Location: Limerick (South / South-West base with nationwide remit)
Our client, a well-established and highly respected organisation operating across multiple industrial sectors, is seeking a Head of Key Accounts to lead the strategy, growth, and development of their most important B2B customer relationships across Ireland. This is a senior commercial role focused on maximising revenue, strengthening long-term partnerships, and ensuring exceptional customer outcomes across sectors including construction, engineering, automotive, government, and semi-state organisations. While the role has a nationwide remit, candidates should be based in the South / South-West region, as regular attendance at the Head Office in Limerick is required. The role reports directly to the Managing Director and works closely with Sales, Operations, Supply Chain, and senior leadership teams.
What’s on Offer:
Salary: €60,000 – €65,000 (depending on experience)
Company car
Competitive benefits package
Senior commercial leadership role with national responsibility
High level of autonomy and influence at leadership level
Opportunity to shape and grow strategic B2B relationships across key industry sectors
Key Responsibilities: Strategic Leadership
Develop and deliver a nationwide Key Account strategy aligned with overall business growth objectives.
Identify and capitalise on commercial opportunities within existing accounts, including product diversification and service expansion.
Provide strategic insight to senior leadership on market trends, customer needs, and competitive activity.
Client Relationship Management
Act as the senior point of contact for high-value B2B customers, building trusted, long-term partnerships.
Conduct regular nationwide client visits to understand customer operations, project pipelines, and technical requirements.
Lead contract negotiations, framework agreements, pricing strategies, and service-level commitments.
Act as an escalation point for complex customer needs, ensuring timely and effective resolution.
Business Growth & Performance
Develop detailed account plans and revenue forecasts using CRM systems and performance data.
Collaborate with Sales, Operations, and Supply Chain teams to ensure coordinated delivery of customer solutions.
Monitor account performance, identify risks or opportunities, and implement corrective actions where required.
Drive revenue growth through cross-selling and up-selling across the full product and service portfolio.
Industry & Sector Alignment
Maintain strong awareness of key industry sectors, including infrastructure, construction, engineering, and public-sector bodies.
Track upcoming projects, tenders, and regulatory changes influencing customer demand.
Team Leadership
Lead, coach, and develop the Key Account Management team, ensuring strong commercial capability and performance.
Set clear KPIs covering revenue growth, customer satisfaction, contract renewals, and strategic expansion.
Support continuous improvement through structured coaching, training, and development plans.
Candidate Profile:
Minimum 5 years’ experience in senior account management, commercial leadership, or B2B sales within relevant industries.
Degree in Business, Engineering, Construction Management, or a related discipline (advanced qualification an advantage).
Proven success managing national or enterprise-level accounts.
Strong understanding of Irish industrial markets, project lifecycles, and supply chains.
Demonstrated negotiation experience with large contracts and multi-year agreements.
Excellent communication, analytical, and stakeholder management skills.
High level of IT literacy, including CRM systems, Microsoft Office, and digital ordering platforms.
Full Irish driving license and willingness to travel nationwide.
For more information please apply through the link provided for the attention of Karen O'Brien, email karen.obrien@osborne.ie or call 086-1071917. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format
Our client, a well-established organisation with a strong nationwide footprint, is seeking an experienced Head of Shops to lead and develop their multi-site retail network. This is a senior leadership position with responsibility for driving commercial performance, operational excellence, and people development across multiple locations, while supporting the company’s evolving omnichannel strategy. The successful candidate will play a key role in shaping the customer experience and ensuring consistency across all customer touchpoints.
While the role has a nationwide remit, regular attendance at the company’s Head Office in Limerick is required. Candidates should be based in the South / South-West region and be flexible to travel nationwide. Reporting directly to the Managing Director, the Head of Shops will oversee store operations, leadership teams, and performance, ensuring each location operates efficiently and in line with business objectives.
Location: Limerick (South / South-West remit)
What’s on Offer:
Salary: €60,000 – €65,000 (depending on experience)
Company car
Competitive benefits package
Senior leadership role within a well-established, growing organisation
Opportunity to influence strategy, performance, and customer experience at a national level
Key Responsibilities: Leadership & Strategy
Lead and deliver the growth strategy for the shop network in alignment with overall business objectives.
Develop and execute annual plans and KPI targets across all locations.
Drive consistent operational standards and brand alignment across the network.
Operational & Financial Management
Oversee location strategy including property negotiations, lease management, store fit-outs, refurbishments, and new openings.
Take full accountability for sales performance, cost control, and operating results within agreed financial guidelines.
Conduct regular store visits with Area Managers to assess performance and identify improvement opportunities.
Analyse and optimise stock movement to improve availability and minimise waste.
People Management & Development
Lead, coach, and develop Area Managers and store teams, driving high performance and engagement.
Foster a positive, collaborative culture focused on accountability and continuous improvement.
Support talent development, succession planning, and retention across the network.
Planning & Projects
Plan and monitor qualitative and quantitative performance targets.
Ensure effective workforce planning and resource allocation.
Support strategic and operational projects through analysis, reporting, and feedback.
Participate in leadership meetings, contributing insights and best practice.
Candidate Profile:
Proven senior management experience within a multi-site retail, B2B, or commercial environment.
Strong understanding of omnichannel operations and integrated customer experience.
Demonstrated leadership capability with experience managing and developing large teams.
Strategic and analytical mindset with strong commercial awareness.
Full Irish driving licence and willingness to travel nationwide.
For more information please apply through the link provided for the attention of Karen O'Brien, email karen.obrien@osborne.ie or call 086-1071917. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format
From Head Office to the shop floor — and across every customer contact point — the organisation is committed to delivering an exceptional customer journey. As Head of Shops, you will play a pivotal leadership role in driving the success of a nationwide retail network while supporting the evolution of an integrated omnichannel strategy. You will inspire, coach, and empower store leadership teams to deliver operational excellence, embrace innovation, and consistently bring the brand experience to life across all channels. This is a senior leadership role with a nationwide remit, requiring regular attendance at Head Office in Limerick. Candidates should be based in the South or South-West of Ireland and be motivated by leading multi-site teams in a fast-paced, customer-focused environment.
Remuneration & Benefits:
Salary: €60,000 DOE
Commission structure
24 days annual leave
Pension contribution
Healthcare
Key Responsibilities: Leadership & Strategy
Lead and implement the growth strategy for the shop network, ensuring alignment with overall business objectives.
Develop and execute annual plans, targets, and KPIs for all stores within the network.
Support the delivery of company-wide strategy through consistent operational standards and brand alignment.
Operational & Financial Management
Oversee location strategy including property negotiations, lease agreements, shop fit-outs, refurbishments, new openings, and re-openings, ensuring delivery on time and within budget.
Take full accountability for sales performance, cost control, and operating results within agreed financial guidelines.
Conduct regular shop tours with Area Shop Sales Managers to review performance and identify improvement opportunities.
Analyse and optimise stock movement to improve availability and minimise waste.
People Management & Development
Lead and manage Area Shop Sales Managers and shop employees, providing coaching, performance management, and professional development.
Foster a positive, collaborative, and high-performance culture across the shop network.
Support the shop leadership team in attracting, developing, and retaining talent.
Planning & Projects
Plan, monitor, and report on qualitative and quantitative targets to meet regional and organisational goals.
Oversee workforce planning and staffing structures to ensure operational efficiency.
Support strategic and operational projects through analysis, reporting, and constructive feedback.
Prepare for and actively participate in Area Shop Sales Manager meetings, sharing insights and best practices.
Qualifications & Experience:
Proven management experience in a B2B, retail, or multi-site environment.
Strong understanding of omnichannel retail operations and customer experience integration.
Demonstrated leadership, communication, and people development capability.
Strategic and analytical mindset with the ability to convert insight into action.
Full Irish driving licence with flexibility to travel nationwide.
Key Competencies:
Strategic leadership
Operational excellence
Financial acumen
Omnichannel customer focus
People leadership and development
Project management
Analytical decision-making
Strong communication and influencing skills
Workforce and resource planning
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
The Head of Key Account Management will lead the strategy, growth, and development of the organisation’s most critical B2B client relationships across Ireland. Operating within the construction, engineering, and automotive sectors, this senior commercial role is responsible for maximising revenue, enhancing customer satisfaction, and building long-term partnerships with national and regional clients. This is a nationwide role requiring regular attendance at Head Office in Limerick. Candidates should be based in the South or South-West of the country and be ready for a new career challenge within a dynamic and fast-paced commercial environment. The role demands strong industry awareness, exceptional relationship management capability, and the ability to collaborate cross-functionally to deliver tailored technical and commercial solutions.
Remuneration & Benefits:
Salary: €60,000 – €65,000 DOE
Commission structure
Company car
24 days annual leave
Pension contribution
Healthcare
Key Responsibilities: Strategic Leadership
Develop and execute a nationwide Key Account strategy aligned with overall business growth objectives across multiple industry sectors.
Identify new commercial opportunities within existing accounts, including product diversification and service expansion.
Provide strategic insights to the leadership team on market trends, customer needs, and competitive activity in Ireland.
Act as the senior point of contact for high-value B2B clients, fostering trusted and long-term partnerships.
Conduct regular nationwide site visits to understand client operations, project pipelines, and technical requirements.
Lead contract negotiations, framework agreements, pricing strategies, and service-level commitments.
Act as an escalation point for complex customer requirements, ensuring timely and effective resolution.
Develop detailed account plans and revenue forecasts for all key accounts using CRM systems.
Collaborate closely with Sales, Supply Chain, and Operations teams to ensure seamless delivery of customer solutions.
Monitor account performance, identify risks, and implement corrective actions where required.
Drive growth through cross-selling and up-selling across the full product and service portfolio.
Maintain up-to-date knowledge of relevant industry sectors, including Government and semi-state bodies.
Lead, coach, and develop the Key Account Management team to ensure high performance and strong commercial capability.
Set and monitor KPIs relating to revenue growth, customer satisfaction, contract renewal, and strategic expansion.
Support ongoing professional development through structured coaching and training initiatives.
Qualifications & Experience:
Minimum 3 years’ experience in senior account management, commercial leadership, or B2B sales within relevant industries.
Bachelor’s degree in Business, Engineering, Construction Management, or a related discipline (postgraduate qualification advantageous).
Proven experience managing national or enterprise-level customer accounts.
Strong understanding of Irish industrial markets, project lifecycles, and supply chains.
Demonstrated success in negotiating large contracts and managing multi-year agreements.
Excellent communication, analytical, and interpersonal skills.
Full, clean driving licence with willingness to travel nationwide.
Key Competencies:
Strong commercial and strategic acumen
In-depth industry knowledge
Leadership and people development
Customer-focused approach
Advanced negotiation skills
Relationship building and stakeholder management
Data-driven decision-making
Problem-solving and solution design
High level of computer literacy, including CRM systems, Microsoft Office, and digital ordering platforms
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
