Service Administrator

Location: Onsite Naas, Co. Kildare.
Experience: Minimum 1 years relevant experience (preferably in the motor industry).
Permanent | Full-time.
Due to location – own transport would be required.

Do you have experience working in the motor industry and are highly skilled in customer service? Our office has a great opportunity for you.
We are currently recruiting for a customer service administrator for a vehicle leasing company in the light goods and car sector, to be the first point of contact between clients and the service team.

This is a key role within the service team, with responsibility for managing maintenance bookings, scheduling and monitoring logistics nationwide, planning vehicle preparation, and coordinating between client booking requests and business operations. As a customer service administrator, you will be responsible for engaging and communicating with both general public and corporate clients, ensuring accurate and thorough documentation of service requests.

Company Culture & Values:

Developed in 1968, they are one of Ireland’s leading premier vehicle leasing companies in the light goods and car sector, dealing with a diverse range of customers, from single day motor hires by the general public, to leading organisations with multi-year fleet leases.

The ideal candidate will have experience working in a similar industry with a good mechanical understanding, a strong background in customer service, able to effectively maintain strong team relations, and ensure accurate administrative and communication skills. They will have a strong work ethic and be ambitious to succeed not only in their role, but the organisations as whole. Full on-the-job training will also be provided, with opportunities to progress within the company.

Salary, Hours & Benefits:

• €35,000
• Monday to Thursday 8:30am – 5:30pm, Friday 8:30am – 5pm
• Training provided
• Parking on-site
• Strong team working environment
• Benefits package available with details disclosed on request

Duties / Responsibilities:

• Manage maintenance bookings via phone, or on-line, and administer the process thoroughly, ensuring accurate documentation
• Schedule and monitor logistics nationwide
• Ensure vehicle preparation is planned in a timely fashion
• Administer updates accordingly, and ensure strict timelines are adhered to
• Run daily/weekly/monthly reports as required

Key Requirements:

• 1+ years similar experience preferred within motor industry
• Strong customer service skills, proactively engaging with customers to effectively enquire about and document service details
• Excellent communication skills – both written and verbal (Fluent English is essential)
• Very strong attention to detail and conscientious approach to work, with problem solving and organisational skills
• “Can do” attitude, and a strong ability to multi-task in a busy working environment on your own, or part of a team
• Competent computer and telephone skills essential
• Excellent presentation

For more information please apply through the link provided for the attention of Colette Keon or call Colette on 045 579066
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne is an Equal Opportunities Employer

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