Our client is a 4-star hotel located in the scenic heart of County Wicklow, offering a world-class experience for their guests. We are currently seeking a dedicated and professional Assistant Front Office Manager to join their dynamic team and ensure that their guests receive exceptional service from arrival to departure.
As an Assistant Front Office Manager, you will be responsible for but not limited to:
Assist in the management of the Front Office team, including reception, concierge staff, and night porters.
Work closely with the Front Office Manager to maintain the hotel’s reputation for excellence, while managing guest interactions, and assisting with the development and training of team members.
Ensure smooth check-in and check-out processes, addressing any guest inquiries or concerns.
Assist with AR and have knowledge of the debtors procedure.
Monitor and maintain the hotel’s guest management systems (PMS) and ensure accurate billing.
Handle guest complaints and resolve any issues promptly and professionally.
Assist in managing and training Front Office staff, ensuring a cohesive and efficient team
Support the Front Office Manager with administrative duties, including rostering, staffing levels, and stock management.
Maintain knowledge of hotel services, local attractions, and seasonal promotions to assist guests.
Promote and upsell other aspects of the hotels facilities.
Implement and uphold hotel policies and procedures, ensuring compliance with safety and cleanliness standards.
What's in it for you:
Full-time permanent role.
Competitive salary.
Opportunities for career growth and professional development.
Bike to work scheme.
Educational assistance.
Discounts on hotel services and facilities.
A dynamic and supportive work environment.
Requirements:
Previous experience in a supervisory role within a 4- or 5-star hotel Front Office department.
Strong leadership skills with the ability to motivate and inspire a team.
Proficiency in hotel management software (PMS), ideally Opera or similar.
Strong communication and interpersonal skills.
Ability to work under pressure in a fast-paced environment.
Flexibility with working hours, as the position requires a 7-day roster.
A positive, proactive attitude and a passion for hospitality.
For more information, please apply through the link provided for the attention of Nikki Moloney or call Osborne Recruitment on 01 4853060. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
