Osborne Recruitment is delighted to partner with our client, to secure a talented Director of Operations to oversee a regional group of retail locations and partner with Territory Managers to ensure each location delivers exceptional service, meets operational and financial targets, and adheres to all company policies. This role plays a key part in developing strong teams by ensuring Territory Managers and store employees are trained, supported, and prepared to step into future leadership opportunities.
Responsibilities:
Customer Experience & Store Standards
Ensure retail locations consistently provide high-quality customer service and build repeat business through strong customer relationships.
Address and document customer complaints professionally and promptly.
Visit retail locations regularly to confirm they comply with company standards and operational guidelines.
Guide Territory Managers in setting weekly and monthly performance goals based on results.
Design and execute strategies to strengthen regional performance, grow market share, and increase revenue.
Collaborate with Territory Managers to prepare annual budgets.
Review monthly financial reports for each location/region, identify budget and performance gaps, and implement corrective actions.
Ensure company audit requirements are met and responses are submitted accurately and on schedule.
Partner with corporate teams to resolve issues related to accounting, auditing, legal concerns, or customer service matters that require higher-level support.
Review and approve payroll.
Work with HR to ensure all teams follow proper procedures, guidelines, and employment practices.
Oversee staffing, onboarding, and ongoing training across the region.
Create and maintain career development plans for team members to support internal growth and succession planning.
Address employee concerns, document issues, or escalate them to the proper management level.
Set a strong example by demonstrating professionalism, integrity, and sound judgment.
Recommend potential new store locations and manage the opening process for new sites.
Support and promote local marketing and outreach efforts, including solicitations and mail campaigns.
Ensure all retail locations maintain a clean, organized, and welcoming environment for customers and employees.
Forecast and manage monthly revenue, account growth, and bad debt performance.
Qualifications:
At least six years of multi-unit leadership experience or proven success in regional management, ideally in retail, financial services, hospitality, or restaurant industries.
Strong written and verbal communication abilities.
Professional, energetic, and customer-focused demeanor.
Solid leadership, coaching, and team-building skills.
Experience in collections and proficiency with computer systems.
High level of honesty and integrity.
Valid driver’s license and reliable personal transportation.
Benefits:
Lucrative bonus structure
Medical, dental, and vision insurance
Pension and retirement benefits
Paid vacation
Ongoing training and development
Opportunities for advancement
If you are interested in learning more about this position, please apply through the link provided to the attention of Jennifer.lefebvre@osbornerecruitment.ca or reach out directly at 647.472.4032.
Seeking to progress your career in Finance/Accounting?
ATI Qualified or recently started with your ACCA/CIMA studies?
Experienced dealing with AP/AR (including payroll) responsibilities?
Based in South Dublin / North Wicklow?
Seeking a hands-on, part-time role?
A communicative, organised and personable junior accounts professional?
If you answered “YES!” to all of the above, this opportunity as an Accounts and Office Administrator could be the perfect fit for you. If successful, this role would see you join a superb independent financial advisory company on a full-time permanent basis, giving the opportunity to further add to your skillset as part of a close-knit, supportive team.
You will play a pivotal role in this team, supporting a variety of functions including general office administration, accounts, and senior management support. If you are seeking a role with a strong focus on finance and accounting blended with office administration responsibilities, then this could be the role for you!
Key features:
Permanent Part-Time role with a passionate and supportive team
€40,000 (pro-rata).
Parking onsite and convenient South Dublin location.
20 days annual leave.
Support in completing ATI, ACCA's or equivalent.
If you are interested in this role and come close to, match, or even exceed the characteristics listed above, apply now through the link provided for the attention of Tim Baker, submitting your CV in Word format where possible. For more information about this role or other roles we may have available for your skillset, contact Tim Baker on +353-1-525-2457 or tim.baker@osborne.ie. If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne Recruitment is an equal opportunity employer.
Store Director – Builders Providers/Hardware | Carlow
Osborne Executive Recruitment is proud to partner with a long-established, builders providers/ hardware business in Carlow, now entering an exciting phase of growth. We’re seeking a commercially astute Store Director to lead the business into its next chapter. This is a hands-on leadership role ideal for someone with strong experience in hardware, construction supplies, or similar sectors.
Key Responsibilities:
Lead strategy, operations, and business development
Drive sustainable growth while preserving core values
Oversee financial performance, team development, and compliance
Act as key liaison with ownership and stakeholders
What You’ll Bring:
Proven leadership in retail, B2B (hardware/construction)
Strong commercial and financial acumen
Track record in change management and operational excellence
Collaborative, people-first approach with entrepreneurial flair
All interested candidates should apply through the link provided for the attention of Elaine Scilley at Osborne Recruitment. Elaine.Scilley@osborne.ie or call Osborne Recruitment on 041 986 5058. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer
