Customer Service Representative

Location: Cork, Cork
Type: Permanent
Job #48839
Salary: €30,000

Customer Service Representative

Our client, a leading player in their sector, is seeking a Customer Service Representative to join their dynamic team due to continued growth. This role is ideal for a motivated and energetic professional who thrives in a fast-paced, customer-focused environment. The successful candidate will manage customer relationships, support the sales team, and ensure the timely preparation of quotes and processing of orders, while delivering exceptional service and contributing to overall sales growth.

For you:

Salary: €30,000 – €35,000
Commission Opportunities
Monday – Friday

Key Responsibilities

Prepare and issue customer quotations based on client needs, ensuring accuracy and attention to detail.
Record all customer interactions, quotes, and orders in the CRM and business management systems.
Coordinate with production teams and external suppliers to ensure project timelines and deliverables are met.
Build and maintain long-term relationships with clients and internal teams.
Deliver a consistently high standard of customer service, exceeding client expectations where possible.
Support wider team initiatives, including social media and marketing-related activities when required.
Assist with additional duties as required by management.

Key Requirements

Minimum 2 years’ experience in a similar B2B customer service or sales support role.
Experience in quoting/estimation is desirable, exposure to print, design, promotional products, signage, events, or marketing materials is an advantage (training provided).
Strong relationship-building skills with a customer-focused approach.
Excellent communication and phone manner, with strong negotiation and influencing skills.
Proven ability to manage multiple priorities, meet deadlines, and deliver results.
High level of organisation, attention to detail, and problem-solving ability.
Good knowledge of Microsoft Office.
Strong educational background and fluent English.

For more information, please apply through the link provided for the attention of Barry Forde or email barry.forde@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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Customer Field Support Representative – Southern Ireland

Location: Ireland, Dublin
Type: Permanent
Job #48832
Salary: €32,000

Customer Field Support Representative – Southern Ireland

For close to 30 years, this organisation has grown to become Ireland’s leading specialist provider of respiratory support services. Patient and customer care sit at the core of everything we do, and we are now seeking to appoint a Customer Support Representative to join our team.
This is a field-based role working closely with clinicians, medical professionals, patients, carers and internal support teams to coordinate the installation, use and ongoing maintenance of specialist respiratory equipment. The role is centred on delivering an exceptional customer experience to individuals who rely on our equipment to manage long-term medical conditions.

A client-focused approach to service delivery, new patient setup and product training is fundamental to this position. You will be joining an organisation with a strong reputation for treating clients with respect, dignity and empathy. Many of the individuals you will support are vulnerable and depend on our teams to provide reliable, high-quality service so they can benefit fully from the respiratory therapies prescribed by their clinicians.

Salary and Benefits:

Starting salary of €32,000 – €34,000
Company vehicle (small van),
Corporate credit card,
Company mobile phone,
Travel expenses and
Private health insurance

Key Responsibilities:

Delivery, supply and installation of respiratory equipment in hospital wards, care facilities and patient homes
Providing demonstrations and user training to patients, carers and healthcare professionals
Delivering ongoing support and issue resolution for patients, carers and medical staff, including:
Troubleshooting user-related issues
First-line resolution of technical problems such as alarms or error messages
Responding to urgent requests related to equipment failure, mask fitting issues or consumable queries
Conducting routine service visits to optimise equipment performance and ensure patient satisfaction
Maintaining accurate patient and customer records in line with GDPR requirements and internal governance standards
You will also be required to participate in a 24-hour on-call rota. During on-call periods, you will act as the primary contact for out-of-hours support and may need to travel to patient locations to resolve urgent equipment-related issues.

The Candidate:

Customer Support Representatives are the public face of the organisation, and this role requires a unique blend of skills, experience and personal qualities:
Previous experience in a field-based, service delivery or sales role; strong geographical knowledge of Ireland is a distinct advantage
A customer-focused mindset with a proven commitment to maintaining high standards of service excellence
The ability to empathise with patients and clients, maintaining a professional and compassionate approach in sensitive or emotional situations
Confidence communicating with a diverse range of individuals, with the ability to tailor messaging to ensure clear understanding of training, advice and information
A strong work ethic and willingness to go above and beyond to support patients and clients
Excellent time management and organisational skills, with the ability to manage your own schedule and meet service level commitments
An interest in technology and the ability to explain complex information in a clear, user-friendly way
Previous medical or clinical experience is not essential, although applications from candidates with backgrounds in healthcare (e.g. nursing or patient liaison roles) are welcomed. This role is ultimately about the right attitude and approach, and full product training will be provided.

Additional Information:

Full-time position with core working hours of Monday to Friday, 9:00am – 5:30pm (hours may vary due to travel and call-outs)
Participation in a rotating on-call schedule, including evenings and weekends during agreed periods

For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

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Clinic Co-Ordinator- Galway

Location: Galway, Galway
Type: Permanent
Job #48804
Salary: €30,000

Clinic Coordinator

Here at Osborne, we are hiring for a Clinic Coordinator for a Healthcare company, based in Galway City. They pride themselves on delivering exceptional care and services to their patients. Their team is dedicated to providing the highest standards of professionalism and compassion in a welcoming and supportive environment.

Job Details:

Salary: €30,000 + uncapped commission
Job Type: Full-time, Permanent (Monday-Friday, 9am-5pm)
Location: Galway City (Fully On-Site)

Key Responsibilities
Diary Management:

Manage and optimise the clinic diary to maximise appointment capacity and attendance.
Book appointments using effective block scheduling techniques.
Proactively manage inbound and outbound calls and leads to maintain a full diary.
Follow up on referrals in line with company procedures and data protection requirements.

Front of House:

Meet and greet patients in a warm, courteous and professional manner.
Handle telephone and email enquiries efficiently and empathetically.
Use the Point of Sale (POS) system accurately to ensure all transactions and patient interactions are recorded correctly.
Support the promotion of accessories and customer care plans by confidently explaining benefits to patients.
Ensure adequate stock levels of retail items and follow company guidelines for stock management.
Participate in local outreach and marketing activities to generate new opportunities for the clinic.

Patient Care:

Ensure the clinic is welcoming, clean, fully sanitised and compliant with infection control standards at all times.
Promote wellness programmes and additional services where appropriate.
Provide triage or out-of-hours support (once certified).
Maintain professional communication channels with local healthcare partners and stakeholders.
Ensure clinic equipment is well maintained and report any defects promptly.

Administration:

Maintain accurate and up-to-date patient records across company systems.
Update appointment outcomes and follow-up tasks promptly.
Complete weekly reporting accurately and on time.
Manage stock ordering and general administrative duties.
Process incoming and outgoing post in line with internal procedures.
Participate in cross-functional training as required.
Work in accordance with all Safety, Health & Welfare and Infection Control regulations.
Undertake additional duties as reasonably required by management.

Skills & Experience:

Proven experience delivering exceptional customer service.
Strong written and verbal communication skills.
Excellent telephone manner and confidence managing high call volumes.
Previous office or secretarial experience is required.
Excellent IT skills with strong proficiency in Microsoft Office.
Strong organisational skills with attention to detail.
Ability to multitask and prioritise effectively in a busy clinic setting.
Professional, positive and proactive approach to work.

For more information, please apply through the link provided for the attention of Nicole Sinnott or email your cv to Nicole to nicole.sinnott@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
Please visit www.osborne.ie for more information on all of our roles

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Clinic Coordinator

Location: Ballymena
Type: Permanent
Job #48751

Clinic Coordinator- Ballymena

Here at Osborne, we are hiring for a Clinic Coordinator for a Healthcare company, based in Ballymena, Northern Ireland. They pride themselves on delivering exceptional care and services to their patients. Their team is dedicated to providing the highest standards of professionalism and compassion in a welcoming and supportive environment.

Salary: £25,000 + uncapped commission
Job Type: Full-time, Permanent (Monday-Friday, 9am-5pm)
Location: Ballymena, Northern Ireland (Fully On-Site)

Key Responsibilities:
Diary Management

Manage and optimise the clinic diary to maximise appointment capacity and attendance.
Book appointments using effective block scheduling techniques.
Proactively manage inbound and outbound calls and leads to maintain a full diary.
Follow up on referrals in line with company procedures and data protection requirements.

Front of House

Meet and greet patients in a warm, courteous and professional manner.
Handle telephone and email enquiries efficiently and empathetically.
Use the Point of Sale (POS) system accurately to ensure all transactions and patient interactions are recorded correctly.
Support the promotion of accessories and customer care plans by confidently explaining benefits to patients.
Ensure adequate stock levels of retail items and follow company guidelines for stock management.
Participate in local outreach and marketing activities to generate new opportunities for the clinic.

Patient Care

Ensure the clinic is welcoming, clean, fully sanitised and compliant with infection control standards at all times.
Promote wellness programmes and additional services where appropriate.
Provide triage or out-of-hours support (once certified).
Maintain professional communication channels with local healthcare partners and stakeholders.
Ensure clinic equipment is well maintained and report any defects promptly.

Administration

Maintain accurate and up-to-date patient records across company systems.
Update appointment outcomes and follow-up tasks promptly.
Complete weekly reporting accurately and on time.
Manage stock ordering and general administrative duties.
Process incoming and outgoing post in line with internal procedures.
Participate in cross-functional training as required.
Work in accordance with all Safety, Health & Welfare and Infection Control regulations.
Undertake additional duties as reasonably required by management.

Skills & Experience:

Proven experience delivering exceptional customer service.
Strong written and verbal communication skills.
Excellent telephone manner and confidence managing high call volumes.
Previous office or secretarial experience is required.
Excellent IT skills with strong proficiency in Microsoft Office.
Strong organisational skills with attention to detail.
Ability to multitask and prioritise effectively in a busy clinic setting.
Professional, positive and proactive approach to work.

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Inside Sales Representative

Location: Cork, Cork
Type: Permanent
Job #48813
Salary: €32,000

Inside Sales Representative

Our client, a leading player in their sector, is seeking a Inside Sales Representative to join their dynamic team due to continued growth. This role is ideal for a motivated and energetic professional who thrives in a fast-paced, customer-focused environment. The successful candidate will manage customer relationships, support the sales team, and ensure the timely preparation of quotes and processing of orders, while delivering exceptional service and contributing to overall sales growth.

For you:

Salary: €30,000 – €35,000
Commission Opportunities
Monday – Friday

Key Responsibilities

Prepare and issue customer quotations based on client needs, ensuring accuracy and attention to detail.
Record all customer interactions, quotes, and orders in the CRM and business management systems.
Coordinate with production teams and external suppliers to ensure project timelines and deliverables are met.
Build and maintain long-term relationships with clients and internal teams.
Deliver a consistently high standard of customer service, exceeding client expectations where possible.
Support wider team initiatives, including social media and marketing-related activities when required.
Assist with additional duties as required by management.

Key Requirements

Minimum 2 years’ experience in a similar B2B customer service or sales support role.
Experience in quoting/estimation is desirable, exposure to print, design, promotional products, signage, events, or marketing materials is an advantage (training provided).
Strong relationship-building skills with a customer-focused approach.
Excellent communication and phone manner, with strong negotiation and influencing skills.
Proven ability to manage multiple priorities, meet deadlines, and deliver results.
High level of organisation, attention to detail, and problem-solving ability.
Good knowledge of Microsoft Office.
Strong educational background and fluent English.

Clinical Training Specialist

Location: Kildare, Kildare
Type: Permanent
Job #48814

Clinical Training Specialist

Here at Osborne, we have an opportunity for you to join a leading organisation in the medical equipment sector, a company built on flexibility, reliability and enthusiasm. We are seeking a clinical training specialist to deliver expert, evidence-based training on advanced physiotherapy and robotic rehabilitation equipment across Ireland. This role plays a key role in ensuring equipment is used safely, confidently and effectively to achieve the best patient outcomes.

Location: Citywest, Co. Dublin (with regular nationwide travel across Ireland inclu. NI)
Full-time | Permanent | Flexible hours, Competitive salary DOE + Company Vehicle & more!

The Role:

As a Clinical Training Specialist, you will be the clinical expert supporting hospitals, clinics and rehabilitation centres nationwide. You’ll be responsible for training, demonstrations and on-going clinical support once equipment has been installed.
Key responsibilities include:

Delivering high-quality, in-person clinical training to hospital staff, physiotherapists and other healthcare professionals
Providing follow-up education and support to reinforce best practice and optimise patient outcomes
Acting as the main clinical point of contact for device set-up, treatment protocols and troubleshooting
Demonstrating and showcasing equipment in clinics, hospitals, workshops, conferences and industry events
Working closely with engineers, the sales team and the clinical lead to support successful installations and handovers
Maintaining and continuously developing in-depth knowledge of all devices through on-going training
Managing your own nationwide travel schedule, visiting hospitals and clinics across Ireland including Northern Ireland

Qualifications & Experience:

Previous experience as a Physiotherapist, Athletic Therapist, Rehabilitation Specialist, Clinical Educator, or similar
Strong musculoskeletal (MSK) clinical knowledge
Experience working with physiotherapy, rehabilitation or robotic equipment is desirable
Confidence working directly with healthcare professionals and patients in a clinical setting
Excellent communication and presentation skills, with the ability to train individuals or groups of 20+ professionals
Confidence presenting and delivering live demonstrations at workshops, conferences and events
Strong organisational skills and the ability to manage travel, schedules and training logistics independently
A collaborative mindset, able to work closely with sales, engineering and clinical teams
Physical capability to handle equipment, including loading/unloading devices from a company vehicle

What’s on Offer:

Competitive salary based on experience
Flexible working hours depending on business needs
Company vehicle
Fuel card & lunch allowance while on the road
Health Insurance
24 days annual leave
Laptop and mobile phone
Full training provided on all equipment

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Customer Service Administrator

Location: Swords, Dublin
Type: Contract FTC
Job #48764
Salary: €30,000

Customer Service Administrator

We are seeking a professional Customer Service Administrator for a client based in Swords, North Dublin area for a 12-month contract. The Customer Service Administrator will handle a wide range of customer service inquiries, demonstrating strong listening skills, empathy, and the ability to adapt communication style to suit customer needs. This position involves frequent interaction with contract engineers and retailers to help resolve customer queries efficiently and effectively.

Key Responsibilities:

Manage all inbound service calls and emails across all product categories.
Arrange onsite service visits where required to ensure swift and effective support for end users.
Handle engineer‑related enquiries in a professional and timely manner.
Support the achievement of service levels and phone‑based performance targets.
Complete additional administrative tasks as assigned, including warranty and product registration processing.

About You:

At least 12 months of experience in a similar role.
Excellent attention to detail and a friendly telephone manner.
Strong customer service skills and good computer knowledge.
Able to work in a busy professional environment.
Fluent in English.
Experience with SAP is an advantage.

For more information, please apply through the link provided for the attention of Erna Tupaz or call Osborne Recruitment on 041 986 5058.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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Bar Manager

Location: Louth, Louth
Type: Permanent
Job #48188

Bar Manager – Co. Louth

We are currently recruiting an experienced Bar Manager on behalf of a well-established hospitality client based in County Louth. This is a hands-on leadership role, responsible for overseeing day-to-day bar operations while ensuring outstanding customer service, strong team performance and efficient operational control.

The successful candidate will balance active floor management with back-of-house responsibilities, including staffing, stock control, budgeting and compliance. This role suits a driven hospitality professional who thrives in a fast-paced environment and leads by example.

Key Responsibilities:

Bar Operations

Oversee daily opening and closing procedures.
Actively manage the floor during busy service periods, ensuring smooth operations and a high-energy atmosphere.
Maintain an inviting bar environment through appropriate lighting, music and presentation standards.

Team Leadership & Staffing

Recruit, train and develop bar staff, fostering a positive and professional team culture.
Prepare and manage weekly staff rosters in line with business needs.
Address performance issues, conduct team briefings and lead by example on the floor.

Stock & Inventory Management

Manage ordering of all bar supplies and consumables.
Carry out regular stocktakes and maintain strong supplier relationships.
Monitor pour costs and implement controls to minimise waste, loss and shrinkage.

Financial Control

Oversee daily cash handling and reconciliation procedures.
Track sales performance against targets and contribute to financial reporting.
Ensure the bar consistently delivers agreed gross profit (GP) margins.

Compliance, Safety & Standards

Ensure full compliance with licensing legislation, health and safety requirements and responsible service of alcohol policies.
Maintain high operational and cleanliness standards at all times.

Customer Experience

Proactively manage customer feedback and resolve complaints promptly and professionally to ensure a consistently high-quality guest experience.

Candidate Requirements:

2–5 years’ experience in a Bar Manager or senior supervisory role within a high-volume hospitality environment.
Strong working knowledge of POS systems (e.g. Toast, NCR or similar).
Experience using inventory and stock management systems.
Proven people management and leadership capability.
Strong communication and conflict-resolution skills.
Ability to remain calm, organised and decisive under pressure.

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Clinic Coordinator – Blanchardstown

Location: Blanchardstown , Dublin
Type: Permanent
Job #48753

Clinic Coordinator- Blanchardstown

Here at Osborne, we are hiring for a Clinic Coordinator for a Healthcare company, based in Blanchardstown, Co. Dublin. They pride themselves on delivering exceptional care and services to their patients. Their team is dedicated to providing the highest standards of professionalism and compassion in a welcoming and supportive environment.

Salary: €30,000 + uncapped commission
Job Type: Full-time, Permanent (Monday-Friday, 9am-5pm)
Location: Blanchardstown, Co. Dublin (Fully On-Site)

Key Responsibilities:
Diary Management

Manage and optimise the clinic diary to maximise appointment capacity and attendance.
Book appointments using effective block scheduling techniques.
Proactively manage inbound and outbound calls and leads to maintain a full diary.
Follow up on referrals in line with company procedures and data protection requirements.

Front of House

Meet and greet patients in a warm, courteous and professional manner.
Handle telephone and email enquiries efficiently and empathetically.
Use the Point of Sale (POS) system accurately to ensure all transactions and patient interactions are recorded correctly.
Support the promotion of accessories and customer care plans by confidently explaining benefits to patients.
Ensure adequate stock levels of retail items and follow company guidelines for stock management.
Participate in local outreach and marketing activities to generate new opportunities for the clinic.

Patient Care

Ensure the clinic is welcoming, clean, fully sanitised and compliant with infection control standards at all times.
Promote wellness programmes and additional services where appropriate.
Provide triage or out-of-hours support (once certified).
Maintain professional communication channels with local healthcare partners and stakeholders.
Ensure clinic equipment is well maintained and report any defects promptly.

Administration

Maintain accurate and up-to-date patient records across company systems.
Update appointment outcomes and follow-up tasks promptly.
Complete weekly reporting accurately and on time.
Manage stock ordering and general administrative duties.
Process incoming and outgoing post in line with internal procedures.
Participate in cross-functional training as required.
Work in accordance with all Safety, Health & Welfare and Infection Control regulations.
Undertake additional duties as reasonably required by management.

Skills & Experience:

Proven experience delivering exceptional customer service.
Strong written and verbal communication skills.
Excellent telephone manner and confidence managing high call volumes.
Previous office or secretarial experience is required.
Excellent IT skills with strong proficiency in Microsoft Office.
Strong organisational skills with attention to detail.
Ability to multitask and prioritise effectively in a busy clinic setting.
Professional, positive and proactive approach to work.

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Customer Support Representative – Louth

Location: Louth, Louth
Type: Permanent
Job #48394
Salary: €32,000

Customer Support Representative (Field Based) – Louth
Permanent, Full-Time
Salary: 32,000-34,000 DOE
Full Driving License and Own Transport Needed

About the Role
We are currently looking for a Customer Support Representative on behalf of our client based in Dublin. This is a field-based position that will partner with clinicians, medical staff, patients, carers and support teams to coordinate the set up and maintenance of specialist respiratory support and equipment. Your role will focus on delivering customer excellence for those using our equipment in the ongoing management of their medical conditions.

In this position you will be supporting clients who are often vulnerable and rely on our teams to deliver excellent support and service to ensure they benefit from the respiratory treatments their clinicians have prescribed.

This is a full time, field-based position, covering Louth & Northern Ireland region so daily travel is expected. A typical day includes both face to face appointments with clients to install, trouble shoot and service equipment, whilst also providing telephone support as needed. If you have previous experience in a field-based position and can demonstrate a continued focus on service delivery, client excellence and customer satisfaction then this is a unique opportunity to develop your career with an established employer in the medical devices industry.

Key Responsibilities

Supply, delivery and installation of equipment in hospital wards, care facilities and patient homes
Demonstration and user training to patients, carers and medical professionals
Provision of ongoing support, service and issue resolution to patients, carers and medical staff including but not limited to:
Troubleshooting for user issues
First line resolution of technical equipment issues e.g. alarms or error messages
Response to calls for assistance in the case of equipment failure, mask fit issues or queries relating to other consumables etc.
Conduct routine service calls with patients to optimize equipment performance and ensure patient satisfaction
Maintenance of patient and customer records in accordance with GDPR and internal governance standards
There will also be a requirement to support a 24 hour on call service on a rotational basis. During this on call period you will be the main point of contact for out of hours queries and issue resolution and will be required to travel to patients and clients to resolve urgent issues relating to equipment failure.

Qualifications & Experience:
Customer Support Representatives are the face of our client’s business to their customers. This is a unique role in the market that requires the right blend of skills, experience and personal attributes to be successful:

Prior experience in a field based, service delivery or sales role. Good geographical knowledge of Ireland will be a distinct advantage
A customer or client focussed approach to service excellence with a proven track record of maintaining standards of excellence in your role
An ability to empathise with our clients and patients, ensuring a professional and compassionate approach in often challenging or emotional circumstances
Confidence when communicating with a diverse client base and the ability to tailor your approach to ensure that your audience understands key messaging, training and advice given
Strong work ethic and a willingness to go the extra mile to deliver for our patients and clients
Strong time management, prioritisation and ability to manage your own workload and schedule appointments efficiently to ensure service level commitments are consistently achieved
An aptitude and interest in learning about new technology and the ability to convey complex information in a simple, user-friendly manner

Previous medical experience or clinical qualifications are not essential. However, we would welcome interest from candidates within the medical sector e.g. nursing or patient liaison. This role is very much about the right person and their approach so we are happy to train the right individual with all required product knowledge.

This is a full-time position with core working hours of Monday – Friday, 09.00AM – 5.30PM. Working hours may vary depending on travel requirements, call outs etc.

During agreed on call rotas, you will be required to be available to support a 24 hour on call service including out of hours and weekends during your agreed rotation

If you would like to hear more regarding this position, please apply through the link provided for the attention of Erna Tupaz or call Erna on 041 9865058. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.

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