Service Engineer
We are seeking a experienced Service Engineer to join our Clients team based in Shannon. In this role, you will play a key part in service operations, providing high-quality technical support to ensure customers receive reliable and responsive service.
For You:
- Monday – Friday
- Pension Contribution
- Bonus
Responsibilities:
- Diagnose, troubleshoot, and resolve mechanical seal/rotating equipment technical issues promptly and efficiently.
- Disassemble, inspect, and repair customer-returned products at the service centre, following best practices and QHSE standards.
- Manage the open order book to consistently meet customer delivery expectations in line with contractual agreements, ensuring spare parts are ordered and received in a timely manner to complete repairs.
- Provide on-site customer support including training, technical assistance, troubleshooting, seal installation/removal, and commissioning.
- Accurately document all mechanical seal/rotating equipment failure analyses and field service activities using specialist software, and produce customer reports.
- Work with local facility management and contractors to maintain all critical service equipment and tools; ensure they are serviced, calibrated, and tested for accuracy and reliability.
- Clearly and effectively communicate technical information to customers and internal stakeholders.
- Build and maintain strong working relationships with colleagues locally and internationally, as well as with customers and suppliers.
- Ensure full compliance with health, safety, and environmental policies across all service operations.
- Collaborate with and support the Sales team by providing regular feedback on customer needs throughout the service process, and escalate any technical issues or operational risks to management and Sales & Service teams.
Requirements:
- Technical experience in mechanical seals / rotating equipment.
- Education or qualification in mechanical engineering is a plus.
- Valid driver's license and willingness to travel to customer sites as required.
- Customer-focused mindset with the ability to remain calm and professional in stressful situations.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Knowledge of safety compliance and environmental regulations.
- Strong proficiency with MS Office Suite.
For more information, please apply through the link provided for the attention of Barry Forde or email barry.forde@osborne.ie
If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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