Introduction Our client, a well-established organisation with a strong focus on digital transformation, is seeking an experienced Senior ICT specialist to join their growing technology team. This role will suit a highly skilled professional with deep expertise across Microsoft technologies, infrastructure, and advanced support environments.
Company Culture & Values This organisation promotes a collaborative, forward-thinking environment where continuous improvement and innovation are encouraged. The team values accountability, knowledge sharing, and a proactive approach to problem-solving, with a strong emphasis on service excellence and customer satisfaction.
Salary & Benefits
€58,848 – €74,112
Opportunity to work with modern Microsoft cloud and hybrid environments
Strong focus on professional development and certifications
Collaborative and supportive team culture
Exposure to large-scale transformation and automation projects
Duties / Responsibilities
Systems Operations
Support and manage Microsoft 365 environments including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Power Platform
Administer hybrid infrastructure including Active Directory, Azure AD (Entra ID), ADFS, Group Policy, and on-premise Exchange/SharePoint
Drive automation initiatives using PowerShell, Power Platform, Logic Apps, and AI-based tools
Manage on-premise systems and ensure stability of key business applications
Own device lifecycle management via Microsoft Endpoint Manager (Intune)
Lead system upgrades, implementations, and cloud migration projects
Continuously identify opportunities to optimise and automate processes
Advanced Technical Support
Provide Level 3 support for critical systems and applications
Troubleshoot complex technical issues and deliver root-cause resolutions
Act as an escalation point for Service Desk and support teams
Manage vendor relationships and escalate issues where required
Ensure all incidents are logged and resolved within agreed SLAs
Contribute to continuous improvement of support processes and frameworks
Governance & Compliance
Monitor system performance, alerts, and maintenance activities
Maintain accurate technical documentation and training materials
Ensure adherence to ITIL standards and internal governance policies
Support audits and penetration testing, implementing recommended improvements
Service Delivery & Excellence
Deliver a high-quality, customer-focused support experience
Support team development through knowledge sharing and upskilling
Promote best practices and ensure adherence to operational standards
Lead service improvement initiatives and drive operational efficiency
Collaborate with cross-functional teams to support business needs and change initiatives
Key Requirements
Minimum 5+ years’ experience in ICT support and administration
Strong expertise in Microsoft 365, Entra ID (Azure AD), Active Directory, and hybrid environments
Proven experience in automation using PowerShell, Power Platform, or Logic Apps
Experience supporting both cloud and on-premise infrastructure
Excellent troubleshooting and problem-solving capabilities
Desired Skills
Strong communication and stakeholder management skills
Experience working within ITIL frameworks
Ability to work in fast-paced, evolving environments
Strong documentation and organisational skills
Proactive mindset with a focus on continuous improvement
Microsoft certifications (M365, Azure, Active Directory, etc.) highly desirable
To be considered for this position apply today or call Vishnu Singh on 01 5252457. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer
