• Location: Clane, Kildare
• Type: Permanent
• Job #48593

IT Field Engineer

Our client is looking for a skilled and customer-focused IT Field Engineer to join our clients growing technical services team. This role involves travelling to client sites to install, maintain, troubleshoot, and support IT infrastructure and end-user systems. The company is based in North Kildare, and the clients are based throughout Leinster. A full clean driver’s licence is a must and own car is needed. This position is remote based with daily travel to client sites. We are looking for an experienced IT professional with a passion for IT solutions and a natural investigative nature as you will be troubleshooting many IT issues. You will enjoy dealing with customers and have the ability to stay calm under pressure on site when dealing with challenging situations.

You will act as a key technical representative of the company, delivering high-quality onsite support and ensuring minimal downtime for our clients.

Key Responsibilities:

• Provide remote & on-site support to our customer base
• Develop and build positive and professional relationships with our customer.
• Liaise with other engineer’s/technicians and customers
• Diagnose/troubleshoot software, hardware, and network issues at customer sites.
• Install/Configure servers, computer equipment peripherals
• Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
• Communicate daily with the dispatcher regarding on site visits and customer updates.
• Document onsite information.
• Update the ticketing system after each call with relevant information.

Desired candidates’ qualifications, technical and soft skills:

• A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA,
• Microsoft Office 365 & Azure is desirable. VM’s Backup & recovery.
• Have a minimum of 2 years’ experience and a proven track record in a similar customer facing role in the IT sector.
• Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
• Strong problem-solving skills and solutions focused
• Excellent interpersonal skills, enjoys working face to face with people.
• Excellent communication skills, fluent in speaking and writing English essential.
• Ability to lift and transport equipment
• Mobility to access various offices areas, including under desks and in server/comms rooms.
• Hold a full, clean Irish /EU driving license. Own car preferable.

For more information please apply through the link provided for the attention of Joanne Murray or call Joanne on 045 579066
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne is an Equal Opportunities Employer

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