We are a fast-paced private sub specialty healthcare clinic with multiple locations across Ireland. We are committed to delivering an excellent patient experience through efficient processes and high standards of care. The Clinic Floor Manager (CFM) will be responsible for the day-to-day running of the clinic, ensuring performance targets are met and patient safety standards are maintained. Reporting to senior leadership, the CFM will oversee clinic flow, performance, and the effectiveness of administrative operations. This role requires a highly organised individual with strong prioritisation skills and the ability to manage multiple tasks effectively.
Location: Waterford City
Employment Type: Full-Time, Permanent
Salary: DOE
Key Responsibilities Resourcing
Create and manage clinic rotas aligned with clinical activity.
Liaise with functional leads and other locations to coordinate support when required.
Ensure adequate Technician cover during absences and annual leave.
Plan, organise, and delegate work effectively and fairly.
Support team members in line with organisational goals.
Performance
Improve patient flow by identifying and resolving bottlenecks.
Work with consultants to prioritise patients when required.
Ensure clinical staff deliver high-quality care in line with protocols.
Monitor clinic demand and align scheduling accordingly.
Maintain flexibility to meet business needs.
Oversee patient flow and room allocation to ensure efficiency.
Collaborate with internal and external teams to support clinic operations.
Develop and implement standardised clinical and administrative protocols.
Manage stock control and ordering, ensuring cost efficiency (Kanban system).
Regularly review and update processes and protocols.
Maintain a clean, organised, and well-functioning clinic environment.
Practice
Support the rollout of new technologies and services.
Manage surgical and clinical scheduling queries.
Monitor patient satisfaction and respond to feedback, complaints, and queries promptly.
Compliance
Ensure compliance with JCI and Patient Safety Goals; report incidents as required.
Ensure staff complete mandatory training and support training planning.
Manage and respond to incidents and complaints effectively.
Implement quality improvement initiatives.
Support tracer activity and ongoing compliance monitoring.
Track and ensure completion of training and education requirements.
People Management of Direct Reports
Recruit, lead, and develop team members through coaching, mentoring, and performance management.
Conduct probation reviews and performance evaluations.
Provide training, cross-training, and development opportunities.
Ensure new hires receive structured onboarding and training.
Monitor attendance, timekeeping, and manage HR systems.
Manage annual leave and TOIL requests efficiently.
Maintain team engagement, morale, and performance standards.
Deliver team communications and provide regular feedback.
Build a strong, collaborative team culture across departments and locations.
Address underperformance in a timely and constructive manner.
Manage employee relations, including disciplinary matters, in line with HR policies.
Administrative Duties / General
Provide cover for front desk and clinical roles when required.
Deliver daily updates on completed administrative tasks and plan upcoming priorities.
Support the administration team with daily queries.
Maintain oversight of all administrative activity and deadlines.
Follow document control processes when updating SOPs and procedures.
Other
Travel to other locations as required.
Attend management meetings and record minutes when necessary.
Attend relevant conferences and events.
Liaise with clinical and administrative teams.
Ensure health and safety standards are maintained.
Engage with senior stakeholders and escalate issues proactively.
Maintain high levels of patient satisfaction.
Ensure a clean and organised working environment.
Promote a culture of compliance, continuous improvement, and innovation.
Carry out additional duties as required.
What We’re Looking For Experience & Qualifications
5+ years’ experience managing a team in a busy clinical environment.
Degree in Healthcare or equivalent.
Experience or knowledge of ophthalmology and scribing desirable.
Strong understanding of clinical operations and patient care.
Full clean driving licence.
Skills & Attributes
Strong leadership skills with the ability to manage clinic flow effectively.
Excellent organisational and time management skills.
Ability to manage multiple priorities and meet deadlines.
Strong influencing and decision-making ability.
Adaptable and comfortable working in a changing environment.
Proven ability to motivate and develop teams.
Ability to foster a culture of learning and continuous improvement.
Strong collaboration skills across multidisciplinary teams.
Analytical mindset with proactive problem-solving ability.
Strong interpersonal and relationship-building skills.
High level of professionalism, integrity, and confidentiality.
Positive, “can-do” attitude with strong initiative.
Sound judgement and ability to act in the best interest of the business.
If you are passionate about delivering operational excellence and enhancing patient experience, we would love to hear from you. For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134. If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit, we would love to hear from you. If, however, you do not hold a valid work permit, unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Our client is a fast-paced private ophthalmic healthcare provider with multiple clinic locations across Ireland who are committed to delivering an excellent patient experience through efficient processes and high standards of care. The Area Manager will be responsible for the overall performance and day-to-day operations of the clinic, ensuring targets are met and patient safety standards are upheld. Reporting to senior leadership, this role will oversee clinic flow, performance, and the effectiveness of administrative operations across locations. This role requires a highly organised individual with strong prioritisation skills and the ability to manage multiple responsibilities effectively.
Location: Kildare & Mullingar
Employment Type: Full-Time, Permanent
Salary: DOE
Key Responsibilities Resourcing
Create and manage clinic rotas aligned with clinical activity.
Liaise with functional leads and other locations to coordinate support when required.
Ensure adequate Technician cover during absences and annual leave.
Plan, organise, and delegate work effectively and fairly.
Support team members in line with organisational objectives.
Performance
Improve patient flow by identifying and resolving bottlenecks.
Work with consultants to prioritise patients when required.
Ensure clinical staff deliver high-quality care in line with protocols and standards.
Monitor clinic demand and align scheduling accordingly.
Maintain flexibility to meet operational needs.
Oversee patient flow and room allocation to maximise efficiency.
Collaborate with internal and external stakeholders to support clinic operations.
Develop, implement, and maintain standardised protocols and procedures.
Manage stock control and ordering, ensuring cost efficiency (Kanban system).
Regularly review and update processes.
Maintain a clean, organised, and well-functioning clinic environment.
Practice
Support the introduction of new technologies and services.
Manage surgical and clinical scheduling queries.
Monitor patient satisfaction and respond to feedback, complaints, and queries in a timely manner.
Compliance
Ensure compliance with JCI and Patient Safety Goals; report incidents as required.
Ensure staff complete mandatory training and support training planning.
Manage and respond to incidents and complaints effectively.
Implement quality improvement initiatives.
Support tracer activity and compliance monitoring.
Track and ensure completion of training and education requirements.
Maintain a proactive approach to risk management.
People Management of Direct Reports
Recruit, lead, and develop team members through coaching, mentoring, and performance management.
Conduct probation reviews and performance evaluations.
Provide training, cross-training, and development opportunities.
Ensure new hires receive structured onboarding and training.
Monitor attendance, timekeeping, and manage HR systems.
Manage annual leave and TOIL requests efficiently.
Maintain team engagement, morale, and performance standards.
Deliver team communications and provide regular feedback.
Build a strong, collaborative team culture across locations.
Address underperformance in a timely and constructive manner.
Manage employee relations, including disciplinary matters, in line with HR policies.
Administrative Duties / General
Provide cover for front desk and clinical roles when required.
Deliver daily updates on administrative priorities and completed tasks.
Support the administration team with day-to-day queries.
Maintain oversight of administrative activity and deadlines.
Follow document control processes when updating SOPs and procedures.
Other
Travel to other locations as required.
Attend management meetings and take minutes when necessary.
Attend relevant conferences and events.
Liaise with clinical and administrative teams.
Ensure health and safety standards are maintained in line with regulations.
Engage with senior stakeholders and escalate issues proactively.
Maintain high levels of patient satisfaction.
Ensure a clean and organised working environment.
Promote a culture of compliance, continuous improvement, and innovation.
Carry out additional duties as required.
What We’re Looking For Experience & Qualifications
5+ years’ experience managing a team in a busy clinical environment.
Degree in Healthcare or equivalent.
Experience or knowledge of ophthalmology, eye examinations, or scribing is essential.
Strong understanding of clinical operations and patient care.
Full clean driving licence.
Skills & Attributes
Strong leadership skills with the ability to manage clinic flow effectively.
Excellent organisational and time management skills.
Ability to manage multiple priorities and meet deadlines.
Strong influencing and decision-making ability.
Adaptable and comfortable working in a changing environment.
Proven ability to motivate and develop teams.
Ability to foster a culture of learning and continuous improvement.
Strong collaboration skills across multidisciplinary teams.
Analytical mindset with proactive problem-solving ability.
Strong interpersonal and relationship-building skills.
High level of professionalism, integrity, and confidentiality.
Positive, “can-do” attitude with strong initiative.
Sound judgement and ability to act in the best interest of the business.
If you are passionate about delivering operational excellence and enhancing patient experience, we would love to hear from you. For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134. If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit, we would love to hear from you. If, however, you do not hold a valid work permit, unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDRDRUM
Our client is a fast-paced private ophthalmic healthcare provider with multiple clinic locations across Ireland who are committed to delivering an excellent patient experience through efficient processes and high standards of care. The Area Manager will be responsible for the overall performance and day-to-day operations of the clinic, ensuring targets are met and patient safety standards are upheld. Reporting to senior leadership, this role will oversee clinic flow, performance, and the effectiveness of administrative operations across locations. This role requires a highly organised individual with strong prioritisation skills and the ability to manage multiple responsibilities effectively.
Location: Waterford & Cork
Employment Type: Full-Time, Permanent
Salary: DOE
Key Responsibilities Resourcing
Create and manage clinic rotas aligned with clinical activity.
Liaise with functional leads and other locations to coordinate support when required.
Ensure adequate Technician cover during absences and annual leave.
Plan, organise, and delegate work effectively and fairly.
Support team members in line with organisational objectives.
Performance
Improve patient flow by identifying and resolving bottlenecks.
Work with consultants to prioritise patients when required.
Ensure clinical staff deliver high-quality care in line with protocols and standards.
Monitor clinic demand and align scheduling accordingly.
Maintain flexibility to meet operational needs.
Oversee patient flow and room allocation to maximise efficiency.
Collaborate with internal and external stakeholders to support clinic operations.
Develop, implement, and maintain standardised protocols and procedures.
Manage stock control and ordering, ensuring cost efficiency (Kanban system).
Regularly review and update processes.
Maintain a clean, organised, and well-functioning clinic environment.
Practice
Support the introduction of new technologies and services.
Manage surgical and clinical scheduling queries.
Monitor patient satisfaction and respond to feedback, complaints, and queries in a timely manner.
Compliance
Ensure compliance with JCI and Patient Safety Goals; report incidents as required.
Ensure staff complete mandatory training and support training planning.
Manage and respond to incidents and complaints effectively.
Implement quality improvement initiatives.
Support tracer activity and compliance monitoring.
Track and ensure completion of training and education requirements.
Maintain a proactive approach to risk management.
People Management of Direct Reports
Recruit, lead, and develop team members through coaching, mentoring, and performance management.
Conduct probation reviews and performance evaluations.
Provide training, cross-training, and development opportunities.
Ensure new hires receive structured onboarding and training.
Monitor attendance, timekeeping, and manage HR systems.
Manage annual leave and TOIL requests efficiently.
Maintain team engagement, morale, and performance standards.
Deliver team communications and provide regular feedback.
Build a strong, collaborative team culture across locations.
Address underperformance in a timely and constructive manner.
Manage employee relations, including disciplinary matters, in line with HR policies.
Administrative Duties / General
Provide cover for front desk and clinical roles when required.
Deliver daily updates on administrative priorities and completed tasks.
Support the administration team with day-to-day queries.
Maintain oversight of administrative activity and deadlines.
Follow document control processes when updating SOPs and procedures.
Other
Travel to other locations as required.
Attend management meetings and take minutes when necessary.
Attend relevant conferences and events.
Liaise with clinical and administrative teams.
Ensure health and safety standards are maintained in line with regulations.
Engage with senior stakeholders and escalate issues proactively.
Maintain high levels of patient satisfaction.
Ensure a clean and organised working environment.
Promote a culture of compliance, continuous improvement, and innovation.
Carry out additional duties as required.
What We’re Looking For Experience & Qualifications
5+ years’ experience managing a team in a busy clinical environment.
Degree in Healthcare or equivalent.
Experience or knowledge of ophthalmology, eye examinations, or scribing is essential.
Strong understanding of clinical operations and patient care.
Full clean driving licence.
Skills & Attributes
Strong leadership skills with the ability to manage clinic flow effectively.
Excellent organisational and time management skills.
Ability to manage multiple priorities and meet deadlines.
Strong influencing and decision-making ability.
Adaptable and comfortable working in a changing environment.
Proven ability to motivate and develop teams.
Ability to foster a culture of learning and continuous improvement.
Strong collaboration skills across multidisciplinary teams.
Analytical mindset with proactive problem-solving ability.
Strong interpersonal and relationship-building skills.
High level of professionalism, integrity, and confidentiality.
Positive, “can-do” attitude with strong initiative.
Sound judgement and ability to act in the best interest of the business.
If you are passionate about delivering operational excellence and enhancing patient experience, we would love to hear from you. For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134. If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit, we would love to hear from you. If, however, you do not hold a valid work permit, unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDRDRUM
Job Title: Senior Accountant Location: Waterford Salary: DOE
Osborne Recruitment are seeking a fully qualified Senior Accountant to join our client’s team in Waterford. This is a full-time, permanent role where you’ll be working closely with the Head of Finance and getting involved in the day-to-day running of the finance function. It’s a great opportunity for someone who already has a solid foundation but is keen to keep learning, take on more responsibility, and really grow in an industry role.
Responsibilities:
Monthly management accounts
Handling balance sheet reconciliations and keeping everything accurate and up to date
Maintenance of the fixed assets register and depreciation charges
Looking after stock accounting and related reporting
Sales accounting
Year-end and audit processes
Helping track and report on preformace calculation process
Dealing with day-to-day finance queries across the business
Working closely with the Head of Finance to improve processes and keep things running smoothly
Who you are:
A fully qualified accountant with around 3–4+ years PQE
Someone who has trained in practice and has at least some industry experience
Comfortable using Power BI (or similar tools)
A team player who can also work on their own initiative
Someone confident, curious, and keen to continue developing in their career
For more information, please apply through the link provided for the attention of Amy Sugrue or email amy.sugrue@osborne.ie
If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
We are a leading, patient-focused specialist eye care provider delivering high-quality clinical and surgical services across multiple locations. We are seeking a Training & Development Coordinator to lead the design, delivery, and continuous improvement of training programmes across our administrative functions. The Training & Development Coordinator will be responsible for equipping administrative teams with the skills, knowledge, and confidence required to deliver a consistent, professional, and efficient service across multiple sites. This role combines hands-on training delivery with operational oversight, performance support, and process improvement. You will work closely with the Administrative Operations Lead and senior stakeholders to promote standardisation, compliance, and continuous improvement.
Location: Waterford, County Waterford
Employment Type: Full-Time, Permanent
Salary: From €40,000 per annum (DOE)
Key Responsibilities Training & Development
Design and deliver structured onboarding and induction programmes for all new hires.
Take ownership of the full onboarding and probation process, including:
Setting clear expectations
Conducting regular feedback sessions
Managing performance concerns
Completing timely probation reviews
Provide oversight of all administration team members to ensure consistent performance and adherence to company standards.
Deliver ongoing coaching, mentoring, and performance support.
Identify training gaps and implement targeted development solutions.
Training materials
Standard Operating Procedures (SOPs)
Role-specific reference guides
Maintain accurate training records and competency tracking (e.g., Smartsheet).
Assess the effectiveness of training programmes and measure integration of new skills into daily workflows.
Promote standardisation and consistency across all administrative procedures.
Liaise with key stakeholders to proactively identify evolving training needs.
Operational Support
Support the Administrative Operations Lead in ensuring smooth departmental operations.
Review and improve administrative workflows to enhance efficiency and service delivery.
Monitor KPIs and performance metrics.
Ensure policies and procedures are understood and consistently applied.
Deputise for the Administrative Operations Lead when required.
Attend and contribute to management meetings; prepare minutes when necessary.
Foster a culture of accountability, teamwork, and continuous improvement.
Governance & Compliance
Ensure all administrative processes comply with organisational policies, GDPR, and best practice standards.
Maintain a professional, organised, and compliant working environment.
Perform additional duties as reasonably required.
What We’re Looking For Experience & Qualifications
Minimum 4 years’ experience in a similar training, coordination, or supervisory role – ideally within a growing healthcare or professional services setting.
Proven experience designing and delivering structured training programmes.
Experience supervising, mentoring, and developing staff.
Strong understanding of administrative systems, scheduling processes, and workflow coordination.
Strong experience leading a team in an administrative setting
Excellent proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
Experience with patient management systems (e.g., DGL, MediSight) advantageous but not essential.
Exceptional communication and interpersonal skills.
Ability to adapt training styles to different learning needs.
Strong analytical mindset with the ability to anticipate challenges.
Proactive, solutions-focused approach to performance management.
Skilled at motivating and developing teams to maximise performance.
High level of professionalism, integrity, and confidentiality.
Strong organisational skills with the ability to manage competing priorities.
A “can-do” attitude and commitment to doing what is right for the business.
Why Join Us?
Competitive salary from €40,000 per annum
Opportunity to shape and influence organisational training strategy
Work within a collaborative and supportive leadership team
Play a key role in developing high-performing administrative teams
Be part of a growing organisation focused on excellence and innovation
If you are passionate about developing people, improving processes, and driving operational excellence, we would love to hear from you. For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Job Title: Administrator Ophthalmic Technician Location: Waterford Employment Type: Full-time, Permanent Salary: €29,000 – €33,000 (depending on certification and progression)
The Role We are a leading, patient-focused specialist eye care provider delivering high-quality clinical and surgical services across multiple locations. We are seeking a motivated and professional Administrator Ophthalmic Technician to join our expanding team. As an Administrator Ophthalmic Technician, you will play a vital role in ensuring the smooth delivery of clinical and surgical services. You will support Consultants with diagnostic testing and patient care, while also managing scheduling, patient communications, and administrative processes. This role is ideal for someone who thrives in a busy setting, enjoys working directly with patients, and has strong organisational and technical skills.
Key Responsibilities Clinical Duties
Obtain complete ophthalmic histories and conduct preliminary examinations.
Perform pre-examination testing including:
Visual acuity (including pinhole)
Visual field testing
Pupillary dilation
Dry eye and other sub-specialty testing
Conduct specialised diagnostic testing such as:
Visual fields
Ophthalmic photography
Optical Coherence Tomography (OCT)
Optical biometry (various models)
Administer prescribed topical medications and treatments.
Educate patients on medication use and pre- and post-operative care.
Assist Consultants during examinations and procedures, including medical scribing.
Maintain clinical equipment and ensure examination rooms are opened and closed to required standards.
Monitor inventory levels and check expiry dates.
Adhere strictly to infection control, safety, and confidentiality protocols.
Administrative Duties
Manage busy clinical and surgical appointment schedules.
Coordinate efficient booking of consultations and surgeries.
Process insurance billing forms and invoices accurately.
Update and maintain the practice management system.
Accurately input patient data across multiple systems.
Handle high volumes of calls professionally and efficiently.
Produce high-quality written communication to patients and medical professionals.
Follow strict operational protocols to ensure exceptional patient care before and after consultations and surgeries.
What We’re Looking For Essential Requirements
Ability to multitask in a fast-paced, evolving environment.
Excellent time management and organisational skills.
Strong computer literacy and experience with data systems.
Confident and professional telephone manner.
Exceptional attention to detail.
Strong interpersonal and communication skills.
Ability to work independently and as part of a team.
Full driving licence (travel between clinic locations required).
Experience
2-3+ years’ experience in a busy administrative environment (desirable).
Experience with healthcare or clinical administrative systems (advantageous).
Personal Attributes
Professional, reliable, and discreet with sensitive information.
Patient-focused with outstanding customer service skills.
Flexible and adaptable with a proactive “can-do” attitude.
Strong initiative and willingness to take on varied responsibilities.
Training & Career Development We are committed to professional development and career progression.
Full support provided to achieve JCAHPO (Joint Commission on Allied Health Personnel in Ophthalmology) certification.
Clear pathway to Senior Ophthalmic Technician role.
Salary Progression
€29,000 starting salary
€31,000 upon successful completion of JCAHPO certification
€33,000 upon progression to Senior Ophthalmic Technician
Senior Role Requirements To qualify for the Senior title, the following are mandatory:
Successful completion of JCAHPO certification
Flexibility to travel to all clinic locations (Ireland and internationally, as required)
Willingness to train and mentor new/existing staff
Competent medical scribing to Consultant standard
Why Join Us?
Structured career progression
Supportive and collaborative clinical team
Opportunity to develop specialist ophthalmic skills
Exposure to advanced diagnostic technology
Meaningful patient interaction in a specialist healthcare setting
For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
Job Title: Medical Administrator Location: Waterford Salary: DOE
Position Summary Osborne Recruitment are currently seeking a Medical Administrator to join our client’s busy team. The Administrator ensures the efficient operation of clinical and surgical services while maintaining high standards of patient care. This role involves appointment scheduling, patient record management, billing support, and general administrative duties in a fast-paced healthcare environment.
Key Responsibilities
Coordinate and manage clinical and surgical appointment schedules.
Maintain accurate patient records and update the practice management system.
Process insurance forms, billing, and invoices for procedures.
Handle a high volume of calls professionally and efficiently.
Provide reception cover at clinic locations as needed.
Prepare clear correspondence for patients and medical professionals.
Adhere to established administrative and clinical procedures.
Experience & Requirements
Minimum of two years’ experience in a busy administrative or office environment.
Strong organisational skills, attention to detail, and ability to multitask.
Excellent telephone and communication skills.
Proficient with IT systems and data entry.
Ability to work independently and collaboratively within a team.
Flexible, adaptable, and willing to travel between clinics occasionaly.
Full, clean driving licence.
For more information, please apply through the link provided for the attention of Amy Sugrue or email amy.sugrue@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
