Job Title: Service Technician
Location: Dublin
Salary: DOE
Role Overview
An experienced Field Service Technician is required to deliver best-in-class service and support to a diverse customer base across Ireland. This role is primarily field-based and involves the installation, servicing, and repair of commercial warewashing equipment.
You will operate independently while being supported by a Regional Operations Manager and a central scheduling team. The role includes the use of a company van, fuel card, laptop, and mobile phone, with core working hours of 40 hours per week (door-to-door).
This is a customer-facing position within a fast-paced and demanding environment, supporting a wide range of clients including restaurants, hotels, healthcare facilities, educational institutions, and corporate offices. High standards of service delivery and customer engagement are essential to support ongoing business growth and customer retention.
Key Responsibilities
• Install, service, and repair commercial warewashing equipment (e.g. under-counter, pass-through, and rack conveyor dishwashers)
• Carry out on-site diagnostics, fault finding, and maintenance activities
• Identify technical issues and implement effective, timely solutions
• Complete accurate and detailed service reports in a timely manner
• Follow company procedures, protocols, and health & safety standards
• Collaborate with internal technical teams and share knowledge across the organisation
• Assess customer needs and provide appropriate recommendations and guidance
• Support customers in the effective use and maintenance of equipment
Performance Measures
• Response times
• First-time fix rates
• Customer satisfaction
• Productivity levels
• Stock management
• Average order values
• Team collaboration and contribution
Skills & Experience Required
• Proven experience in a field service technician role
• Strong electrical competency (including single and three-phase systems)
• Excellent fault-finding and problem-solving skills
• Ability to test, repair, and maintain technical equipment
• Strong organisational and time management skills
• Proficiency in using mobile tools, systems, and reporting applications
• Excellent written and verbal communication skills
• Experience within the warewashing or catering equipment industry is highly desirable
Personal Attributes
• Ability to manage workload and prioritise tasks under pressure
• Adaptable and responsive in a dynamic working environment
• Self-motivated with a proactive and positive approach
• Strong customer focus with the ability to build relationships
• Reliable, accountable, and detail-oriented
• Committed to health & safety standards and compliance
• Willingness to undertake ongoing training and development
Hours & Benefits
• 40 hours per week, Monday to Friday
• Competitive salary with overtime opportunities
• Company van (including reasonable private use) and fuel card
• Laptop and mobile phone provided
• Comprehensive training and development programme
• 33 days annual leave (including public holidays), increasing with service
• Pension and life assurance
For more information, please apply through the link provided for the attention of Daniel Kirwan or email daniel.kirwan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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