Sales and Customer Service Administrator
A leading organisation is seeking an experienced Sales and Customer Service Administrator to join their team based in Sandyford. This role would suit a results-oriented and customer-focused individual who enjoys working in a busy, fast-paced environment and has a strong interest in sales and customer service.
Benefits
Responsibilities
- Handle and manage all inbound customer enquiries from both new and existing customers.
- Deliver a high standard of customer service and ensure customer queries are resolved efficiently.
- Work as part of the Sales and Customer Service team, following company best practices and procedures.
- Identify sales, upselling and cross-selling opportunities based on customer requirements.
- Work towards agreed sales and customer service targets and KPIs.
- Process customer orders accurately and efficiently in line with agreed SLA requirements.
- Maintain a strong knowledge of the company’s products and services and ensure the wider Customer Service team remains fully up to date.
- Issue and process invoices, credits and relevant reports accurately.
- Develop, implement and maintain effective processes across the Customer Service function.
- Handle and resolve customer complaints professionally, ensuring appropriate follow-up.
- Ensure customer and sales information is accurately recorded and maintained.
- Manage and maintain all relevant GDPR activities, ensuring customer information is handled in accordance with company policies and data protection requirements.
- Work collaboratively with internal teams to ensure customers receive a seamless and professional service.
What We’re Looking For
- Previous experience in customer service, sales administration, contact centre or account management.
- Strong customer service and communication skills.
- Comfortable working towards targets and KPIs.
- Confident identifying sales and upselling opportunities.
- Excellent attention to detail and strong organisational skills.
- Ability to manage multiple enquiries and priorities in a fast-paced environment.
- Strong IT and systems skills with the ability to learn new software quickly.
- Professional and confident telephone manner.
- Ability to handle customer complaints and challenging situations calmly and professionally.
- A proactive, results-driven approach with a strong focus on delivering an excellent customer experience.
For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on 01 525 2457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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