Job Description

Location: Dublin, Dublin
Type: Permanent
Job #49518

Customer Care Executive

Location: Sandyford, Dublin 18
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 9:00am – 6:00pm
Salary: €30,000 – €32,000 DOE + Quarterly Bonus

A growing and fast-paced financial services organisation based in South Dublin is currently seeking a Customer Care Executive to join their expanding customer support team. This is an excellent opportunity for someone with previous contact centre or customer service experience who enjoys working in a customer-focused environment and is motivated by delivering an excellent service experience.
The successful candidate will handle customer interactions across phone, email and online channels while ensuring a high level of accuracy, professionalism and compliance at all times.

Key Responsibilities

Deliver a high standard of customer service across all customer interactions
Handle inbound and outbound customer queries efficiently and professionally
Process customer requests and transactions accurately in line with company procedures
Maintain excellent attention to detail when updating systems and customer records
Work towards individual and team KPI targets and quality standards
Escalate complex issues to management where necessary
Ensure compliance with all regulatory and internal procedures
Participate in ongoing training and development programmes
Support a positive and collaborative team environment

Requirements

Minimum 1 year’s customer service experience within a fast-paced contact centre environment/ Retail sales experience
Strong communication and interpersonal skills
Excellent telephone manner and customer-focused approach
Good PC and administration skills, including Microsoft Office
Ability to multitask and work efficiently under pressure
Highly organised with strong attention to detail
Self-motivated with a positive and proactive attitude
Experience within insurance or financial services is advantageous but not essential

For You

Pension contribution
Healthcare benefits
Mobile phone plan

For more information, please apply through the link provided for the attention of Tracey Kinsella or call Osborne Recruitment on 01 485 3060.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.

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Job Summary

Dublin
Permanent
18th May 2026
-
Ref ID: #49518

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