Osborne are currently recruiting for a Customer Care Coordinator for our client based in Dublin 2. This is a 6-month fixed term contract with being fully onsite. This would suit someone with customer care and call centre experience. The person will be dealing with high volume phone calls with weekly targets.
Salary: €30K
Hours: 9am to 5pm (Mon – Thurs) & 9am to 4:30pm (Fri)
Responsibilities:
Answer all telephone calls and deal with enquiries in the appropriate response times
Provide Best in Class customer service, provide clear solutions to customer queries, and handle queries and complaints in a professional, courteous and helpful manner.
Assist with general administrative duties including filing, processing invoices and taking meeting minutes.
Monitor and respond to webchats, answer telephone calls, deal with enquiries and share in the cover of reception duties in the absence of reception staff.
Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases and charts.
Organise and store computer-based information and maintain websites and internal databases.
Liaise with colleagues and external contacts to book travel, accommodation, conference facilities, couriers and lodgement handling.
Requirements:
At least one years’ experience in a busy office administration role.
Certificate/ Diploma beneficial
Excellent administrative skills and ability to produce Pivot Tables, spreadsheets, presentations, and memos.
Excellent communication, interpersonal and relationship-building skills.
Ability to work effectively as part of a team and independently. Good organization and time-management skills.
Ability to handle sensitive and confidential information.
Commitment to working in a customer-focused and solution-oriented manner.
To participate on forums/working groups/committees as required.
Carry out any other reasonable duties as may be required from time to time.
Promote a culture which is supportive of excellent service delivery and meets the clients vision, mission, and values.
For more information please apply through the link provided for the attention of Teri Quinn or call Osborne on 01 6384400. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTQUINN
Customer Service & Telesales Representative Here at Osborne we are currently seeking a dynamic and results-driven Customer Service and Telesales Representative to join our team.
The ideal candidate will be passionate about delivering exceptional customer service while also excelling in sales through effective telephone communication.
Salary: Up to €30k DOE
Key Responsibilities:
Engage with customers via phone calls to promote products/services, answer inquiries, and resolve issues.
Identify sales opportunities and effectively present key features and benefits to potential customers.
Maintain accurate records of interactions, sales, and customer details using CRM software.
Meet or exceed sales targets and contribute to the overall success of the sales team.
Provide exceptional customer service by addressing customer concerns and ensuring satisfaction.
Skills and Experience:
1 – 2 years’ experience in customer service and telesales roles.
Excellent communication and interpersonal skills, with the ability to build rapport over the phone.
Strong sales acumen with a track record of meeting or exceeding sales targets.
Proficiency in using CRM software and other relevant tools to manage customer interactions and sales pipelines.
Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
A positive attitude, resilience, and a customer-centric approach to problem-solving.
All interested candidates should apply through the link provided for the attention of Louise Baynes at Osborne Recruitment. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer #INDOSB1 #INDLOUBAYNES
Here at Osborne, we are currently recruiting for a Senior Account Executive on behalf of our client based in Dublin 2. Our client is a well-known organisation in the Communications and Public Relations industry at the forefront of innovative and strategic communications. We are seeking a dynamic Senior Account Executive with proven expertise across digital, planning, creative, and strategic thinking. As an SAE, you will play a crucial role in account planning, demonstrating strategic thinking, creative aptitude, and a keen interest in digital communications.
Hours: Monday – Friday, 9am – 5pm Hybrid: (WFH 3 days a week) Salary: €30k – €35k DOE
Responsibilities: 1. SMART Working Practices:
Exhibit outstanding project management skills.
Prioritize workload, meet deadlines, and adhere to contractual requirements.
Contribute to activity plans and attend status meetings.
2. Team Working:
Provide guidance to the team on client-related work.
Foster teamwork, share information, and stay motivated.
Take client briefs, communicate goals, and manage work progress.
3. Client Relations:
Manage day-to-day tactical elements of PR plans.
Provide strategic counsel and solutions to clients.
Develop productive relationships with client contacts.
Analyze industry trends and offer solutions to problems.
4. Communication Skills:
Determine courses of action for account teams.
Exhibit strong writing skills in various formats.
Develop proactive media contacts and maximize opportunities.
Maintain high-quality standards and seek areas of improvement.
5. Knowledge and Skills:
Understand marketing disciplines and PR's role.
Demonstrate knowledge of social media platforms.
Stay updated on client business and industry developments.
Utilize technology for information gathering.
Identify areas for skills development and propose solutions.
6. Contribution to the Agency:
Attend and contribute to internal company meetings.
Support the firm's vision and act as an ambassador.
Requirements:
Minimum 1+ years’ experience in a similar role
Strong digital and social media knowledge
Excellent communication and presentation skills
For more information, please apply through the link provided for the attention of Fiach O’Byrne or call Osborne Recruitment on 01 638 4400 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Here at Osborne, we are currently recruiting for an Account Manager on behalf of our client based in Dublin 2. Our client is a well-known organisation in the Communications and Public Relations industry at the forefront of innovative and strategic communications. We are seeking a dynamic Account Manager (AM) with proven expertise across digital, planning, creative, and strategic thinking. If you have a passion for client servicing, possess sector-specific knowledge, and excel in team management, we want to hear from you. This role offers the successful candidate the opportunity to grow within the organisation.
Hours: Monday – Friday, 9am – 5pm Hybrid: (WFH 3 days a week) Salary: €35k – €42k DOE
Responsibilities: Strategic Client Management:
Leverage industry-specific experience for client insights.
Ensure timely and budget-compliant program deliverables.
Provide strategic counsel and innovative solutions to clients.
Team Management and Development:
Guide and challenge junior team members for skill enhancement.
Develop and implement client workplans, ensuring deadlines are met.
Motivate and inspire team members for a positive work environment.
New Business Development:
Drive creativity in new business proposals.
Act as a key presenter in new business pitches.
Utilize specialized industry experience to win new clients.
Communication Skills:
Provide client coaching and drive evaluation programs.
Develop and execute PR plans with persuasive copywriting.
Execute media relations strategies for optimal coverage.
Requirements:
Minimum three years of specialised industry experience
Proven expertise in account management and new business development
Strong digital and social media knowledge
Excellent communication and presentation skills
For more information, please apply through the link provided for the attention of Fiach O’Byrne or call Osborne Recruitment on 01 638 4400 If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Osborne Recruitment are working with a client based in the Louth area are recruiting for a Business Development Executive to join a busy fast paced role within the IT area. Have you got experience in technical sales within retail please get in touch as we have the ideal role for you.
Responsibilities
Telephone sales
New Business acquisition
Retain and grow existing business
Research and sourcing of products & pricing
Selling multi-product
Build and manage sales pipeline
Achieve monthly KPI's and targets
Customer Service and follow through
Build and maintain strong customer relationships
Qualifications
1+ years IT/technical sales industry experience
Strong Written & Verbal Communication Skills
Presentation, Interpersonal and Computer Application Skills
Here are some of the reasons to?temp?with Osborne Recruitment:
NRF Winner for Best in Office & Secretarial.
A personal approach from your consultant which puts you in charge of your career.
All interested candidates should apply through the link provided for the attention of Caoimhe Levins at Osborne Recruitment Drogheda. If you are interested in finding out more about joining this team and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
An exciting opportunity has arisen for an ambitious and energetic Retail Assistant in a renowned leading bulider’s providers and DIY store. If you have experience in sales are enthusiastic & customer focused, and want to work with a friendly, knowledgeable team of professionals, we'd like to hear from you! This is a great opportunity for an experienced candiditate to join a company celebrating 40 years as the leading provider of building, trade and plumbing products in the southeast.
Job Type: Part Time Permanent Salary: DOE Location: Waterford
Main Responsibilities: This challenging role will require the successful candidates to build effective working relationships with customers, to identify sales opportunities and achieve both sales and margin targets. You will also be responsible for ensuring relevant departments are adequately stocked at all times and priced accordingly, while achieving the highest level of customer service. This job will entail working 39 hours per week including weekends and bank holidays on a rotational basis.
Duties:
Processing Cash/Account counter sales.
Efficient processing and follow-up of customer enquiries regarding all building materials.
Continued expansion of product knowledge.
Merchandising and maintenance of all categories of stock.
Monitoring and updating sales display areas when requested.
Keeping up to date with new products and product knowledge.
You will be required to be flexible in this position and must be prepared to undertake such other work as may be assigned to you by the company from time to time.
Requirements:
Your role will be customer facing and you will need to have excellent communication skills.
Ideally minimum of 3 years of retail experience.
High level of attention to detail
Highly motivated and target driven with a proven track record in sales.
Good computer skills are desirable.
A proven ability of being able to organise your time in a busy work environment.
You possess and radiate a high degree of energy, and can work towards goals without constant supervision.
Must be efficient with a proven track record in meeting deadlines.
A hunger to excel at sales with a proactive and dynamic sales approach.
For more information, please apply through the link provided for the attention of Daniel Kirwan or email [email protected] If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.iefor more information on all of our roles
Are you a seasoned horticulturist with a passion for plant growth and a knack for effective production management? We are looking for a Production Manager to join our clients team in North Dublin. This is a unique opportunity to lead out the plant growing activities and ensure the highest quality standards while working in a dynamic and fast-paced environment. If you're ready to take on a leadership role in a horticultural setting, ensure the growth of high-quality plants, and lead a dynamic team, we want to hear from you.
Location: North Dublin Employment Type: Permanent
Core Expectations:
Collaborate with Sales & Operations personnel to plan plant growing activities consistent with production schedules.
Allocate space based on production reports and seasonal sowing schedules.
Monitor and optimise growing conditions, including air flow, moisture, temperature, and cultivation procedures, to maintain quality control standards.
Inspect plant development to ensure conformance with quality standards, removing substandard or diseased plants.
Determine and apply rates of fertilisers, biological control, herbicides, pesticides, and fungicides as needed.
Develop growing procedures for new species and cultivation techniques.
Maintain an inventory of necessary growing supplies.
Keep records of growing techniques and production, forecasting future space and production needs.
Plan and request staff in a timely manner for high-volume growing seasons and schedule labor hours.
Schedule staff, assign work, maintain personnel records, and provide input into performance evaluations.
Lead, motivate, and provide training in growing techniques to the team.
Stay updated on the latest growing techniques and technologies.
Stay aware of new equipment and provide input into equipment and facility upgrades.
Provide pesticide and safety training to production employees and maintain records.
Core Competencies:
Manage annual sales and profitability budgets, adapting to seasonal impacts as required.
Calculate figures, amounts, proportions, percentages, and volume for fertiliser, chemical, and water applications.
Have a working knowledge of modern growing techniques and machinery/technology.
Use a PC and interpret/produce production reports.
Read, analyze, and interpret business periodicals, financial reports, journals, and technical procedures.
Write reports, business correspondence, and procedural manuals.
Job Description:
Effectively present information and respond to questions from management and employees.
Maintain comprehensive records of essential growing procedures and results.
Communicate effectively with team members, senior support personnel, high-level personnel, and customers.
Define and solve problems, collect data, establish facts, and draw valid conclusions.
Identify plant diseases, insects, and other conditions.
Identify major plant groups and their culture and growth traits.
Adaptability and multitasking in a fast-paced environment.
Foster positive working relationships.
Work as a team player and collaborator, with the ability to work independently.
Provide work direction and leadership to staff.
Cultivate a helpful, friendly, and cooperative attitude.
Experience/Education:
Degree in Horticulture or related field, or 10 years of related work experience, or equivalent combination of education and experience.
In-depth knowledge of the safe handling and application of approved chemicals such as fertilisers, herbicides, pesticides, and fungicides.
Required Work Schedule:
This position requires a minimum 45-hour work week.
Rapid response to site alarm calls out/pre-assigned responsibility to do so when needed.
Willingness to work weekends on a rota basis.
If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on 041 9865058.If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Our client are looking for a candidate to join their Floor Management team to manage the day-to-day duties within business. This involves the responsibility of all related operations including stock control, warehousing and customer service.
Job Type: Full Time Permanent Location: Waterford Salary: DOE
Responsibilities of the role:
Manage our service across retail service/departments.
Manage the team, team’s rosters, holidays, day’s off, breaks and day to day duties.
Primary responsibility for Service
Stock control and procedural management
Presentation and display standards
Policy management
Sales & Margin
Duties:
Constant communication with your team by providing direction, support and feedback.
Manage and monitor the business and adapt to any changes that may arise.
Continually review and make recommendations for product and process improvements on an ongoing basis.
Responsible for raising the company’s profile.
Develop and maintain a good working relationship with existing customers offering a very high level of customer care and attention to detail.
Deal with product returns.
Assisting and training the team to deliver quality service.
Work closely with the buyers.
Assisting with instore promotions, sales days, trade shows, etc.
Be a team member in carrying out the process and supporting colleagues.
Assist with stock takes as required throughout the year.
Liaison with other managers to improve the performance of the company and procedures including management cover for other departmental managers.
Carry out other ad hoc duties as required from management.
Person must be proactive and willing to suggest improvements while showing initiative.
Manage Health & Safety and that of your team.
Assist the team in the use of the Website and other media sources to present and sell our products.
Experience:
Excellent attention to detail
Strong communicator with the ability to articulate messages clearly, listens to others, and engage people in the message being communicated
People management and motivational skills are essential
Highly motivated and computer literate
Excellent Organisation, Leadership and Commercial awareness
Must be efficient with a good track record in meeting deadlines
Person must be proactive and willing to suggest improvements while showing initiative
5 day week. Must be available to work Sunday to Saturday inclusive
For more information, please apply through the link provided for the attention of Daniel Kirwan or email [email protected] If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.iefor more information on all of our roles
Joining a leading and progressive telecommunications firm the Senior HSEQ Manger is a newly developed key role within the HSEQ Team. Your advice and support to Managers, supervisors, and colleagues will be instrumental to the improvement of the service the HSEQ department provides to all employees across the organisation. By ensuring that sound health, safety and environmental practices are identified, documented, and fully aligned to the key business drivers whilst ensuring these are understood and complied with throughout the organisation, you will support and enable the organisation to exceed its statutory and contractual obligations in managing all HSEQ aspects across a diverse risk landscape. This role will be responsible for supporting the maintenance and continual improvement of the Integrated Management System (IMS) covering ISO9001, ISO14001 & ISO45001. Ensuring that the IMS is fully compliant against applicable standards. The HSEQ Manager will provide support to the Strategic Lead for HSEQ in all areas relating health, safety, environment, sustainability and quality.
Experience and Knowledge
5 Years’ experience within a full time Health and Safety / Environmental role.
Full working knowledge of ISO45001 (18001) and experience in working with ISO14001 and
ISO9001, (ISO50001 / 27001) is an advantage.
Trained auditor or can demonstrate on the job auditing experience.
Delivering presentations and writing competent reports.
Experience in issuing, following up and closing corrective actions.
Experience in dealing with external auditors.
Knowledge and experience of operational activities within domestic, Social Housing setting
Telecom and Construction industries experience – experience of working for Principal
Contractor – acting as duty holder
Practical experience of producing procedures, risk assessments, method statements, construction phase plans, waste management plans – construction based HSEQ documentation.
Qualifications or Training
Membership of IOSH at Tech IOSH level (or similar). – (Grad IOSH / CMIOSH level desirable)
Level 5 / 6 qualification in Health and Safety – ROI Legislation.
CDM 2015 and 2016 related qualification. – (desirable)
NEBOSH General Certificate. – (desirable)
NEBOSH Construction Certificate. – (desirable)
Internal auditing / management experience of ISO 45001/14001/9001.
Qualifications in Fire Safety & Fire Risk Assessment. – (desirable)
Fully conversant with all Microsoft Office applications
For a full information and application pack and further information about the opportunity please contact in absolute confidence Fiona Ralph at [email protected] on 041 986 5058 Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Register Your Interest for Commercial Roles in Waterford!
Calling all Sales Assistants, Customer Service Agents & Sales Support! We at Osborne Recruitment would like to have a conversation with experienced Sales Assistants based in Waterford who are interested in pursuing a new role in the New Year. We constantly have a number of roles in the commercial space that could change the course of your career. Why not consider work in the below categories. Osborne offers candidates the ability to further their experience but also to get back into the workplace and gain confidence working in a variety of sectors.
Retail
Customer Support
Sales Support
Inside Sales
We have great opportunities in Waterford City and the surrounding counties. Skills, Knowledge and Experience:
2 years retail experience is essential
Excellent interpersonal skills
Excellent MS Office Skills
Great communication skills with a professional and enthusiastic attitude.
For more information, please apply through the link provided for the attention of Daniel Kirwan or email [email protected] If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles. #INDKIRWAN
