Field Service Engineer - Osborne
Job Summary
  • Tipperary
  • Permanent
  • 2nd May 2024
  • €40,000
  • Ref ID: #41077

Job Description

  • Location: Tipperary, Tipperary
  • Type: Permanent
  • Job #41077
  • Salary: €40,000

Field Service Engineer

Field Service Engineers possess strong expertise in common end-user and IT infrastructure issues and technologies, including mature ones. Backed by at least 2+ years of hands-on experience, they excel as powerful communicators and effective problem solvers, particularly when clients require guidance. This role emphasizes promptness, effective communication with clients, and maximizing first-time fix resolution. As a field-based position, extensive travel to various client sites is required.

Department: Managed Services
Reports to: Head of Managed Services

Desired Qualities:

  • Previous MSP Experience.
  • Interest in learning new skills and staying updated with changing technologies
  • Strong problem-solving abilities and collaboration skills.
  • Attention to detail and precision in work.
  • Excellent interpersonal and written communication skills.
  • Ability to work independently and self-motivate.
  • Commitment to ensuring 100% client satisfaction.
  • Possession of a full clean Irish driver’s license.

Key Responsibilities:

  • Troubleshoot PC-related problems.
  • Build, configure, and troubleshoot PC and laptop applications and hardware components.
  • Coordinate warranty repairs with relevant hardware vendors.
  • Perform ad-hoc deployment and on-site installation of workstation hardware and software.
  • Coordinate workstation asset recovery.
  • Maintain workstation/workstation spare parts break/fix, upgrades, and new hires.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Ensure daily ticket updates.
  • Support meeting room environment and video conferencing setups.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices such as iPads, iPhones, and Apple MAC devices.
  • End-user data backup and restoration as required.
  • Continuously learn and share new skills through independent research, formal training, and industry events.

Skills & Competencies:

  • Excellent administration, communication, and organizational skills.
  • Client-centric approach.
  • Strong problem-solving and time management abilities.
  • Good conflict management skills.
  • Strong computer literacy, especially in Microsoft applications.
  • Analytical mindset.
  • Proficient ticket administration to ensure accurate reporting of SLAs.

Credentials and Experience:

  • IT/Computer Science-related college qualification.
  • Technical certifications such as CompTIA A+ (901, 902), CompTIA N, Microsoft, Cisco, Fortinet, Dell.
  • 2+ years of experience in Windows system administration.
  • Experience with server and client operating system integration, software installation, setup, and management.
  • Experience with Active Directory, user management.
  • Experience with Office 365, user management, troubleshooting, setup.
  • Familiarity with PC, printer, and server hardware.
  • Exposure to firewalls, preferably Fortinet.
  • Experience in LAN/WAN environments, maintaining network services, security, and administration.
  • Working knowledge of wireless technologies.

Benefits:

  • Laptop.
  • Company vehicle.
  • Fuel card.
  • Mobile phone.
  • Growth opportunities through training, upskilling, and internal progression.
  • Group Life Cover/Death in Service – Aviva.

For more information, please apply through the link provided for the attention of Stephen Lehane or email your cv to [email protected]
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles.

#INDOSB1
#INDSLEHANE

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    Job Summary
    • Dublin
    • Permanent
    • Nov 17, 2022
    • Competitive
    • Ref ID: 123456