual salary based on experience
  • Comprehensive healthcare plan
  • Physical and mental wellness stipend
  • Company matched 401k
  • Flexible working hours
  • Generous PTO
  • Learning and development opportunities and advancement

If you are interested in learning more about this position, please apply through the link provided or reach out to Jasmine Sahansra at jasmine.sahansra@osbornerecruitment.ca or directly at 647.268.7384.

#INDOSB1

Senior ERP Finance Consultant

  • Location: United States
  • Type: Permanent
  • Job #46094

Senior ERP Finance Consultant 

Location: Fully Remote within the United States 

Osborne Recruitment is delighted to partner with our global software client who supports independently owned businesses in the lumber and building materials industry by specializing in versatile and customized business management solutions.  The Senior ERP Finance Consultant will ensure seamless software and financial solution implementation for customers. The Consultant will be a product and finance process expert, focused on core accounting and financial operational designs, consulting on best practices, conducting software configuration, and facilitating training and support to customers.

Responsibilities:

  • Collaborate closely with all internal and external project stakeholders to ensure a successful ERP implementation.  
  • Lead workshops to gather requirements and assist in defining a blueprint and project plan, with a focus on financial process mapping such as general ledger, chart of accounts, accounts receivable/payable, and financial reporting.
  • Act as the subject matter expert for financial modules during the implementation lifecycle, including scoping, configuration, testing, and go-live support. 
  • Ensure the project is defined, designed, and configured effectively to best support the customer’s needs. 
  • Validate that the customer understands the specifications of the software, such as inclusions and exclusions. 
  • Liaise with customers to define requirements, configurations, and specifications for modifications to the software or integrations with external applications. 
  • Assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes. 
  • Become an expert in proprietary ERP system to educate and advise customers on best practices. 
  • Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc. 
  • Train colleagues in the operation of software to ensure a smooth hand over of projects to the support function. 
  • Train the customer’s project team and provide knowledge transfer in the operation of software. 
  • Deliver specialized training in financial modules, as well as demonstrations to support pre-sale consultancy. 
  • Advise customers on financial best practices, ensuring compliance with accounting standards (GAAP), tax rules, and internal controls. 
  • Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live. 
  • Assist in the data migration ETL (Extract, Transform, and Load) process from the legacy system to new ERP ensuring accuracy of open balances, historical transactions, and relevant master data.
  • Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites. 
  • Attend project meetings when required, internally or with clients, to gain or impart knowledge on status of projects and to document details. 
  • Complete all relevant project management documentation and help with standardization. 
  • Remain engaged with customers after go-live to provide support and ensure continuity of experience. 
  • Daily timesheet completion in line with company procedures. 
  • Ensure project work is appropriately billed to the customer. 
  • Escalate any complexities to the relevant teammate, department, or manager. 
  • Live the core values and take responsibility for ensuring an experience of excellence for the customer. 
  • Collaborate with the customer to professionally and proactively manage change. 
  • Influence the customer to follow a process that will help with the smooth transition to new ERP system.

Qualifications:

  • Must be located within the US. 
  • 5+ years experience within an equivalent role. 
  • Bachelor’s degree or higher with a concentration in business or tech. 
  • CPA or financial certifications a plus. 
  • Strong technical aptitude and analytical skills. 
  • Strong communication skills, both verbal and written. 
  • Ability to work independently and as part of a team, balancing several concurrent projects. 
  • Can present professionally at a senior level and ensure the presentations are focused on the customer’s needs. 
  • Willingness to travel on-site to customers within the US as needed. 
  • Willingness to work outside regular business hours on occasion. 
  • Experience working across ERP functional areas. 
  • Strong understanding of financial standards and compliance. 
  • Experience within the Lumber and Building Materials industry is a plus.

Benefits & Compensation:

  • $140,000-$150,000 annual salary based on experience
  • Comprehensive healthcare plan
  • Physical and mental wellness stipend
  • Company matched 401k
  • Flexible working hours
  • Generous PTO
  • Learning and development opportunities and advancement

If you are interested in learning more about this position, please apply through the link provided or reach out to Jasmine Sahansra at jasmine.sahansra@osbornerecruitment.ca or directly at 647.268.7384.

#INDOSB1

Senior ERP Project Manager

  • Location: United States
  • Type: Permanent
  • Job #46092

Senior ERP Project Manager

Osborne Recruitment is delighted to partner with our global software client who supports independently owned businesses in the lumber and building materials industry by specializing in versatile and customized business management solutions.  The Senior ERP Project Manager will manage the delivery of projects alongside a team of professional consultants.  The ideal candidate will successfully incorporate the day-to-day management of multiple concurrent projects and individual tasks to ensure projects are delivered on schedule and on budget in line with customer expectations.

Location: Fully Remote within the United States

Responsibilities:

  • Create and implement a suitable project SOW, project plan, project execution pipeline, and other associated documentation and processes for the project teams.
  • Create and gain stakeholder agreement of project schedules.
  • Control the change management process enabling effective resource planning, forecasting, and budgeting.
  • Manage processes for project handovers from sales and to support including milestone definition within the project plan.
  • Ensure projects are sufficiently closed out to enable better resource utilization and handover to the support team.
  • Ensure that all required documentation and tools are available and accessible to the project implementation team as necessary.
  • Ensure project meetings take place at the frequency deemed necessary and customer stakeholders are managed accordingly.
  • Managing Customer expectation is paramount to the successful delivery of projects and essential for overall customer satisfaction.
  • Managing scope creep and ‘doing what we need to do’ is critical for the success of this role.
  • Introduce new methods of sharing dependent resources and utilizing said resources on single and/or multiple projects.
  • Monitoring timesheets and subsequent approval.
  • Balance multiple simultaneous projects with a strong aptitude for efficient time management as an individual and across each project team.
  • Perform detailed resource management to ensure required subject matter experts are reserved for the full project duration, adjusting and re-aligning throughout.
  • Identify, track, and mitigate project risks to avoid disruption to scope, schedule, quality, or budget.
  • Manage project metrics including budget vs. actual and communication of status to internal and external stakeholders.
  • Collaborate with other team leaders (Development, Sales, Hardware) to allocate resources to projects when required.

Qualifications:

  • Experience leading ERP project implementations.
  • Experience in lumber and building materials would be considered a distinct advantage but not essential.
  • Bachelor’s degree or higher with a concentration in business or tech.
  • A minimum of 3 years’ experience working as Project Manager.
  • PMP or project management certification is a plus.
  • Familiar with Agile and Waterfall project management methodologies.
  • Sound working knowledge of customer and business account practices.
  • Excellent customer service and customer facing skills to work alongside customers on and off site.
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Ability to manage the blend of people, priorities and constraints presented in all projects.
  • Excellent written and verbal communication skills with the ability to communicate across all stakeholder groups.
  • Ability to work independently and as part of a team, balancing several concurrent projects.
  • Can present professionally at a senior level and ensure the presentations are focused on the customers needs.
  • Willingness to travel on-site to customers within the US as needed.
  • Willingness to work outside regular business hours on occasion.
  • Be adaptable and work as an effective member of a team.
  • Strong, organizational, interpersonal and time management skills.

Benefits & Compensation:

  • $100,000-$120,000 annual salary based on experience
  • Comprehensive healthcare plan
  • Physical and mental wellness stipend
  • Company matched 401k
  • Flexible working hours
  • Generous PTO
  • Learning and development opportunities and advancement

If you are interested in learning more about this position, please apply through the link provided or reach out to Jasmine Sahansra at jasmine.sahansra@osbornerecruitment.ca or directly at 647.268.7384.

#INDOSB1