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Purchasing Administrator

  • Location: Dublin, Dublin
  • Type: Permanent
  • Job #48653

Purchasing Administrator

Are you an experienced Purchasing or Admin professional looking to take the next step in your career? Do you enjoy keeping operations running smoothly, negotiating with suppliers, and making sure everything is exactly where it needs to be?
Our client, a well-established organisation based in Clontarf, is seeking a Purchasing Administrator with approx. 3 years’ experience to join their growing team. If you enjoy variety, responsibility, and a role where no two days look the same — this is an excellent opportunity

What You’ll Be Doing
You’ll play a key role in ensuring the efficient flow of equipment, materials, and information across the business. Your day-to-day will include:

Sourcing & Purchasing

  • Requesting and comparing supplier quotes for best price & availability
  • Ordering equipment, software, and training materials
  • Registering supplier Care Packs

Supplier & Delivery Coordination

  • Organising deliveries with couriers
  • Chasing PODs and delivery dates
  • Managing returns and ensuring credit notes are received
  • Liaising with the technical team for goods requiring pre-configuration

Accounts & Administration

  • Checking accounts on Opera to ensure terms are met before dispatch
  • Invoicing equipment and training
  • Uploading client invoices to management portals
  • Month-end Excel reporting
  • Supplier reporting for HP (Amplify Program), including weekly/monthly claims

Stock & Database Management

  • Maintaining an organised stockroom (serial-number-based)
  • Updating internal databases with accurate information

General Admin Support

  • Supporting the admin team with additional duties as required

What We’re Looking For

  • 3 years’ experience in Purchasing, Supply Chain Admin, or a similar admin-based role
  • Strong communication & negotiation skills
  •  Excellent attention to detail and organisation
  •  Confident working with suppliers, couriers & technical teams
  • Proficient in Excel and comfortable using internal systems
  • A proactive, solutions-focused attitude

What’s On Offer?

  • Competitive salary (€35–40K DOE)
  •  Supportive and collaborative team environment
  •  A varied role with plenty of responsibility
  • Great location in Clontarf with regular working hours
  •  Career stability and long-term development

For more information, please apply through the link provided for the attention of Mia Craddock or call Osborne Recruitment on 01 6384400.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDMCRADD

Booking Administrator

  • Location: Dublin, Dublin
  • Type: Permanent
  • Job #48658

Booking Administrator – 2 Year FTC | Dublin 1 | €38,000 DOE | Fully Onsite (1 Day WFH After Probation)

We are currently recruiting a Booking Administrator to join a large, well-established transport and travel organisation based in Dublin 1. This role sits within a busy planning and operations function and plays a key part in ensuring booking systems, schedules, capacity and pricing information are accurately maintained to support smooth operations and strong commercial performance.
This is a great opportunity for someone with strong administrative, analytical, or booking support experience who enjoys working with systems, data, and multiple internal stakeholders.

 

The Role
The Booking Administrator will support the wider planning and commercial teams by ensuring booking platforms accurately reflect schedules, availability, and pricing. You will balance day-to-day system updates with monitoring capacity, supporting internal teams, and assisting with reporting and process improvements.

 

Key Responsibilities

  • Maintain and update booking systems to ensure accurate schedules, availability, and pricing
  • Monitor capacity across services and highlight issues or opportunities
  • Support internal teams (customer service, operations, sales, and planning) with booking and availability queries
  • Assist with applying pricing or availability changes in line with guidelines
  • Help with system testing following updates or upgrades
  • Produce basic reports and assist with analysis to support planning and performance
  • Maintain documentation and support continuous improvement initiatives

 

About You

  • 2-3 years experience in an administrative, booking, operations, planning, or analytical role
  • Strong attention to detail and organisational skills
  • Comfortable working with data and systems
  • Good Excel skills; experience with reporting tools is an advantage
  • Strong communication skills and ability to work with multiple teams
  • Commercially aware and able to prioritise in a fast-paced environment

 

What’s on Offer
 

  • Salary €38,000 DOE
  • Free Parking & Subsidised Canteen / Onsite Gym
  • Pension
  • Fully onsite initially, with flexibility to work 1 day from home after probation
  • Supportive team environment and strong training provided

For more information, please apply through the link provided for the attention of Mia Craddock or call Osborne Recruitment on 01 6384400.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDMCRADD

Java Fullstack developer

  • Location: Dublin 2, Dublin
  • Type: Permanent
  • Job #48648

Java Fullstack Developer

Location: Dublin
Hybrid
Department: Product Engineering

Introduction

We are working with a well-established international SaaS organisation seeking a Senior Software Engineer to play a key role in the design, development, and optimisation of enterprise-grade applications.

This is a hands-on technical role focused on building scalable, high-performance systems while ensuring quality, maintainability, and alignment with modern development standards. The successful candidate will contribute across the full software development lifecycle and collaborate closely with cross-functional stakeholders to deliver robust product solutions.

Company Culture & Environment

This organization operates within a product-led, Agile environment where engineering quality, collaboration, and continuous improvement are central to success.

Teams are empowered to:
• Take ownership of technical solutions
• Contribute to architecture and design decisions
• Drive innovation and process enhancements
• Maintain high standards in security, performance, and code quality

The culture supports autonomy, technical curiosity, and knowledge sharing.

 What’s in it for you ?

• Opportunity to work on large-scale, enterprise SaaS platforms
• Exposure to modern full-stack technologies and cloud-based environments
• Strong emphasis on clean architecture and engineering best practice
• Collaborative Agile teams with meaningful technical ownership
• Clear progression pathways within a growing international business

Duties / Responsibilities

• Design, develop, and maintain scalable enterprise applications using modern Java-based technologies
• Participate in architecture discussions and software design sessions
• Translate business requirements into well-structured technical solutions
• Develop high-quality, secure, and well-documented code aligned with engineering standards. Developing UI using Angular.
• Contribute to both backend services and front-end user interfaces
• Perform unit testing, debugging, troubleshooting, and performance optimisation
• Participate in peer code reviews to ensure coding standards and best practices are upheld
• Identify and propose short- and long-term technical improvements
• Support release cycles and collaborate with stakeholders to resolve issues in a timely manner
• Mentor junior engineers and contribute to knowledge-sharing initiatives
• Continuously research and evaluate emerging tools and technologies

Key Requirements

• 6–8+ years of experience in software development within enterprise environments
• Strong expertise in Java and J2EE technologies
• Solid experience building and consuming RESTful APIs using Spring Boot
• Hands-on experience with front-end frameworks such as Angular (Angular 8+) or React
• Strong understanding of HTML, CSS, JavaScript, and responsive design principles
• Experience with relational and/or NoSQL databases and ORM frameworks (e.g., Hibernate/JPA)
• Familiarity with application servers and enterprise database environments
• Experience working with Git and CI/CD tooling (e.g., Jenkins, Artifactory, Sonar or similar)
• Understanding of DevOps practices, authentication/authorisation, and secure coding standards (e.g., OWASP principles)
• Experience working in Agile/Scrum environments

Desired Skills

• Exposure to cloud-based deployments and containerised environments
• Experience contributing to process improvement initiatives
• Strong analytical and problem-solving skills
• Ability to work autonomously while contributing effectively to team objectives
• Growth mindset with a willingness to learn new technologies and frameworks

If you are a technically strong full-stack engineer who enjoys building high-quality enterprise applications in a collaborative, product-focused environment, this opportunity offers the chance to contribute meaningfully to a growing and innovative technology organisation.
 

To be considered for this position apply today or call Vishnu Singh on 01 5252457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

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#INDSINGH

Administrators/PAs/Receptionists

  • Location: Dublin, Dublin
  • Type: Permanent
  • Job #48652

Administrators/PAs/Receptionists

Calling all Administrators, PA’s, Receptionists, Medical Clerical Staff, Customer Support & Sales Support!

Are you out of work due to redundancy, on a career break, coming to the end of a contract, on a working holiday visa, in between roles, or just looking for positions to suit your lifestyle?
Why not consider temporary work in the below categories. Osborne offers candidates the ability to further their experience but also to get back into the workplace and gain confidence working in temporary assignments.

  • Reception
  • Administration
  • Customer Support
  • Medical Clerical
  • PA

Hourly Rate: €14.15ph – €30ph DOE
Locations for temporary assignments can vary from City Centre, North Dublin, South Dublin and surrounding areas.

Skills, Knowledge and Experience:

  • 6-12 months administration experience is essential
  • Excellent Typing
  • Excellent MS Office Skills
  • Great communication skills with a professional and enthusiastic attitude.
  • Transport is essential due to locations
  • Must be flexible and fully available (daily, weekly assignments)

Benefits to temping with Osborne:

  • You will gain some excellent experience with some of Dublin’s most reputable companies.
  • Excellent hourly rates
  • Paid on a weekly basis.
  • NRF Winner for Best in Office & Secretarial
  • Keep your CV and skills active
  • Flexibility
  • Short and long-term assignments
  • Temp of the Month competitions
  • A possibility of a temporary booking leading to permanency
  • Excellent Training and Upskilling opportunities.

For more information, please apply through the link provided for the attention of Mia Craddock or call Osborne Recruitment on 01 6384400.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDMCRADD
 

Ophthalmology Technician Administration

  • Location: Waterford, Waterford
  • Type: Permanent
  • Job #48579
  • Salary: €29,000

Job Title: Administrator Ophthalmic Technician
Location: Waterford
Employment Type: Full-time, Permanent
Salary: €29,000 – €33,000 (depending on certification and progression)

The Role
We are a leading, patient-focused specialist eye care provider delivering high-quality clinical and surgical services across multiple locations. We are seeking a motivated and professional Administrator Ophthalmic Technician to join our expanding team.
As an Administrator Ophthalmic Technician, you will play a vital role in ensuring the smooth delivery of clinical and surgical services. You will support Consultants with diagnostic testing and patient care, while also managing scheduling, patient communications, and administrative processes.
This role is ideal for someone who thrives in a busy setting, enjoys working directly with patients, and has strong organisational and technical skills.

Key Responsibilities
Clinical Duties

  • Obtain complete ophthalmic histories and conduct preliminary examinations.
  • Perform pre-examination testing including:
    • Visual acuity (including pinhole)
    • Visual field testing
    • Pupillary dilation
    • Dry eye and other sub-specialty testing
  • Conduct specialised diagnostic testing such as:
    • Visual fields
    • Ophthalmic photography
    • Optical Coherence Tomography (OCT)
    • Optical biometry (various models)
  • Administer prescribed topical medications and treatments.
  • Educate patients on medication use and pre- and post-operative care.
  • Assist Consultants during examinations and procedures, including medical scribing.
  • Maintain clinical equipment and ensure examination rooms are opened and closed to required standards.
  • Monitor inventory levels and check expiry dates.
  • Adhere strictly to infection control, safety, and confidentiality protocols.

Administrative Duties

  • Manage busy clinical and surgical appointment schedules.
  • Coordinate efficient booking of consultations and surgeries.
  • Process insurance billing forms and invoices accurately.
  • Update and maintain the practice management system.
  • Accurately input patient data across multiple systems.
  • Handle high volumes of calls professionally and efficiently.
  • Produce high-quality written communication to patients and medical professionals.
  • Follow strict operational protocols to ensure exceptional patient care before and after consultations and surgeries.

What We’re Looking For
Essential Requirements

  • Ability to multitask in a fast-paced, evolving environment.
  • Excellent time management and organisational skills.
  • Strong computer literacy and experience with data systems.
  • Confident and professional telephone manner.
  • Exceptional attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Full driving licence (travel between clinic locations required).

Experience

  • 2-3+ years’ experience in a busy administrative environment (desirable).
  • Experience with healthcare or clinical administrative systems (advantageous).

Personal Attributes

  • Professional, reliable, and discreet with sensitive information.
  • Patient-focused with outstanding customer service skills.
  • Flexible and adaptable with a proactive “can-do” attitude.
  • Strong initiative and willingness to take on varied responsibilities.

Training & Career Development
We are committed to professional development and career progression.

  • Full support provided to achieve JCAHPO (Joint Commission on Allied Health Personnel in Ophthalmology) certification.
  • Clear pathway to Senior Ophthalmic Technician role.

Salary Progression

  • €29,000 starting salary
  • €31,000 upon successful completion of JCAHPO certification
  • €33,000 upon progression to Senior Ophthalmic Technician

Senior Role Requirements
To qualify for the Senior title, the following are mandatory:

  • Successful completion of JCAHPO certification
  • Flexibility to travel to all clinic locations (Ireland and internationally, as required)
  • Willingness to train and mentor new/existing staff
  • Competent medical scribing to Consultant standard

Why Join Us?

  • Structured career progression
  • Supportive and collaborative clinical team
  • Opportunity to develop specialist ophthalmic skills
  • Exposure to advanced diagnostic technology
  • Meaningful patient interaction in a specialist healthcare setting

For more information, please apply through the link provided for the attention of Róisín Drummy  or call 051 364134
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDRDRUM

Business Development Manager

  • Location: Maynooth, Kildare
  • Type: Permanent
  • Job #47639
  • Salary: €50,000

Business Development Manager

Osborne are currently working with a very exciting client! On their behalf, we are hiring an experienced Technical Sales Representative to head up their sales nationwide with their head office located in Kildare.
 The ideal candidate will have excellent sales and relationship management experience. They will preferably come from an FMCG/manufacturing/machinery/packaging background.
 ****This role requires candidates to have their own transportation and a full clean Irish driving licence****
 
Package:

  • Salary – UP TO €60,000 DOE plus uncapped commission
  • Car allowance and fuel card
  • Free parking onsite
  • Monday to Friday, 9am-5:30pm
  • 3 days in field and 2 days in the office

Responsibilities:

  • Conduct field visits (3 days per week) to maintain and expand client partnerships across Ireland
  • Handle sales calls, quotations, and follow-ups to achieve revenue and margin targets
  • Identify new business opportunities and lead technical sales discussions with customers
  • Support trials, demonstrations, and product testing to ensure successful implementation
  • Deliver outstanding customer service, managing complaints and aftersales follow-up professionally
  • Provide technical assistance and respond to technical queries from customers and partners
  • Collaborate with internal engineers and suppliers on machine design and quotations Coordinate small machine services and ensure efficient aftersales service
  • Participate in quality reviews and feedback loops for continuous improvement
  • Negotiate and confirm pricing and gross margin (GM) structures with management
  • Stay informed on packaging industry trends, technologies, and competitor developments
  • Prepare and deliver sales reports, forecasts, and updates on key KPI’s
  • Liaise with the internal office and logistics team to ensure smooth order fulfilment Support general account management, CRM updates, and pipeline tracking

Requirements:

  • Full clean Irish driving licence and own transport is ESSENTIAL
  • A minimum of 3 years’ experience in a sales role
  • Proven experience in sales or technical sales, ideally within the packaging, machinery, or manufacturing industry
  • Strong understanding of sales processes, client engagement, and solution-based selling
  • Excellent communication and relationship management skills
  • Technically inclined with the ability to explain product features and service solutions Self-motivated, results-driven, and comfortable managing your own schedule Willingness to travel across Ireland (including Northern Ireland)

For more information, please apply through the link provided for the attention of Shreya Thornton or call Osborne on (045) 579 066.
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDTHORNS

Pharmaceutical Warehouse Supervisor

  • Location: Newbridge, Dublin
  • Type: Permanent
  • Job #48644

Pharmaceutical Warehouse Worker

Here at Osborne, we have a very exciting opportunity! We are currently hiring an experienced Pharmaceutical Warehouse Supervisor for our client, a highly reputable established leader in the pharmaceutical industry. This role is based fully onsite in Newbridge, Kildare.

The ideal candidate will have excellent team management skills, experience in technical knowledge, engineering parts and procurement.

Package:

  • Salary – €43,000+ DOE
  • Benefits: Auto enrolment pension, death in service, 20 days AL which increases yearly, bike to work scheme, tax saver scheme
  • Hours – Monday to Friday

Responsibilities:

  • Complying with Health & Safety
  • Supervising the team of inventory technicians
  • Planning rosters for shift pattern & managing shift personnel
  • Planning work schedules
  • Creating/updating SOPs on site for stores procedures
  • Daily cycle count
  • Daily discrepancy reports to the client
  • Liaising with Engineers and other Client staff
  • Responsible for daily, weekly & monthly reporting
  • Adherence to strict deadlines, providing timely, accurate information
  • Responsible for customers off and on-site storage facilities
  • Driving company vehicles
  • Driving Forklift
  • Other ad hoc duties

Requirements:

  • Minimum of 3 years’ experience in a similar role is ESSENTIAL
  • Experience managing & coaching employees
  • Excellent interpersonal skills
  • Strong procurement & stores background with excellent administrative skills
  • Previous Food & Beverage and or Pharma & GMP experience an advantage
  • Proficiency using ERP systems i.e. SAP, Eams, etc is ESSENTIAL
  • Proficiency in Microsoft Office in particular Excel
  • Strong organisational skills and the ability to multitask, work to deadlines and work under pressure
  • Excellent Communication Skills both verbal and written
  • Fluency in English essential and must be confident in dealing with clients and vendors
  • Flexible approach to all areas of the role
  • Excellent people skills with a focus on building and strengthening the client relationship
  • A strong focus on continuous improvement and attention to detail
  • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
  • High level of integrity and dependability with a strong sense of urgency and results-orientation
  • Forklift licence is desirable

For more information, please apply through the link provided for the attention of Shreya Thornton or call Osborne on (045) 579 066.
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDTHORNS

Medical Administrator

  • Location: Waterford, Waterford
  • Type: Permanent
  • Job #48578

Job Title: Medical Administrator
Location: Waterford
Salary: DOE

Position Summary
Osborne Recruitment are currently seeking a Medical Administrator to join our client’s busy team. The Administrator ensures the efficient operation of clinical and surgical services while maintaining high standards of patient care. This role involves appointment scheduling, patient record management, billing support, and general administrative duties in a fast-paced healthcare environment.

Key Responsibilities

  • Coordinate and manage clinical and surgical appointment schedules.
  • Maintain accurate patient records and update the practice management system.
  • Process insurance forms, billing, and invoices for procedures.
  • Handle a high volume of calls professionally and efficiently.
  • Provide reception cover at clinic locations as needed.
  • Prepare clear correspondence for patients and medical professionals.
  • Adhere to established administrative and clinical procedures.

Experience & Requirements

  • Minimum of two years’ experience in a busy administrative or office environment.
  • Strong organisational skills, attention to detail, and ability to multitask.
  • Excellent telephone and communication skills.
  • Proficient with IT systems and data entry.
  • Ability to work independently and collaboratively within a team.
  • Flexible, adaptable, and willing to travel between clinics occasionaly.
  • Full, clean driving licence.

For more information, please apply through the link provided for the attention of  Amy Sugrue or email amy.sugrue@osborne.ie

If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided

Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 

Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDSUG
 

Accounts Payable Specialist

  • Location: Dublin 1
  • Type: Permanent
  • Job #48638
  • Salary: €40,000

Accounts Payable Specialist – Permanent
Dublin 1
Fully Onsite
Salary: €40,000–€45,000
Annual Leave: 21 Days

Osborne Recruitment are currently recruiting for an experienced Accounts Payable Specialist on behalf of our client in the Construction Sector, based in Dublin 1.
This is an excellent opportunity for a highly experienced AP professional to join a well-established organisation where accuracy, efficiency, and strong stakeholder communication are key. The successful candidate will play an important role within the finance team, ensuring the smooth processing of vendor invoices and payments while supporting wider accounting functions.

Key Responsibilities:

  • Review vendor invoices received and liaise with vendors to ensure accuracy of details

  • Process vendor invoices into the company database

  • Process payments of vendor invoices, issue remittance advice, and investigate vendor queries

  • Ensure vendor invoices are paid on time

  • Arrange payment runs – EFT & cheques

  • Update internal systems (e.g. archiving data, updating lease information)

  • Liaise with service providers and property owners

  • Reconcile and process payment of creditors

  • Assist Accounts in preparation of month-end invoices for clients

  • Support accountants and other staff with general accounting-related tasks and queries

Requirements:
Minimum 5+ years’ experience in an Accounts Payable role
Strong proficiency in Microsoft Excel and Word
Enthusiastic, motivated, and proactive approach
Excellent communication skills with fluency in written and spoken English
Confidence dealing with people both in person and over the phone
Ability to work on own initiative with strong attention to detail
Strong multitasking ability
High level of confidentiality and professionalism

For more information, please apply through the link provided for the attention of Brendan Rogers or call Osborne Recruitment on 01 638 4400

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDBROGERS

Customer Support Representative – Ireland

  • Location: Westmeath, Westmeath
  • Type: Permanent
  • Job #48391
  • Salary: €32,000

Customer Support Representative (Field Based)
Permanent, Full-Time
Salary: €32,000-34,000
Full Driving License and Own Transport Needed

About the Role
We are currently looking for a Customer Support Representative on behalf of our client based in Dublin. This is a field-based position that will partner with clinicians, medical staff, patients, carers and support teams to coordinate the set up and maintenance of specialist respiratory support and equipment. Your role will focus on delivering customer excellence for those using our equipment in the ongoing management of their medical conditions.

In this position you will be supporting clients who are often vulnerable and rely on our teams to deliver excellent support and service to ensure they benefit from the respiratory treatments their clinicians have prescribed.

This is a full time, field-based position, covering Ireland region so daily travel is expected. A typical day includes both face to face appointments with clients to install, trouble shoot and service equipment, whilst also providing telephone support as needed. If you have previous experience in a field-based position and can demonstrate a continued focus on service delivery, client excellence and customer satisfaction then this is a unique opportunity to develop your career with an established employer in the medical devices industry.

Key Responsibilities

  • Supply, delivery and installation of equipment in hospital wards, care facilities and patient homes
  • Demonstration and user training to patients, carers and medical professionals
  • Provision of ongoing support, service and issue resolution to patients, carers and medical staff including but not limited to:
  • Troubleshooting for user issues
  • First line resolution of technical equipment issues e.g. alarms or error messages
  • Response to calls for assistance in the case of equipment failure, mask fit issues or queries relating to other consumables etc.
  • Conduct routine service calls with patients to optimize equipment performance and ensure patient satisfaction
  • Maintenance of patient and customer records in accordance with GDPR and internal governance standards
  • There will also be a requirement to support a 24 hour on call service on a rotational basis. During this on call period you will be the main point of contact for out of hours queries and issue resolution and will be required to travel to patients and clients to resolve urgent issues relating to equipment failure.

Qualifications & Experience:
Customer Support Representatives are the face of our client’s business to their customers. This is a unique role in the market that requires the right blend of skills, experience and personal attributes to be successful:

  • Prior experience in a field based, service delivery or sales role. Good geographical knowledge of Ireland will be a distinct advantage
  • A customer or client focussed approach to service excellence with a proven track record of maintaining standards of excellence in your role
  • An ability to empathise with our clients and patients, ensuring a professional and compassionate approach in often challenging or emotional circumstances
  • Confidence when communicating with a diverse client base and the ability to tailor your approach to ensure that your audience understands key messaging, training and advice given
  • Strong work ethic and a willingness to go the extra mile to deliver for our patients and clients
  • Strong time management, prioritisation and ability to manage your own workload and schedule appointments efficiently to ensure service level commitments are consistently achieved
  • An aptitude and interest in learning about new technology and the ability to convey complex information in a simple, user-friendly manner

Previous medical experience or clinical qualifications are not essential. However, we would welcome interest from candidates within the medical sector e.g. nursing or patient liaison. This role is very much about the right person and their approach so we are happy to train the right individual with all required product knowledge.

This is a full-time position with core working hours of Monday – Friday, 09.00AM – 5.30PM. Working hours may vary depending on travel requirements, call outs etc.

During agreed on call rotas, you will be required to be available to support a 24 hour on call service including out of hours and weekends during your agreed rotation

If you would like to hear more regarding this position, please apply through the link provided for the attention of Erna Tupaz or call Erna on 041 9865058. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDETUPAZ