Clinic Coordinator- Portlaoise
Here at Osborne, we are hiring for a Clinic Coordinator for a Healthcare company, based in Portlaoise, Co. Laois. They pride themselves on delivering exceptional care and services to their patients. Their team is dedicated to providing the highest standards of professionalism and compassion in a welcoming and supportive environment.
- Salary: €30,000 + uncapped commission
- Job Type: Full-time, Permanent (Monday-Friday, 9am-5pm)
- Location: Portlaoise, Co. Laois (Fully On-Site)
Key Responsibilities:
Diary Management
- Manage and optimise the clinic diary to maximise appointment capacity and attendance.
- Book appointments using effective block scheduling techniques.
- Proactively manage inbound and outbound calls and leads to maintain a full diary.
- Follow up on referrals in line with company procedures and data protection requirements.
Front of House
- Meet and greet patients in a warm, courteous and professional manner.
- Handle telephone and email enquiries efficiently and empathetically.
- Use the Point of Sale (POS) system accurately to ensure all transactions and patient interactions are recorded correctly.
- Support the promotion of accessories and customer care plans by confidently explaining benefits to patients.
- Ensure adequate stock levels of retail items and follow company guidelines for stock management.
- Participate in local outreach and marketing activities to generate new opportunities for the clinic.
Patient Care
- Ensure the clinic is welcoming, clean, fully sanitised and compliant with infection control standards at all times.
- Promote wellness programmes and additional services where appropriate.
- Provide triage or out-of-hours support (once certified).
- Maintain professional communication channels with local healthcare partners and stakeholders.
- Ensure clinic equipment is well maintained and report any defects promptly.
Administration
- Maintain accurate and up-to-date patient records across company systems.
- Update appointment outcomes and follow-up tasks promptly.
- Complete weekly reporting accurately and on time.
- Manage stock ordering and general administrative duties.
- Process incoming and outgoing post in line with internal procedures.
- Participate in cross-functional training as required.
- Work in accordance with all Safety, Health & Welfare and Infection Control regulations.
- Undertake additional duties as reasonably required by management.
Skills & Experience:
- Proven experience delivering exceptional customer service.
- Strong written and verbal communication skills.
- Excellent telephone manner and confidence managing high call volumes.
- Previous office or secretarial experience is required.
- Excellent IT skills with strong proficiency in Microsoft Office.
- Strong organisational skills with attention to detail.
- Ability to multitask and prioritise effectively in a busy clinic setting.
- Professional, positive and proactive approach to work.
For more information, please apply through the link provided for the attention of Nicole Sinnott or email your cv to Nicole to nicole.sinnott@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
Please visit www.osborne.ie for more information on all of our roles
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