• Location: Dublin 18, Dublin
• Type: Permanent
• Job #43760

Support Engineer – Azure Active Directory and Office 365 (Exchange online , SharePoint , Teams) Experience is needed with Network Support experience

Osborne recruiting is working with a company specializing in the installation, management and security of computer networks. We operate with all leading-edge technologies and are at the cutting edge of new developments in the areas of Cloud and Cyber security.
We are a focused team with a deep knowledge of what is required to have a state-of-the-art network systems in place. As such we are very well positioned to provide that expertise to every business in the country. We are an ISO27001 & Cyber Essentials Certified Company and currently provide services to over 150 Credit Unions and SMEs throughout the thirty-two counties of Ireland, many for over 30 years and with whom we have an outstanding reputation.
Due to continued growth in our business we are looking for an additional Support engineer to join our growing team.

Role Description:

Our clients do not in general have an I.T. department and as a result rely on us to resolve their I.T. issues. This can cover issues from hardware faults to issues with the technologies we supply.  The role will be with the technical support team who resolve customer technical issues on a daily basis. There will be times (< 10%) where you will also need to attend site to similar resolve issues and or install hardware that we supply.

Responsibilities in detail:

• Issue resolution
• To address tickets booked by the clients or generated automatically by our monitoring software. The technologies involved include Office 365 (Exchange Online, SharePoint, Teams), Azure, Backups, DR, AVD, Intune, Sophos firewalls and AV, Datto (Backup, DR), Unifi (access points, switches), HP and all hardware supplied.
• The client response to all such tickets will require
• Complete ownership of the ticket,
• A high level of communication with the client,
• Liaison with third parties if needs be,
• Root cause analysis, resolution and recommendations to prevent future occurrence.
• This support can in general be completed on line but there will be a requirement to attend site if needs be.
• Attendance work on site can include
• Preparation of PC’s & laptops prior to any site visit,
• To attend site to install PC,s laptops, printers,
• Resolution of issues that require a site visit,
• Completion of regular “health check” on client infrastructure.

Candidate Requirements:

Technical: 

• The ideal candidate would have experience in Network infrastructure, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking.

Qualifications and Personal Skills:

• Relevant experience in IT Support or Service. Previous MSP experience will be an advantage.
• Office 365 Administration.
• Knowledge of Active Directory / Server Administration / the technologies detailed earlier.
• Experience with cloud technology will be a key advantage.
• Industry standard certifications (Microsoft, Cisco & CompTIA).

Personal Characteristics:

• We are looking for a person with
• A drive and passion for customer solutions and satisfaction
• A Self-starter, Energetic and Proactive.
• Ability to prioritise and execute tasks efficiently and effectively.
• A high focus on the quality of work.
• Team-oriented and collaborative.

What you can expect from us:

• We will provide a competitive compensation package including pension, mileage, mobile and laptop.
• We will also provide you with an opportunity to work with a great team and cutting-edge technology in a fast growing, dynamic sector of the economy. From here the opportunities for further development are countless.

To be considered for this position apply today or call Vishnu Singh on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

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