Field Service Engineers possess strong expertise in common end-user and IT infrastructure issues and technologies, including mature ones. Backed by at least 2+ years of hands-on experience, they excel as powerful communicators and effective problem solvers, particularly when clients require guidance. This role emphasizes promptness, effective communication with clients, and maximizing first-time fix resolution. As a field-based position, extensive travel to various client sites is required.
Department: Managed Services Reports to: Head of Managed Services
Desired Qualities:
Previous MSP Experience.
Interest in learning new skills and staying updated with changing technologies
Strong problem-solving abilities and collaboration skills.
Attention to detail and precision in work.
Excellent interpersonal and written communication skills.
Ability to work independently and self-motivate.
Commitment to ensuring 100% client satisfaction.
Possession of a full clean Irish driver’s license.
Key Responsibilities:
Troubleshoot PC-related problems.
Build, configure, and troubleshoot PC and laptop applications and hardware components.
Coordinate warranty repairs with relevant hardware vendors.
Perform ad-hoc deployment and on-site installation of workstation hardware and software.
Coordinate workstation asset recovery.
Maintain workstation/workstation spare parts break/fix, upgrades, and new hires.
Complete incidents and requests within SLA in a pressurized environment.
Ensure daily ticket updates.
Support meeting room environment and video conferencing setups.
Support printers, scanners, and other peripherals.
Support mobile devices such as iPads, iPhones, and Apple MAC devices.
End-user data backup and restoration as required.
Continuously learn and share new skills through independent research, formal training, and industry events.
Skills & Competencies:
Excellent administration, communication, and organizational skills.
Client-centric approach.
Strong problem-solving and time management abilities.
Good conflict management skills.
Strong computer literacy, especially in Microsoft applications.
Analytical mindset.
Proficient ticket administration to ensure accurate reporting of SLAs.
Credentials and Experience:
IT/Computer Science-related college qualification.
Technical certifications such as CompTIA A+ (901, 902), CompTIA N, Microsoft, Cisco, Fortinet, Dell.
2+ years of experience in Windows system administration.
Experience with server and client operating system integration, software installation, setup, and management.
Experience with Active Directory, user management.
Experience with Office 365, user management, troubleshooting, setup.
Familiarity with PC, printer, and server hardware.
Exposure to firewalls, preferably Fortinet.
Experience in LAN/WAN environments, maintaining network services, security, and administration.
Working knowledge of wireless technologies.
Benefits:
Laptop.
Company vehicle.
Fuel card.
Mobile phone.
Growth opportunities through training, upskilling, and internal progression.
Group Life Cover/Death in Service – Aviva.
For more information, please apply through the link provided for the attention of Stephen Lehane or email your cv to stephen.lehane@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles.
