Osborne are looking to recruit a highly motivated and customer-focused individual to join our client, an established growing organisation, in a fast-paced, service-driven environment. The role combines client support with a broad range of administrative responsibilities and requires strong organisational skills, attention to detail, and the ability to perform effectively under pressure. Working within a regulatory environment, the position involves coordinating scheduled on-site services, liaising with clients and engineers, and building productive relationships with key stakeholders. Experience within construction or technical environment will be an advantage. You will need to be able to clearly demonstrate relationship building with a large client base and with engineering and technical teams.
Location: Naas, Co. Kildare Duration: Permanent Role (Based on Site)
Key Responsibilities:
Manage inbound and outbound calls from customers, engineers, and internal stakeholders.
Respond promptly to service requests and handle complex queries with professionalism.
Process and manage email enquiries from customers, engineers, and internal teams.
Booking & scheduling onsite service & maintenance checks for engineers to a busy weekly schedule working in collaboration with engineers.
Maintain and update scheduling systems.
Assist with pricing queries from customers and engineers.
Retrieve and manage records, including filing and scanning.
Update databases with customer information and contact details.
Provide customers with required documentation.
Liaise with the sales, credit management, and logistics teams to support smooth operations.
Perform general office administration tasks as required.
Person Specification:
Highly motivated self-starter with a proactive approach.
Exceptional time-management and organisational skills.
Proficient in MS Office applications, particularly Word, Excel, and Outlook.
Knowledge of Salesforce or SAP is advantageous.
Strong telephone communication skills, including experience handling complex calls.
Excellent written and verbal communication abilities.
Effective team player with a collaborative attitude.
Ability to work efficiently under pressure in a rapidly changing environment.
Demonstrates sound judgment, initiative, and strong follow-through.
Flexible, adaptable, and capable of working independently when required.
Experience Requirements:
Proven experience in a fast-paced B2B engineering or technical environment.
Preferred background in construction, property management, customer service, or sales support.
Minimum of 12 months’ relevant experience within the past two years.
For more information please apply through the link provided for the attention of Joanne Murray or call Joanne on 045 579066 If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne is an Equal Opportunities Employer
