Our client, a leading healthcare provider in Ireland are delighted to be growing their Citywest team with the addition of Contact Centre Agents. This is a 9.00am to 5.00pm, Monday to Friday position with no weekend or evening work where as well as the generous salary and commission package you will also receive health insurance, pension, education support, stock options and more. *Based fully on-site in Citywest* **Must have at least 6 months experience in a busy outbound call centre, making at least 60 calls per day**
You will be:
Managing inbound and outbound patient calls
Scheduling appointments
Updating patient files
Provide excellent customer service support
This is an incredible opportunity with a base salary of €22,000 and on target earnings of €30,000 – €40,000 with no sales or absolutely no cold calling, as well as, a foot in the door to one of Irelands best healthcare providers, where you will be supported in your career growth and progression.
You will have:
6mths+ working experience in an outbound call customer service position
Excellent written and verbal communication skills
A driven, positive, and bubbly personality
6mths+ working experience using Microsoft Office – Word, Excel, Outlook
For more information, please apply through the link provided for the attention of Siobhán Byrne or call Osborne on 045-579066. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDSBYRNE #INDOSB1
Here at Osborne, we are currently recruiting for a Customer Service Administrator to join a leading and reputable medical device organisation based in Sandyford, Dublin. The successful candidate will join a dynamic team in this growing organisation, who strive daily to deliver outstanding results and exceed customer expectations.
Role Overview:
Position: Permanent Hours: 9:00am-5:30pm (Monday-Friday) Location: Sandyford, Dublin Salary: Competitive Benefits include: Pension 5%, Income Protection, Death in Service Benefit Model: Onsite for the first 3 months and hybrid thereafter
Responsibilities:
Working with the customer service team, you will process sales orders, ensuring that they are tracked and delivered on time. As part of the process, you will also keep your sales managers and customers informed.
Responsible for supporting sales order processing and oversee delivery schedules
When the receptionist is on leave, cover reception duties and answer calls
Monitor order status and proactively provide updates to customers on the progress of their orders
Ensure all customer queries are answered in a timely manner
Manage sales backorder reports so that reporting is correct and up to date
When buying stock ensure it is within either the set minimum qty’s or for a validated purchase sales order
Requirements:
1-2 years' experience in an administrator or customer service role with process ordering experience desirable
Excellent numeric and data entry skills with attention to detail and accuracy
If you have used Salesforce before that’s great, but if not, we will provide full training
Proficiency in using customer service software, databases, and MS Office Suite
Ability to multitask, prioritize workload, and meet deadlines in a fast paced environment
Excellent communication skills, both verbal and written, with a customer centric approach
Strong problem solving abilities and attention to detail
To be considered for this position apply today or call Nicki Poole on 01 525 2457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDPOOLE
Our client is a renowned and award-winning garden centre dedicated to providing a rememberable horticultural experience to their valued customers. They have established themselves as a leader in the industry, offering an extensive range of high-quality plants, garden accessories, and exceptional customer service, while taking pride in beautiful garden displays, educational programs, and commitment to environmental sustainability. Plant Manager with 2 years’ experience: We are currently seeking an experienced and passionate Plant Manager, who will serve as the Head of Horticulture Team. As the Plant Manager, you will play a pivotal role in maintaining and enhancing the horticultural excellence of the garden centre. You will oversee all aspects of plant management, including sourcing, procurement, propagation, cultivation, plant health, and display. Your expertise will contribute to the ongoing success of the garden centre and further elevate it’s reputation as a destination for horticultural enthusiasts.
Salary & Benefits:
Salary €37,500+ DOE
Free parking
Online healthcare
Staff discounts
A friendly and supportive work environment
The Role:
Lead the horticultural team in planning and executing the overall plant management strategy, ensuring the availability of diverse and healthy plant stock throughout the year.
Develop and maintain relationships with trusted suppliers, negotiating competitive prices and sourcing high-quality plants.
Oversee the propagation programme, including seed sowing, cuttings, grafting, and division, ensuring a consistent supply of plants.
Implement best practices for plant cultivation, including watering, fertilization, pest and disease control, pruning, and plant maintenance.
Collaborate with the design team to create captivating and inspiring garden displays, showcasing the beauty and diversity of plants.
Stay updated with the latest horticultural trends, new plant varieties, and sustainable practices, and incorporate them into the garden centre's offerings.
Provide exceptional customer service, offering expert advice on plant selection, care, and troubleshooting.
Train and mentor horticultural staff, ensuring their continuous development and adherence to safety protocols.
Oversee the management of plant inventory, conducting regular stock checks, monitoring sales trends, and optimizing stock levels.
Collaborate with the marketing team to develop promotional campaigns and events to attract customers and increase sales.
Key Requirements:
Degree in Horticulture, Botany, or a related field.
Proven experience in horticulture management, ideally within a garden centre or similar environment.
Strong knowledge of plant varieties, their cultivation requirements, and common pests and diseases.
Excellent leadership and team management skills, with the ability to inspire and motivate a diverse group of horticultural professionals.
A passion for horticulture and a keen eye for aesthetics, with the ability to create visually stunning garden displays.
Exceptional customer service and communication skills, with the ability to provide expert advice and guidance to customers.
Knowledge of sustainable horticultural practices and a commitment to environmental stewardship.
Strong organizational and problem-solving abilities, with a meticulous attention to detail.
Proficiency in plant inventory management and point-of-sale systems is desirable.
For more information, please apply through the link provided for the attention of Alexandra Byrne or call Osborne on 01 5252457. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Our client is a well-established and thriving garden centre dedicated to providing high-quality plants, gardening supplies, and expert advice to our valued customers. With a vast selection of plants, gardening accessories, and outdoor living products, they strive to inspire and empower customers to create beautiful and thriving gardens. Join the team and contribute to their mission of fostering a love for gardening and outdoor living. Horticulturist with 1 years’ experience: We are currently seeking a knowledgeable and customer-oriented Horticulturist to join the team at the garden centre. As a Horticulturist, you will be responsible for assisting customers with plant selection, providing expert advice on gardening techniques and best practices, and ensuring the health and quality of the plant inventory. Your passion for plants and strong customer service skills will make you an essential part of the team.
Salary & Benefits:
Salary €14+ DOE
Free parking
Online healthcare
Staff discounts
A friendly and supportive work environment
The Role:
Assist customers in selecting plants suitable for their gardening needs, considering factors such as climate, soil conditions, and desired aesthetics.
Provide expert advice on plant care, including watering, fertilization, pruning, and disease prevention, to ensure the success of customer's gardens.
Maintain the garden centre's plant inventory, including regular watering, pest control, and monitoring for signs of disease or damage.
Ensure plants are properly labelled and displayed, with accurate information regarding care and maintenance.
Assist with merchandising and organizing displays to enhance the visual appeal of the garden centre.
Support customers in solving gardening problems and recommending appropriate solutions, such as soil amendments or pest control products.
Assist with inventory management, including plant orders, receiving shipments, and maintaining stock levels.
Provide excellent customer service, building rapport with customers and addressing their questions or concerns promptly and professionally.
Stay updated on industry trends, new plant varieties, and horticultural techniques to provide customers with the latest information and recommendations.
Key Requirements:
Degree or diploma in Horticulture, Botany, or a related field.
Proven experience in a similar role, preferably in a garden centre or nursery environment.
Strong knowledge of plants, including their care requirements, growth habits, and common pests and diseases.
Excellent customer service and communication skills, with the ability to convey complex information in a clear and friendly manner.
Ability to work effectively both independently and as part of a team, with a strong attention to detail.
Physical stamina to perform tasks such as lifting heavy plants, bending, and standing for extended periods.
Flexibility to work weekends and holidays as per the garden centre's schedule.
For more information, please apply through the link provided for the attention of Alexandra Byrne or call Osborne on 01 5252457. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Are you interested in working in a call centre environment?
Have you excellent experience in customer service?
Do you have the ability to communicate effectively over the phone?
I am currently looking for a strong Customer Service Representative to work with a telecommunications company located in Dublin 11 on a permanent basis. The role of Customer Service Representative will involve taking in volumes of calls/queries and resolving any issues in a timely and effective manner. The successful candidate will have previous customer service experience, have a positive attitude and be flexible to work days, nights and weekends. Interviews for this position, will happen immediately
Salary & Benefits
€13.40 per hour
20% premium for nights/weekend shifts
37.5 hours weekly (Shifts include days, nights and weekends)
Pension contribution once 6 months’ probation is passed
Healthcare once 6 months ‘probation is passed
24 days annual leave
Canteen
Onsite Parking
Responsibilities:
Logging and responding to customer queries.
Work with support services to resolve network issues
Complete call logs and the issuing of reports.
Other duties as assigned/required
Key Requirements:
Previous customer service experience with minimum of 1 year
Leaving Cert. level of education
Excellent communication skills (via the English language), verbal, written and listening
Have a flexible approach to working hours.
Excellent PC skills – word and excel essential
For more information please apply through the link provided for the attention of Grainne O Donnell call Osborne Recruitment on 01 5984334 or email grainne.odonnell@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Customer Service Executive – full time permanent – based in Citywest, Dublin 24 ***Excellent B2B customer service experience required***
Salary:
€30,000-€35,000 (DOE)
Key Tasks:
Provide professional and focused outbound and incoming call service for existing customers, always striving to maximise sales for the company
To successfully manage the expectations and gain the confidence of our customers
Outgoing and incoming calls for order taking and proactive selling
Informing customers of promotional offers
Ensuring out-going calls coincide with the delivery schedule
Ensure company regulations are adhered to
Work in conjunction with accounts team to help reduce company debtors
Up selling/Cross selling to ensure maximisation of each sale
Resolution of Customer issues to satisfactory conclusion
Advise customers of shortages and delivery days
Offer product substitutes where possible (training in this area will be provided)
Handle customer complaints
Resolve delivery issues
Update issues report and email daily to relevant staff
Support to Sales Representatives
Ensure Reps are informed of all customer issues
Organise samples, brochures and other company documentation on their behalf
Work to specific sales targets and goals by product
Ensure updated maintenance of customer service database with new and relevant customer information
Posting of various marketing and commercial notification details to customers
Compile ad hoc reports and order sheets as requested for reps
Be flexible to meet company and customer needs
Requirements:
Minimum of 2 years’ experience with customer service is essential
Previous experience in the foodservice industry
Culinary background an advantage
Experience of similar role in a busy customer service supply of goods environment
Committed to maximising sales in conjunction with sales rep
Good people management skills
Ability to deliver results
Excellent written and spoken communication skills
Excellent time keeping
Be a team player willing to be proactive is supporting the team
Good IT skills and proficient in Microsoft office and excel
Be a logical and organized thinker
Have a high attention to detail
For more information please apply through the link provided for the attention of Jamie Smyth or call Osborne Recruitment on 01 638 4400 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Here at Osborne, we have a very exciting opportunity! We are currently hiring a Head Chef on behalf of our client, a not-for-profit organisation that focus on housing located in Naas, Kildare. The ideal candidate will be reporting to the Catering Manager, will have 3+ years’ experience in managing a large team and producing a high volume of meals.
Operation:
Open 7 days a week, year round
Working hours – 7am5pm, 39 hour working week
Flexibility is required
Package:
Salary – Up to €55,000 DOE
Additional benefits after probation
Free parking onsite
Responsibilities:
The Head Chef will monitor and keep up to date with developments of catering practices and all other relevant matters to ensure maintenance of knowledge and skill base in order to facilitate contemporary professional practice
To be aware of current developments / Laws and issues by reading current literature and keeping abreast of new developments, attending ‘in-house’ courses when possible and as appropriate in consultation with your Catering Manager
Teaching and supervision of junior/new staff members and other catering workers, as appropriate and performance management
Operation of computer system, manual and electronic recording of all data pertaining to the Catering Operation including HACCP and all other statutory and organisational records.
Ensure that all meals are prepared on schedule for residents and staff
Responsible for total food safety and implementation of HACCP
Sourcing suppliers and using local ingredients onsite
Ordering of equipment with approval by management
Requisitioning, receiving and checking of all foodstuffs
Rotation / preparation / cooking / regeneration / portioning and packing of both raw and cooked food
Identify and implement best practice in order to optimise use of resources, meeting budget targets
Implementing cost control measures aiming to achieve maximum utilisation of resources
Record, report and investigate all incidents in the Catering Department and take preventative and corrective action
Requirements:
Candidates must have strong people management skills
Candidates must come from a high-volume producing background
Candidates must be HACCP and food safety trained
Candidates MUST HAVE their own transport and a full driving licence
Strong communication skills
Ability to meet deadlines
For more information please apply through the link provided for the attention of Jamie Smyth or call Osborne Recruitment on 01 638 4400 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Are you a Chef De Partie looking to work daytime hours? This prestigious and award winning lifestyle company pride themselves on providing an excellent customer experience to all and they are looking for an experienced Chef to work day time hours to join a great team.
Package:
€€€ Competitive Salary based on experience
Day time hours, 7am-4pm
Free parking on site
5 days a week, every second weekend off
Benefits:
Staff Discount / Subsidised Café
Free Tea/Coffee before 9am
Day-Time Hours
Redicare Inform – provides unlimited online health coach consultations
Varied Menus
Attractive working environment
Responsibilities:
Prepare menus in collaboration with colleagues
Preparing, cooking and presenting high quality dishes within the speciality section
Assisting the Catering manager and Sous Chef in creating menu items, recipes and developing dishes for day to day and for specialised events
Preparing meat and fish and salads
Unloading food and equipment deliveries & ensuring they are stored in the right areas
Continually making sure that work surfaces, floors, and walls are clean and sanitised
Assisting with the management of health and safety
Requirements:
Previous experience as a Chef de Partie
Full knowledge of HACCP (Although we can provide full training)
Good organisational skills and ability to work as part of a team in a busy environment serving dishes to the highest of standard
Good standard and comprehension of English
If you are interested, please contact me for further conversation. At Osborne we have a refer a friend scheme so if you know somebody who might be interested in this role, please feel free to share my contact details for a €150 voucher.
For more information, please apply through the link provided for the attention of Alexandra Byrne or call Osborne on 01 5252457. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
We are working with a growing entertainment centre who are looking for an Operations Manager based in North Dublin. This is an exciting opportunity to come join a fun, dynamic organisation with the main objective is for people to have fun in. We are looking for candidate with 4+ years’ experience in an operational capacity, to work with the owner and managing a team of up to 40 staff members. They are looking for very hands on individual who will be involved with all aspects of the business. This operation is open 7 days a week in peak times but will not have to work every weekend but at least 2 weekends of a month.
Salary & Benefits:
€60,000-€70,000 DOE
Duties:
Rostering alongside Acting Manager.
Involved with financial Planning, budgeting and strategy planning.
Providing a High Level of Customer Service, answering any reasonable Questions.
Helping and supporting any issues that might arise during the day.
Reporting and logging all maintenance works on the building.
Building a Partnership with all the Suppliers as in the best Market deals.
Training Staff.
All 1:1 Appraisals of Management and higher-level staff.
Ensuring all machines and activities are being run smoothly.
Having a Broad knowledge of activities, Packages and Parties available.
Ensuring a high level of Cleanliness in the building and surrounding areas.
Maintaining a safe environment for staff and its customers.
Maintaining stock levels – Coffee Shop/Kitchen.
Spot checks on all.
Involved with Financial Planning, budgeting and strategy.
Dealing with Supplier on a day-to-day basis
Requirements:
Minimum 4+ years’ experience within an operation role previous
Must have Customer Facing experience of at least 8/10 years.
Excellent communication and interpersonal skills
Assertive, confident, self-motivated and energetic
First Aid (not essential) Will need to be Garda Vetted (Essential)
For more information, please apply through the link provided for the attention of Mary O'Sullivan or call Osborne Recruitment on 041 986 5058.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
Would you like to work for one of Europe’s largest world’s leading supplier of equipment and services to petrol stations and oil companies in Europe? We are currently sourcing for an experienced service desk administrator to join a busy team of area controllers. If you have at least 12 months experience in a busy customer focused role, Strong communication skills, including active listening and clear articulation This role might just be for you!
Salary & Benefits:
Salary €28,000 / €32,000 DOE
Duties & Responsibilities:
Responsible for the smooth running of our Service Desk, logging approximately 300-400 calls per week, via telephone and email.
Part of a team of 3 Area Controllers, with responsibility for your own group of engineers.
We cover Petrol Station Service nationwide, and you will be responsible for logging calls and allocating them to relevant local engineers.
Engineers are also located Nationwide, so good geographical knowledge is preferrable.
This role is suited to a team player, with great communication skills as you will be working closely with other Area Controllers, engineers, station owners and other internal departments daily.
Service calls are received via email and over the phone and it is also necessary to Update online portals for some of our larger customers.
Requirements:
At least 12 months experience in a busy customer focused role.
Strong communication skills, including active listening and clear articulation
Strong MS Office experience.
Ability to solve problems and alleviate conflicts or escalate when necessary
Ability to multitask, manage time, and prioritize
Able to work individually and as a team
For more information please apply through the link provided for the attention of Rebecca Moran or call Osborne recruitment 01 5984334 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search Osborne are proud to be an Equal Opportunity Employer.
