Technical Support Specialist

Introduction

An established and growing technology solutions provider within the healthcare sector is seeking a Technical Support Specialist to join its customer support team. This role is ideal for someone with strong troubleshooting skills who enjoys helping customers, resolving technical issues, and working with both hardware and software systems in a fast-paced environment.

You will act as the first point of contact for customers, providing remote technical support and ensuring issues are resolved efficiently while delivering an excellent customer experience.

This organisation is committed to delivering exceptional customer service, technical excellence, and continuous improvement. Teamwork, accountability, and a proactive approach to problem-solving are highly valued, creating a supportive environment where employees can develop their skills and grow their careers.

Salary & Benefits

• Salary: €34,000 – €36,000 DOE
• 20 Days Annual Leave
• On-site Parking
• Ongoing Training & Development
• Supportive Team Environment
• Opportunity to work with specialist healthcare technology solutions

Duties / Responsibilities

• Provide first-line technical support to customers via phone, email, and remote access tools.
• Diagnose and troubleshoot hardware, software, and connectivity issues across a range of specialist systems.
• Escalate complex issues to senior support teams or third-party suppliers where required.
• Log, manage, and update support cases within the CRM system, ensuring accurate documentation throughout the lifecycle of each ticket.
• Create and issue customer quotations and maintain associated records.
• Support software installations, upgrades, and configurations remotely.
• Install and configure software applications on customer workstations and ensure system connectivity within client environments.
• Coordinate warranty claims and replacement parts with suppliers and internal teams.
• Provide remote guidance to customers for equipment repairs, part replacements, and system troubleshooting.
• Liaise with sales, service, and supplier teams to ensure customer requests are handled effectively.
• Deliver preventative support advice and documentation to minimise recurring technical issues.
• Maintain high levels of customer satisfaction through professional and timely communication.

Key Requirements

• Previous experience in a Technical Support, Helpdesk, IT Support, or Service Desk role.
• Strong troubleshooting and diagnostic skills across hardware and software environments.
• Experience supporting Windows-based PCs, workstations, and network-connected systems.
• Excellent communication skills with the ability to explain technical issues to non-technical users.
• Experience working with CRM or ticket management systems.
• Ability to manage multiple support cases and priorities simultaneously.
• Customer-focused mindset with a professional and solutions-driven approach.

Desired Skills

• Experience supporting healthcare, dental, medical, or specialist technology environments.
• Knowledge of remote software deployment and installation processes.
• Familiarity with workstation setup, system configuration, and database connectivity.
• Experience working with third-party vendors and external suppliers.
• Strong organisational skills and attention to detail.
• Ability to work independently while contributing effectively within a team environment.

To be considered for this position apply today or call Vishnu Singh on 01 5252457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.

If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

Osborne are proud to be an Equal Opportunity Employer

#INDOSB1

#INDSINGH