Hotel Receptionist – Permanent – Dublin City Centre
Here at Osborne, we are currently seeking a Receptionist on behalf of our client, a leading hotel within the hospitality sector. The successful candidate will have strong commitment to quality, standards, service and customer care. This role will suit someone who enjoys a busy and varying role that is fast paced.
Salary: €29,000 Hours: 7am – 3pm/11am – 7pm/3pm – 11pm (on a 2-week rotation) Annual Leave: 20 Days
Responsibilities:
Assisting in the smooth operation of the reception desk.
Welcoming and acknowledging guests in a warm and friendly manner.
Delivering excellent customer service at all times.
Assisting in the training and development of new team members as required
Balancing financial records and reports at the end of each shift.
Taking and delivering messages on behalf of guests and managers.
Maximising revenue by upselling where possible.
Prepare rooming lists in conjunction with the reservations team.
Provide a warm and friendly telephone service to guests.
Handle guest complaints professionally and to a high standard.
Carry out any other duties as directed by management.
Requirements:
1 -2 years’ experience at a busy Irish hotel reception desk.
Knowledge of Opera PMS- Ideally Opera Cloud version is desirable but not essential.
An enthusiastic, motivated and strong work ethic.
Strong communication and interpersonal skills with the ability to multi – task
The ability to work well under pressure while delivering excellent customer service.
Prior experience working within a 4-star hotel is desirable.
Flexibility to work various shifts, including weekends and holidays.
Benefits:
Competitive Salary
Fortnightly roster
Meals on duty
Bespoke uniform provided
Training & development opportunities
Discounted rates within sister hotel
Bike 2 Work Scheme
TaxSaver Commuter Ticket Scheme
Refer a Friend Scheme
Employee Assistance Programme (EAP) for employees and friends & family.
Pension Scheme
Health Insurance (Reduced Rates)
For more information, please apply through the link provided for the attention of Louise Baynes. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer
