We are looking for a Duty Manager to oversee daily hotel operations, ensuring smooth service delivery, strong guest experience, and effective coordination across departments.

This role requires a hands-on operator who can manage high-pressure environments while maintaining strong standards of service, safety, and efficiency.

Weekend and evening work is required; however, with strong training and operational standards in place, consistent service delivery is expected across all shifts.

Location: Dungarvan, Co.Waterford
Employment Type: Full-Time, Permanent
Salary: €35,000 (Negotiable, DOE)
Hours: 42.5 – 45 per week

Key Responsibilities

• Oversee day-to-day hotel operations in a high-volume, fast-paced environment.
• Ensure smooth service delivery across food, beverage, and guest services.
• Manage operations during peak periods serving up to 800–1,000 guests.
• Supervise and support a team of approximately 80 staff across departments.
• Ensure weekend and seasonal coverage is effectively managed.
• Deliver strong guest experience standards and resolve issues efficiently.
• Conduct shift briefings and ensure clear communication across teams.
• Work closely with senior management and operations teams on coordination and scheduling.
• Support training and development to maintain service consistency.
• Ensure compliance with health, safety, and operational standards.

What We’re Looking For
Experience & Qualifications

• Minimum 2+ years’ experience in a Duty Manager role.
• Experience in a high-volume 4-star or similar hospitality environment.
• Strong understanding of hotel or multi-outlet operations.
• Proven ability to supervise teams in a guest-facing environment.
• Skills & Attributes
• Strong operational leadership and problem-solving skills.
• Ability to work effectively under pressure.
• Strong communication and team coordination ability.
• High standards of guest service and professionalism.
• Flexible, hands-on approach to operations.

For more information, please apply through the link provided for the attention of Róisín Drummy or call 051 364134
If you are interested in finding out more about the above role and would like to be considered for other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.
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