IT Systems Engineer

Salary: €35,000 – €45,000 /Yr – Fully Onsite role

Are you an IT professional looking to take the next step in your career and gain broader exposure across IT operations, business systems, Microsoft 365, cybersecurity and technology projects?

We are currently looking for an IT Operations & Systems Coordinator to support the day-to-day operation and continued development of a growing technology environment.

This is a varied role that goes beyond traditional IT support. You’ll work closely with the Head of Technology, internal teams and external technology partners, helping to coordinate IT operations, systems administration, user support, reporting, compliance and technology projects.

It’s an excellent opportunity for someone with 2–4 years’ IT experience who wants to develop their career across multiple areas of technology.

Key Responsibilities

IT Operations & User Support

• Act as a key point of contact for day-to-day IT queries and requests.
• Support the internal IT service desk and follow up outstanding issues.
• Coordinate user onboarding, leavers and access changes.
• Assist with laptop, device and peripheral deployment.
• Maintain accurate IT asset and equipment records.
• Coordinate hardware replacements and device lifecycle activities.
• Identify recurring IT issues and opportunities for improvement.

Business Systems Support

Provide operational support across core business applications, including SAP Business One, Microsoft 365, Service Platforms, ERP, inventory, warehouse and reporting systems.

Responsibilities include:

• User administration and access management.
• Basic troubleshooting and issue investigation.
• Liaising with vendors and external support partners.
• Coordinating system changes and user requests.
• Supporting testing and User Acceptance Testing (UAT).
• Maintaining system documentation and user guides.
• Supporting data quality and data cleansing activities.

You won’t be expected to be a specialist SAP developer or infrastructure engineer. Instead, you’ll need to understand issues, gather the right information and coordinate them through to resolution.

Microsoft 365 Administration

Assist with the administration and governance of:

• Microsoft 365
• Teams
• SharePoint
• OneDrive
• Exchange Online
• Microsoft Intune
• User and licence management
• Security and access controls

Cybersecurity & Compliance

• Support ongoing cybersecurity and compliance activities, including:
• Cyber Essentials / Cyber Essentials Plus
• Security policies and controls
• Vulnerability and remediation tracking
• Patch compliance
• Access reviews
• Asset and software compliance
• Security documentation and evidence gathering
• Supplier security reviews
• Audit preparation

Supplier & Licence Management

• Maintain IT supplier and contract records.
• Assist with software licence management and renewals.
• Liaise with third-party IT providers and software vendors.
• Track outstanding supplier actions.
• Support technology procurement and cost reviews.
• Assist with licence optimisation.

Reporting & Data

• Assist with operational IT reporting and dashboards.
• Support Power BI and data reporting activities.
• Gather and cleanse information from business systems.
• Support departments with basic reporting requirements.
• Maintain technology asset, licence, supplier and system registers.

Technology Projects

Support the delivery of technology and digital transformation projects, including:

• Project coordination.
• Gathering user requirements.
• Organising meetings and workshops.
• Tracking project actions and deliverables.
• User Acceptance Testing.
• Data preparation and system configuration.
• User documentation and training support.
• Go-live support.
• Liaising between users, suppliers and developers.

Projects may include ERP improvements, business system implementations, cybersecurity initiatives, reporting projects, workflow automation and internal application development.

What We’re Looking For

We’re looking for someone with approximately 2–4 years’ experience in IT support, IT operations, systems administration or business systems.

You don’t need experience across every technology listed. What’s more important is a strong general IT foundation, good organisational skills and the ability to learn.

Essential Experience

• Good understanding of business IT systems.
• Experience supporting Microsoft Windows environments.
• Working knowledge of Microsoft 365.
• Experience supporting users and resolving IT issues.
• Strong organisational and follow-up skills.
• Experience working with external suppliers or IT support providers.
• Strong written and verbal communication skills.
• Ability to document technical information clearly.
• Ability to manage multiple priorities.
• Strong attention to detail.
• Willingness to learn new technologies and systems.

Desirable Experience

Experience with any of the following would be an advantage:

• Microsoft 365 administration
• Microsoft Intune
• Microsoft Entra ID / Azure AD
• SharePoint
• Power BI
• SAP Business One or another ERP system
• IT service desk platforms
• Cybersecurity / Cyber Essentials
• IT asset management
• Business systems administration
• Software implementation projects
• SQL / basic database knowledge
• Power Platform / process automation
• User Acceptance Testing

The Ideal Candidate

We’re looking for someone who is:

• Practical and hands-on.
• Highly organised and detail-oriented.
• Comfortable taking ownership of tasks.
• Naturally curious about how technology and business processes work.
• Confident communicating with both technical and non-technical users.
• Comfortable following up on actions and seeing issues through to completion.
• Able to work independently while knowing when to escalate.
• Keen to develop beyond traditional IT support.

Why Consider This Role?

This is a great opportunity for an IT professional who wants breadth rather than a narrow IT support role.

You’ll gain exposure across Microsoft 365, ERP, business applications, cybersecurity, compliance, reporting, digital transformation and technology projects, while working closely with senior technology stakeholders.

Salary: €35,000 – €45,000

If you’re looking to broaden your technical and business systems experience and take the next step in your IT career, we’d love to hear from you.

To be considered for this position apply today or call Vishnu Singh on 01 5252457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

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