• Location: Cork, Cork
• Type: Permanent
• Job #48975

We are seeking a highly organised and proactive Service Administrator to join our clients team.

In this role, you will act as the central hub of their service department, ensuring the seamless coordination of all service-related activities.

You will play a key part in supporting engineers, liaising with customers, and maintaining efficient service operations.

For you:

• Competitive salary
• Monday – Friday
• Opportunity to work in a dynamic and growing company
• On Site Parking

Responsibilities:

• Scheduling service calls for engineers, ensuring efficient allocation of resources.
• Compiling and presenting maintenance reports for customers.
• Liaising with customers to understand their needs and concerns.
• Processing service reports, quotes, and invoices.
• Processing any warranty claims with the accounts department.
• Maintaining accurate service records and equipment history.
• Co-ordinating with the spare parts dept with incoming orders of inventory for customers.
• Providing excellent customer service by phone and email.
• Contributing to the overall efficiency and effectiveness of the service department.

Requirements:

• Ideally a minimum of 2 years experience in service co-ordinator or customer service role.
• Excellent organisational and communication skills.
• The ability to work independently and as part of a team.
• A strong understanding of customer service principles.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP Systems.
• A positive and can-do attitude.

For more information, please apply through the link provided for the attention of Barry Forde or email barry.forde@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

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