• Location: Dublin , Dublin
• Type: Permanent
• Job #42433
• Salary: €27,000

Customer Success Manager

Are you a proactive, customer-focused professional looking for a rewarding role in a dynamic environment? Our client, a leading organisation in the fundraising sector, is seeking a Customer Success Manager to join their team. This is a fantastic opportunity to play a vital role in supporting and growing their fundraising initiatives while enjoying the flexibility of a fully remote position.

Location: Fully Remote – Would need to Travel to Dublin 
Salary: €36k DOE 
Hours: Monday – Friday, 9am – 5.30pm
Annual Leave: 20 days

Key Responsibilities:
1. Growing Fundraisers:

• Collaborate closely with fundraising organisations to help them attract and retain supporters.
• Develop and manage projects and initiatives to enhance fundraiser success.
• Provide expert guidance and support to fundraisers, offering promotional materials, templates, and strategic advice.
• Share actionable customer insights to drive improvements.
• Maintain and update fundraiser websites to ensure relevance and engagement.

2. Process Management:

• Oversee documentation, trackers, reports, data management, and customer communications.
• Manage customer queries and support, ensuring accuracy and efficiency.

3. Events and Promotions:

• Represent the organisation at exhibitions and conferences through promotional stands and engagement.

About You:

• To excel in this role, you’ll need to be a motivated team player with exceptional attention to detail and a customer-focused mindset. Key requirements include:
• Strong communication skills, both written and verbal, with the ability to present effectively.
• A proven track record of working independently and being results-driven.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• A creative problem-solver with a positive attitude and a flexible approach to work.
• Trustworthy, reliable, and hardworking with a keen eye for accuracy.
• Full Irish driving licence and access to your own transport.

Why Apply?

• Be part of a supportive and innovative organisation making a real impact.
• Enjoy the flexibility of working remotely.
• Develop your skills and grow your career in an exciting sector.

If you are an organised, detail-oriented individual with a passion for administration and a desire to work in a dynamic and fast-paced environment, we would love to hear from you!
For more information please apply through the link provided for the attention of Megan Murray  
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

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