Job Description

Microsoft Dynamics Support Analyst & IT Support

Location: Dublin 6 (Fully Onsite)
Salary: €38K +

Here at Osborne, we are looking for a hands-on IT professional who enjoys variety, problem-solving, and working closely with people. We’re partnering with a busy, member-focused organisation in Dublin 6 that’s looking for an IT Project Support Administrator to play a key role in both IT support and ongoing digital transformation projects. This is a fantastic opportunity for someone who thrives in a fast-paced, collaborative environment, enjoys supporting users day-to-day, and wants to get involved in Microsoft Dynamics and wider IT project delivery. You’ll be at the heart of the organisation’s IT function—supporting members and staff, while also contributing to important systems and project work.

Key Responsibilities:

Manage and maintain the membership database and online portal
Support and help drive the implementation and optimisation of Microsoft Dynamics
Provide first-line IT support, troubleshooting hardware, software, and user issues
Administer and support the travel and expense system
Track and manage Microsoft 365, Dynamics 365, and Power Platform licensing
Maintain accurate records of licence usage and allocation
Act as a go-to support contact, ensuring a positive user experience for all members

Experience Required:

Minimum 3 years’ experience in a similar IT support / systems role
Strong experience working with Microsoft Dynamics
Experience supporting cloud-based telephone systems
A proactive, hands-on approach with excellent communication skills

Desirable Experience:

Exposure to project management or project support
Understanding of Microsoft ecosystems and continuous improvement cycles
Knowledge of Microsoft licensing, particularly Dynamics 365 modules (e.g. Customer Insights)
Full clean driving licence with access to a vehicle

For more information, please apply through the link provided for the attention of Mia Craddock or email mia.craddock@osborne.ie
If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

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