At Osborne we are currently recruiting for a Customer Care Team Leader to join Ireland’s leading insurance company based in South Dublin. As Customer Care Team Leader you will be responsible for leading and supporting the team to delivery excellent service to clients. You will be APA Qualified and will support and develop the team to efficiently handle insurance and compliance queries.
For You:
Full time, permanent role Monday to Friday
Competitive salary – depending on experience
Bonus and Commission – monthly
Pension
Healthcare
Mobile phone plan
Excellent Hybrid working policy once passed probation
Annual leave increases annually up to 24 days
Great staff sports & social events.
Employee Wellness initiatives
Cycle to Work Scheme
Responsibilities:
Supervise daily operations of the customer care team
Monitor client access KPIs including quality scores, customer satisfaction, and productivity.
Coach and mentor team members to maintain high service standards.
Conduct Performance reviews and create Personal Development Plans.
Launch team incentives to boost engagement and elevate our NPS performance.
Handle complex or escalated customer issues, providing clear resolutions and maintaining strong client relationships.
Liaise with insurers, underwriters, and internal departments to resolve service issues and support accurate policy administration.
Ensure all interactions comply with CPC requirements, data protection, and company procedures.
Support training, onboarding, and continuous improvement initiatives.
Produce regular reports and insights to management.
Requirements:
Must be at least APA qualified and working towards CIP
Previous experience in customer service within an insurance broker or financial services environment.
Demonstrated leadership or supervisory experience.
Strong knowledge of general insurance products Motor Home & Van, processes, and terminology.
Excellent communication, problem-solving, and decision-making skills.
Ability to coach teams and manage performance.
High attention to detail and commitment to compliance.
For more information, please apply through the link provided for the attention of Emma Hickey or call Osborne Recruitment on 01 525 2457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer
Our client, a leading hospitality group in Dublin 4, is seeking an experienced Assistant Manager to join their management team.
Role Overview: You will be responsible for overseeing day-to-day hotel operations, maintaining exceptional standards of customer service, supervising staff, and ensuring compliance across all departments. The position offers a genuine opportunity to develop your career within a progressive and supportive environment.
Key Responsibilities:
Oversee the day-to-day running of all hotel departments during assigned shifts
Maintain consistent operational standards and a welcoming atmosphere throughout the property
Inspire and motivate staff, encouraging high performance and teamwork
Ensure detailed and effective shift handovers for continuity
Professionally respond to guest enquiries and efficiently address any complaints
Take part in management meetings, sharing updates across teams
Monitor safety and security protocols, conducting regular checks and quickly addressing hazards
Enforce company policies, procedures, and SOPs to optimise efficiency
Keep all hotel areas neat, tidy, and inviting for guests and staff
Assist with induction and ongoing staff training and development initiatives
Handle administrative tasks such as report writing, record keeping, and minute taking
Help drive GDPR and data protection compliance
Key Requirements:
Strong ability to manage, guide, and develop teams
At least 4 years of experience as a Duty Manager
Excellent organisation and prioritisation skills with a sharp eye for detail
Exceptional customer service and people skills, with a diplomatic approach to conflict resolution
Clear and confident communication style, both written and verbal
Proven to work independently, making sound decisions under pressure
Comfortable handling a mix of administrative tasks and compliance duties
Discreet in managing confidential information relating to staff and guests
Flexible attitude with a readiness to contribute wherever needed
For more information, please apply through the link provided for the attention of Naomi Kelly or call Osborne Recruitment on 01 6384400. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Sales Development Representative (SDR) West Dublin (Hybrid / Office-Based)
We are working with a well-established and growing telecommunications provider seeking a motivated Sales Development Representative (SDR) to support their expanding sales function. This is an excellent opportunity for a junior sales professional looking to develop their career within a structured, high-performing sales environment. The Sales Development Representative will work closely with the wider sales team to ensure accounts, opportunities, and orders are correctly qualified, routed, and progressed. The role is focused on pipeline development, lead qualification, and sales support, acting as a key link between marketing, outsourced sales partners, and the Business Development Manager (BDM) team.
Salary: €35,000 + Strong Commission Structure
What’s on Offer:
€35,000 base salary with a strong, uncapped commission structure
Clear development pathway into Business Development / Account Management
Ongoing training and sales coaching
Supportive team environment with structured sales processes
Exposure to enterprise and high-value customer accounts
Key Responsibilities:
Identify and qualify leads using the company sales model from prospective clients upwards.
Work closely with internal sales teams to ensure accounts and orders are directed to the correct area
Support the BDM team by supplying well-qualified opportunities
Engage with inbound and outbound leads, including those generated through outsourced sales partners
Maintain accurate records within the CRM system
Assist in managing customer contracts across 2, 3, and 5-year terms
Ensure a smooth handover of opportunities from SDR to BDM
Meet and exceed activity and performance targets
Key Requirements:
Previous experience in B2B sales, telesales, or sales support, ideally within telecoms or technology
Understanding of sales qualification and pipeline management
Strong organisational and communication skills
Comfortable working in a fast-paced, team-based sales environment
Ambitious, coachable, and keen to progress into a BDM role
Experience using CRM systems is advantageous
This role is ideal for a driven, early-career sales professional looking to build a strong foundation in telecoms sales while working closely with experienced BDMs.
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Business Development Manager – West Dublin (Hybrid Working)
Work for a leading provider of innovative telecommunications and IT solutions, delivering high-quality services to a broad client base, including high-value and enterprise accounts. Due to continued growth, we are seeking an experienced Business Development Manager to join our team and play a key role in driving new business and setting sales standards across the organisation. As Business Development Manager, you will be responsible for identifying, developing, and winning new business opportunities while nurturing and expanding existing high-value accounts. This is a hands-on, client-facing role requiring a strong personality, leadership by example, and a proactive approach to business development. The successful candidate will support the implementation of KPIs, contribute to improving sales performance, and align with the company’s focus on increased on-site presence and customer engagement.
What’s on Offer:
Competitive salary and commission structure
Hybrid working model based in Parkwest, Dublin
Opportunity to make a real impact within a growing and evolving organisation
Supportive team environment with strong leadership backing
Career progression within a respected telecoms provider
Key Responsibilities:
Drive new business acquisition across the companies portfolio of solutions
Manage and grow high-value and strategic client accounts
Lead by example, setting standards for professionalism, activity, and performance
Actively engage with clients through regular on-site meetings and face-to-face engagement
Support and adhere to newly implemented KPIs and performance metrics
Build strong, long-term customer relationships based on trust and value
Maintain a strong sales pipeline and accurately forecast revenue
Work closely with internal teams to ensure successful delivery of solutions
Key Requirements:
Proven experience as a Business Development Manager or Senior Sales Professional, ideally within telecoms, IT, or technology solutions
Strong character with the confidence to set an example and influence others
Demonstrated success in selling to SMEs and enterprise / high-value accounts
Comfortable working in a hybrid environment, with a willingness to increase on-site and client-facing activity
Excellent communication, negotiation, and relationship-building skills
Results-driven mindset with experience working to KPIs and targets
Full, clean driving licence essential.
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Are you great with people and enjoy helping customers find the right solution? We are recruiting a Learning Services Advisor to join a growing team in Drogheda on a permanent basis. No experience in the training industry is required — full training is provided from day one. In this role, you will support clients by phone and email, help them book training, and build strong relationships that encourage repeat business.
Salary & Benefits:
€40,000 DOE
Full training and ongoing support
Additional annual leave for each year of service
Friendly and supportive working environment
Requirements:
Answering calls and emails from new and existing clients
Advising clients on the most suitable training options
Sending course details, prices, and booking information
Managing bookings and updating internal systems
Following up on quotes and checking in with clients
Building long-term client relationships
Supporting clients before and after their training
Assisting with client payments when required
Working with the team to improve processes
Skills:
At least 1 years’ experience in an office, customer service, or admin role
Confident and professional phone and email
Strong attention to detail and good organisation skills
Comfortable using Microsoft Word, Excel, and email
Positive attitude with a willingness to learn
Able to work well both independently and as part of a tea
Confident discussing prices and offering solutions
Experience with CRM or booking systems is a bonus
Background in sales, account support, or admin is an advantage
If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on 041 9865058. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Are you a marketing powerhouse who thrives on bringing people together, telling great stories, and making big things happen?
Our client is looking for a dynamic, creative, relationship-driven Marketing & Events Manager to lead the marketing, communications and events delivery for their exciting new Sustainable Scaling Programme. If you love working with diverse businesses, managing fast-moving projects, and building visibility for high-impact programmes—this is your role.
What You’ll Do: You’ll be the engine behind their regional brand presence—connecting with SMEs shaping their experience and showcasing their success.
Lead marketing and communications for the programme participants across multiple digital channels
Work hands-on with ambitious SMEs, becoming their go-to marketing support
Plan and deliver standout events—from business breakfasts to roadshows to innovation clinics
Tell the stories that matter, case studies, impact pieces, videos and more
Grow our digital footprint and strengthen our regional and national visibility
Build partnerships with enterprise agencies, educators, innovators and industry leaders
This is the perfect role for someone who loves variety, thrives on stakeholder engagement, and enjoys being at the centre of a busy, collaborative ecosystem.
Who You Are: You’re a confident communicator, a natural organiser, and a self-starter who enjoys juggling multiple projects. You’re comfortable working with multiple businesses at once – listening, advising, and helping them shine. You bring:
5+ years in marketing, events or communications
Strong digital marketing know-how
Experience managing professional business events
A flair for content creation and storytelling
Confidence working with suppliers, partners, agencies and entrepreneurs
A creative, results-driven mindset and excellent people skills
enterprise development, innovation, sustainability or SME ecosystems highly desirable
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to stephen.merrigan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles. #INDOSB1 #INDSMERRIGAN
Scaling Manager — Help Businesses Grow Sustainably, Shape Your Region’s Future, and Inspire Real Change
Are you an entrepreneur at heart? A consultant who loves impact? Someone who thrives on helping business and communities succeed?
Our client is launching an ambitious 3-year Sustainable Scaling Programme, and we’re looking for a Scaling Manager who’s excited to roll up their sleeves, work directly with high-potential SMEs, and help shape the next wave of regional enterprise success.
This isn’t just a job — it’s an opportunity to guide founders, influence leadership teams, spark innovation, and play a pivotal role in building a thriving, sustainable business ecosystem.
If you’re driven by meaningful work, connection, and long-term impact, you’ll love this role.
Who You Are:
Entrepreneurial, commercially curious, and solutions-driven.
A natural connector, facilitator and mentor
Proactive, organised, and energised by teamwork.
Passionate about helping businesses thrive — and seeing communities benefit.
Motivated by sustainability, innovation, and long-term impact.
Experienced in enterprise development or scaling support, understanding SME growth challenges
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to stephen.merrigan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles. #INDOSB1 #INDSMERRIGAN
Divisional Manager and Member of the Executive Leadership Team, IDA Ireland
Osborne Executive Recruitment are proud to partner with IDA in recruiting for the role of Divisional Manager, Technology, Content, Consumer & Business Services. The role will report directly to an Executive Director and will work alongside the Executive leadership team as a member of the organisation’s Executive Committee.
The successful candidate will be an innovative senior business leader with a broad and in-depth understanding of transformation within a global business environment and how Ireland’s FDI offering aligns with corporate business goals and objectives. They will have senior management experience and have experience as a leader across a number of business sectors and functions. The individual must be truly passionate about helping Ireland to win on the international stage, be results driven, a strong team leader and committed to the vision and purpose of IDA. The role requires the capability for leading and driving the achievement of key business targets across the critical client facing Departments of Technology, Content, Consumer & Business Services.
The successful candidate will be an innovative senior business leader with a broad and in-depth understanding of transformation within a global business environment and how Ireland’s FDI offering aligns with corporate business goals and objectives. They will have senior management experience and have experience as a leader across a number of business sectors and functions. The individual must be truly passionate about helping Ireland to win on the international stage, be results driven, a strong team leader and committed to the vision and purpose of IDA. The role requires the capability for leading and driving the achievement of key business targets across the critical client facing Departments of Technology, Content, Consumer & Business Services.
Closing Date Closing date for this position is 5th January 2026. Your online application must be submitted to idaexec@osborne.ie not later than 5th January 2026. If you feel you would benefit from a confidential discussion about any aspect of this opportunity, please contact Elaine Scilley at elaine.scilley@osborne.ie
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to stephen.merrigan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles. #INDOSB1 #INDSMERRIGAN
Osborne Recruitment is partnering with a global financial-services leader to hire a Director of Product Marketing —a strategic, high-visibility role shaping the future of a world-class compliance platform. We’re looking for a bold, data-driven marketer with deep financial-services or RegTech experience. You’ll define positioning, messaging, and go-to-market strategy, act as a key product spokesperson, and build the product-marketing engine that fuels global growth.
What You’ll Do
Lead product-marketing strategy across key compliance pillars.
Create standout positioning and messaging in the RegTech market.
Drive GTM for launches and feature updates.
Equip sales with powerful enablement tools and competitive insights.
Partner with demand gen to accelerate pipeline and ABM performance.
Track market trends, competitors, and product-marketing KPIs.
Shape pricing, packaging, and customer-centric content.
What You Bring
10+ years in SaaS product marketing (financial services/compliance preferred).
Proven impact on pipeline and revenue.
Enterprise GTM experience and comfort with C-suite buyers.
Excellent storytelling, communication, and analytical skills.
Global experience and MBA a plus.
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to stephen.merrigan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles. #INDOSB1 #INDSMERRIGAN
Store Director – Builders Providers/ Hardware | Carlow
Osborne Executive Recruitment is proud to partner with a long-established, builders providers/ hardware business in Carlow, now entering an exciting phase of growth. We’re seeking a commercially astute Store Director to lead the business into its next chapter. This is a hands-on leadership role ideal for someone with strong experience in hardware, construction supplies, or similar sectors.
Key Responsibilities:
Lead strategy, operations, and business development
Drive sustainable growth while preserving core values
Oversee financial performance, team development, and compliance
Act as key liaison with ownership and stakeholders
What You’ll Bring:
Proven leadership in retail, B2B (hardware/construction)
Strong commercial and financial acumen
Track record in change management and operational excellence
Collaborative, people-first approach with entrepreneurial flair
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to stephen.merrigan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles. #INDOSB1 #INDSMERRIGAN
