Senior ERP Implementation Consultant – Remote – USA
At Osborne Recruitment, we are delighted to partner with our client, a global software company delivering flexible, business management solutions to clients in the LBM industry. Due to accelerated growth, our client is expanding their operations in North America and building a top-tier team to support our growing customer base.
This is your opportunity to join a team that feels like a startup but is backed by an established brand with over three decades of proven success. If you're a future-thinker, team player, and customer champion, this is the role for you!
Scope of Role The ERP Implementation Consultant has ultimate responsibility for the smooth implementation of our client’s software and the underlying technical components that support it. The Consultant will be the technical product expert, leading design discussions, data migration efforts, building and managing integrations, guiding clients on best practices, performing software configuration, providing training to customers, supporting issues, and more.
Responsibilities:
Collaborate closely with all internal and external project stakeholders to ensure successful implementation of the software product.
Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third-party integrations.
Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support.
Ensure the project is defined, designed, and configured effectively to best support the customer’s needs.
Validate that the customer understands the specifications of the software, such as inclusions and exclusions.
Liaise with customers and third parties to define requirements, configure APIs, and develop integrations with external systems such as eCommerce, and draft written specifications.
Assist the development team with understanding of specifications during the development of modifications, and subsequently test and document developed changes
Become an expert in the software to educate and advise customers on best practices
Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc.
Train colleagues in the operation of software to ensure a smooth handover of projects to the support function
Train the customer’s project team and provide knowledge transfer in the operation of software
Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy
Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc.
Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements
Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live.
Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to clients, ensuring accuracy of open balances, historical transactions, and relevant master data.
Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites
Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details
Complete all relevant project management documentation and help with standardization
Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices
Remain engaged with customers after go-live to provide support and ensure continuity of experience
Ensure project work is appropriately billed to the customer
Live the core values and take responsibility for ensuring an experience of excellence for the customer
Collaborate with the customer to professionally and proactively manage change
Influence the customer to follow a process that will help with the smooth transition
Skills and Experience:
5+ years’ experience within an equivalent role
Bachelor’s degree or higher with a concentration in business or technology
IT certifications are a plus
Proven experience in end-to-end ERP implementations in distributor or merchant-style businesses
Must demonstrate direct responsibility from requirements discovery through go-live and post-go-live stabilization
Strong technical aptitude and analytical skills
Strong communication skills, both verbal and written
Ability to work independently and as part of a team, balancing several concurrent projects
Can present professionally at a senior level and ensure the presentations are focused on the customer’s needs
Willingness to travel on-site to customers as needed
Willingness to work outside regular business hours on occasion
Benefit Options:
In addition to an excellent compensation package, a great range of benefits are offered, including:
Healthcare: Medical, Dental and Vision
Short & Long Term Disability
AD&D Insurance
401K Plan
Wellness Reimbursement
PTO: 20 days annually plus holidays
Work and schedule flexibility
This Posting is for an existing vacancy
For additional information regarding this position or to apply, send a detailed resume directly to info@osbornerecruitment.com Osborne Recruitment is an equal opportunity employer committed to supporting an inclusive and accessible environment. Should you require accommodation or support in any aspect of the recruitment and selection process, we will assist to meet your needs. Osborne does at times employ certain artificial intelligence (AI) technologies to enhance our recruitment processes. All AI-assisted evaluations are reviewed by our recruitment professionals to ensure fairness and accuracy and do not make autonomous hiring decisions. Final decisions rest with our human recruitment team, ensuring a balanced and fair evaluation process.
