• Location: Waterford, Waterford
• Type: Permanent
• Job #48951

Clinic Floor Manager

We are a fast-paced private sub specialty healthcare clinic with multiple locations across Ireland. We are committed to delivering an excellent patient experience through efficient processes and high standards of care.
The Clinic Floor Manager (CFM) will be responsible for the day-to-day running of the clinic, ensuring performance targets are met and patient safety standards are maintained. Reporting to senior leadership, the CFM will oversee clinic flow, performance, and the effectiveness of administrative operations.
This role requires a highly organised individual with strong prioritisation skills and the ability to manage multiple tasks effectively.

• Location: Waterford City
• Employment Type: Full-Time, Permanent
• Salary: DOE

Key Responsibilities
Resourcing

• Create and manage clinic rotas aligned with clinical activity.
• Liaise with functional leads and other locations to coordinate support when required.
• Ensure adequate Technician cover during absences and annual leave.
• Plan, organise, and delegate work effectively and fairly.
• Support team members in line with organisational goals.

Performance

• Improve patient flow by identifying and resolving bottlenecks.
• Work with consultants to prioritise patients when required.
• Ensure clinical staff deliver high-quality care in line with protocols.
• Monitor clinic demand and align scheduling accordingly.
• Maintain flexibility to meet business needs.
• Oversee patient flow and room allocation to ensure efficiency.
• Collaborate with internal and external teams to support clinic operations.
• Develop and implement standardised clinical and administrative protocols.
• Manage stock control and ordering, ensuring cost efficiency (Kanban system).
• Regularly review and update processes and protocols.
• Maintain a clean, organised, and well-functioning clinic environment.

Practice

• Support the rollout of new technologies and services.
• Manage surgical and clinical scheduling queries.
• Monitor patient satisfaction and respond to feedback, complaints, and queries promptly.

Compliance

• Ensure compliance with JCI and Patient Safety Goals; report incidents as required.
• Ensure staff complete mandatory training and support training planning.
• Manage and respond to incidents and complaints effectively.
• Implement quality improvement initiatives.
• Support tracer activity and ongoing compliance monitoring.
• Track and ensure completion of training and education requirements.

People Management of Direct Reports

• Recruit, lead, and develop team members through coaching, mentoring, and performance management.
• Conduct probation reviews and performance evaluations.
• Provide training, cross-training, and development opportunities.
• Ensure new hires receive structured onboarding and training.
• Monitor attendance, timekeeping, and manage HR systems.
• Manage annual leave and TOIL requests efficiently.
• Maintain team engagement, morale, and performance standards.
• Deliver team communications and provide regular feedback.
• Build a strong, collaborative team culture across departments and locations.
• Address underperformance in a timely and constructive manner.
• Manage employee relations, including disciplinary matters, in line with HR policies.

Administrative Duties / General

• Provide cover for front desk and clinical roles when required.
• Deliver daily updates on completed administrative tasks and plan upcoming priorities.
• Support the administration team with daily queries.
• Maintain oversight of all administrative activity and deadlines.
• Follow document control processes when updating SOPs and procedures.

Other

• Travel to other locations as required.
• Attend management meetings and record minutes when necessary.
• Attend relevant conferences and events.
• Liaise with clinical and administrative teams.
• Ensure health and safety standards are maintained.
• Engage with senior stakeholders and escalate issues proactively.
• Maintain high levels of patient satisfaction.
• Ensure a clean and organised working environment.
• Promote a culture of compliance, continuous improvement, and innovation.
• Carry out additional duties as required.

What We’re Looking For
Experience & Qualifications

• 5+ years’ experience managing a team in a busy clinical environment.
• Degree in Healthcare or equivalent.
• Experience or knowledge of ophthalmology and scribing desirable.
• Strong understanding of clinical operations and patient care.
• Full clean driving licence.

Skills & Attributes

• Strong leadership skills with the ability to manage clinic flow effectively.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong influencing and decision-making ability.
• Adaptable and comfortable working in a changing environment.
• Proven ability to motivate and develop teams.
• Ability to foster a culture of learning and continuous improvement.
• Strong collaboration skills across multidisciplinary teams.
• Analytical mindset with proactive problem-solving ability.
• Strong interpersonal and relationship-building skills.
• High level of professionalism, integrity, and confidentiality.
• Positive, “can-do” attitude with strong initiative.
• Sound judgement and ability to act in the best interest of the business.

If you are passionate about delivering operational excellence and enhancing patient experience, we would love to hear from you.
For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134.
If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format.
If you are living in Ireland and hold a valid work permit, we would love to hear from you. If, however, you do not hold a valid work permit, unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

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