Customer Success Administrator

At Osborne we are currently recruiting for a Customer Success Administrator to join a leading and innovative organisation within the nutrition sector based in their Supply Chain Team. 

This opportunity offers the best of both worlds as you will be working for a small and niche organisation whilst backed by a global leader in this field.

As a Customer Success Administration within Supply Chain you will be joining a growing, agile, and entrepreneurial team focused on supporting both existing accounts and identifying and developing new business opportunities which will deliver profitable, sustainable growth in line with the business strategy. 

For You – Executive Assistant

• €33-37k
• Permanent role
• Location – Dublin 24
• Pension
• 21 days annual leave, progresses to 22 days
• Parking on site
• Opportunity to positively affect growth in a world leading organisation
• Hours are 9.00am to 6.00pm, finish 5.00pm on Fridays

Responsibilities as the Executive Assistant

• Manage existing accounts ensuring orders, samples, stock, and deliveries are being efficiently processed.
• Ensure excellent customer relationships at all times, manage and/ or escalate issues immediately.
• Identify and generate business opportunities, within the allocated customer base.
• Capture competitor and market intelligence.
• To stay update on market performance, insights, and trends.
• Working closely with the Commercial, Imports and Warehouse teams to ensure excellent customer service.
• Build and maintain strong relationships with existing and prospective customers leveraging account relationships to ensure a superior customer experience throughout the customer lifecycle. 

·         Communicating and coordinating with Logistic partners to improve sales delivery service

·         Communicating with Warehousing to ensure timely pick ups and despatch of orders and informing the same to the customers

·         Maintaining up to date records in Sales Orders and Sales Delivery and provide ongoing feedback on opportunities for efficiencies.

• Liaise with the Technical and Quality team on any customer issues and manage responses.

Requirements:

• As this is a technical sales role a degree in Business, Food Science, or Nutrition is desirable.
• Strong interpersonal and presentation skills.
• Willingness to influence and negotiate with others.
• Relationship-building and customer-focused mindset.
• Results-oriented and a team player.
• Ability to handle pressure and meet deadlines, excellent time management.
• Strong customer focus with a commitment to providing excellent customer service and delivering a positive customer experience.

To be considered for this position apply today or call Emma on 041 9865058

If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

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