Technical Support Specialist (Part-Time)

Our client, a busy and growing client services company based in County Louth, is currently seeking an experienced and technically minded Part-Time Technical Support Specialist to join their team.

This role would suit someone with previous experience in technical support, systems administration, troubleshooting and customer/client support, who enjoys investigating issues, resolving problems and providing a high level of technical assistance in a busy working environment.

Key Responsibilities:

• Provide day-to-day technical support to clients and internal users by phone, email and other support channels.
• Troubleshoot and resolve technical issues, escalating more complex problems where required.
• Investigate issues methodically and identify appropriate solutions.
• Manage and monitor support requests, ensuring issues are followed through to resolution.
• Assist with user access, system setup, configuration and general IT support.
• Maintain accurate records of technical issues, solutions and system changes.
• Liaise with external IT providers and technical partners when required.
• Provide guidance and basic training to users on systems and processes.
• Assist with system testing, updates and troubleshooting.
• Maintain a high level of client service while managing multiple technical queries.

Requirements:

• Previous experience in a technical support, IT support, helpdesk or systems-focused role is essential.
• Strong troubleshooting and problem-solving skills.
• Good understanding of business software, systems and Microsoft Office.
• Experience supporting users with technical queries by phone, email or in person.
• Strong attention to detail and a structured approach to problem solving.
• Excellent communication and customer service skills.
• Ability to work independently, prioritise workloads and manage multiple support requests.
• Experience with accounting, CRM, ERP or other business management systems would be advantageous.
• Relevant technical qualifications or certifications would be beneficial but are not essential where strong practical experience is demonstrated.

The Ideal Candidate

The successful candidate will be technically minded, solutions-focused and confident dealing directly with users and clients. They will have a genuine interest in technology and troubleshooting, with the ability to understand a problem, investigate the cause and see it through to resolution.

If you would like to hear more regarding this position, please apply through the link provided for the attention of Debbie Sweeney or call Debbie on 041 9865058. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
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For more information, please apply through the link provided for the attention of Debbie Sweeney or call Osborne Recruitment on 041 986 5058 or email at debbie.sweeney@osborne.ie

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

#INDOSB1
#INDDSWEENEY