Location: Fully on-site based in Citywest, Co. Dublin Employment Type: Permanent, Full-Time role Salary: €35K+ On-Target Earnings Hours of work: 9am-5pm (35hr week)
Here at Osborne, we are hiring for a contact centre agent for a well-known client in the Healthcare Industry based in Citywest, Co. Dublin. This client prides themselves on delivering exceptional customer service. The Contact Centre team is at the heart of these efforts, providing customers with timely, accurate, and friendly support. They are looking for enthusiastic and motivated individuals to join their team!
Key Responsibilities:
Patient Care: Provide high-quality patient care for all inbound and outbound calls.
Call Volume & Management: Handle a high-volume of both inbound/outbound calls per day, to meet weekly, quarterly, and annual targets, ensuring clinic diaries are full and patients are engaged.
Diary Management: Keep online diary notes and call statuses accurate and up to date.
Reporting: Maintain daily, weekly, and monthly reports.
Appointment Booking: Assisting patients with booking appointments and ensuring at least one test appointment is booked daily, as per KPI’s.
Call Structure: Follow approved call scripts for both inbound and outbound calls.
Conversion Rates: Meet call conversion, appointment conversion, and third-party show rates set by the Contact Centre Manager.
Performance Review: Regularly review performance against KPIs with the Contact Centre Manager.
Compliance: Follow all company policies, procedures, and data protection regulations. Ensure all work complies with the Staff Handbook and the Safety, Health, and Welfare at Work Acts.
Participate in cross-functional training as required.
Perform any other duties as assigned by the Contact Centre Manager or designated Officer.
Experience & Skills Required:
Previous experience in high-volume inbound and outbound calls is required.
Excellent telephone skills and customer service experience.
Strong written and verbal communication skills.
Proficient in Microsoft Office Suite and computerised diary management systems.
Team player with the ability to work independently and under pressure.
Reliable, punctual, and well-organised.
Strong time management and efficiency.
Flexible and confident in making calls and capturing accurate information.
Previous experience working towards KPI’s is desired.
An interest in the Healthcare Industry is advantageous.
Benefits:
Opportunities for career growth within the company.
Bike to work scheme.
Health Insurance Discount
Staff Discount.
Immediate Family Discount.
Employee assistance programme.
Additional Leave.
Company pension.
Company Events.
For more information, please apply through the link provided for the attention of Nicole Sinnott or email your cv to Nicole to nicole.sinnott@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles
Our client is a 4-star hotel located in the scenic heart of County Wicklow, offering a world-class experience for their guests. We are currently seeking a dedicated and professional Assistant Front Office Manager to join their dynamic team and ensure that their guests receive exceptional service from arrival to departure.
As an Assistant Front Office Manager, you will be responsible for but not limited to:
Assist in the management of the Front Office team, including reception, concierge staff, and night porters.
Work closely with the Front Office Manager to maintain the hotel’s reputation for excellence, while managing guest interactions, and assisting with the development and training of team members.
Ensure smooth check-in and check-out processes, addressing any guest inquiries or concerns.
Assist with AR and have knowledge of the debtors procedure.
Monitor and maintain the hotel’s guest management systems (PMS) and ensure accurate billing.
Handle guest complaints and resolve any issues promptly and professionally.
Assist in managing and training Front Office staff, ensuring a cohesive and efficient team
Support the Front Office Manager with administrative duties, including rostering, staffing levels, and stock management.
Maintain knowledge of hotel services, local attractions, and seasonal promotions to assist guests.
Promote and upsell other aspects of the hotels facilities.
Implement and uphold hotel policies and procedures, ensuring compliance with safety and cleanliness standards.
What's in it for you:
Full-time permanent role.
Competitive salary.
Opportunities for career growth and professional development.
Bike to work scheme.
Educational assistance.
Discounts on hotel services and facilities.
A dynamic and supportive work environment.
Requirements:
Previous experience in a supervisory role within a 4- or 5-star hotel Front Office department.
Strong leadership skills with the ability to motivate and inspire a team.
Proficiency in hotel management software (PMS), ideally Opera or similar.
Strong communication and interpersonal skills.
Ability to work under pressure in a fast-paced environment.
Flexibility with working hours, as the position requires a 7-day roster.
A positive, proactive attitude and a passion for hospitality.
For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on 01 4853060. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
We have an exciting opportunity for an experienced general manager seeking to progress their career in the FMCG industry! Our client based in Co.Louth is looking for a motivated and driven individual that will be working hand in hand with the Chairman/Board, to drive the business forward and expand its already established position and product to customers across Europe, China, UK and Ireland.
Key Responsibilities:
Overseeing Operations of the business
Quality control and check of products before being sent to customers
Valuing the product and ensuring maximum revenue
Identifying new business opportunities
Maintaining customer relationships
Maintaining sustainability and traceability at every stage of the supply chain
Manage the operations budget, monitor expenses, and implement cost-saving initiatives.
Key Requirements:
Minimum 5 years experience in a managerial role , preferably in FMCG
Strong communication and leadership skills
Italian speaking is desirable
For more information, please apply through the link provided for the attention of Chelsea Butler or email your CV to chelsea.butler@osborne.ie or call Osborne Recruitment on 041 986 5058. Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search Osborne are proud to be an Equal Opportunity Employer.
