ICT Systems Coordinator – Permanent – Mental Health Commission
Osborne are delighted to be partnering with the Mental Health Commission in the recruitment of a ICT Systems Coordinator on a full-time, permanent basis. For details of this position and information on how to apply please see details below:
How to apply:
To apply for this role candidates must submit the relevant, signed and completed application form to mhc@osborne.ie
You can find the information booklet and application form at https://osborne.ie/mhc-employment-opportunities/
**CV’s will not be accepted as an application**
The Organisation:
The MHC is an independent statutory body established in April 2002 under the provisions of the Mental Health Acts 2001-2018 (“the 2001 Act”). The principal functions of the MHC, as specified in the 2001 Act, are to promote, encourage and foster the establishment and maintenance of high standards and good practices in the delivery of mental health services and to take all reasonable steps to protect the interests of persons detained in approved centres. The MHC is also empowered to undertake such activities, as it deems appropriate to foster and promote these standards and practices.
The Assisted Decision Making (Capacity) Act 2015 (“the 2015 Act”) provides for the establishment of the Decision Support Service (“the DSS”) within the MHC to support decision-making by and for adults with capacity difficulties and to regulate individuals who are providing support to people with capacity difficulties. The 2015 Act reforms Ireland’s capacity legislation which has been in place since the 19th century. It establishes a modern statutory framework to support decision-making by adults who have difficulty in making decisions without help.
Please note that all reference to the Mental Health Commission include the Decision Support Service.
The successful candidate will support the operation and delivery of the DSS ICT system comprising of an Online Portal, Case Management System and Telephone System. This ICT system is the core platform for supporting the DSS functions under the Assisted Decision-Making (Capacity) Act 2015.
The ICT Systems Coordinator is the primary point of contact for business users on the features of the system, including issues arising, and ongoing system enhancements. This will include acting as a primary liaison point between the management and operational staff within the DSS and the ICT solution providers to ensure that the systems are configured to support the efficient delivery of DSS services.
Key Responsibilities:
- Under the overall direction of the Head of ICT, the ICT Systems Coordinator’s key duties and responsibilities include:
- Triage issues within Decision Support Service business applications, resolving minor issues on site and escalating to 3rd parties where needed
- Work with 3rd party Service Desk and Infrastructure teams to address and resolve problem tickets
- Escalate defects to higher-level support as required
- Manage security, users and teams within Azure active directory, Dynamics 365 and Avaya including scheduled auditing, license management and user requests
- Liaise with 3rd party suppliers in relation to any necessary security testing ensuring that all outcomes are prioritised, tracked and resolved
- Identify and leverage new and emerging technologies that would support both the business and members of public who engage with the Decision Support Service
- Provide technical oversight to the CMS system steering group
- Coordinate user acceptance testing for any new functionality across different divisions
- Contributing and managing the development, adoption and promotion of ICT policies, procedures, and standards
- Track the Microsoft upgrade plan and work with 3rd party to implement system upgrades.
- Monitor Case Management System D365 performance metrics
- ICT Incident Response Handling
- Liaise with relevant stakeholders on disaster recovery plan
- Undertake such other duties as directed by the Head of ICT
Essential Requirements:
The candidate must possess, by the closing date, the following:
- Level 7 degree or higher in Computer Science or related area or relevant industry qualifications
- 2+ years’ experience in a system administration or service desk role
- Experience of Azure and Microsoft 365/Dynamics 365 or similar enterprise packages
- The requisite competencies to carry out the role as outlined
Please find the information booklet pertaining to the position and a link to the relevant application form at https://osborne.ie/mhc-employment-opportunities/
All interested parties must complete the relevant application form and submit to mhc@osborne.ie. Only candidates who complete the application forms will be considered within the remit of this competition.
Closing Dates
ICT Systems Coordinator Deadline for application: Please note latest receipt for applications is strictly Monday 23 September 2024 at 5pm. Incomplete applications, postal applications or CV’s will not be accepted. Any applications received after the closing date and time will not be considered.
An acknowledgement email will be issued for all applications received. If you do not receive acknowledgement of your application within two working days of submission, please contact Osborne Recruitment at mhc@osborne.ie to ensure your application has been received.
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