Osborne are currently recruiting for a Branch Operations Officer for our client. This is a full-time permanent position and is based full onsite. This role would suit someone with customer service and 2-3 years’ experience within Administration.
Hours: 9am to 5:30pm (Mon – Fri)
Annual Leave: 20 Days (+5 Company Days)
Location: Ballsbridge D4
Role & Responsibilities
Provide an excellent level of customer service, representing in all dealings.
Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
Responsible for dealing with all incoming phone, email, queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc.
Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned.
Ensure all appointments are confirmed on Agency Cloud .
Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
Prepare MA kits & ensure there is adequate supply of kits, key-rings, listing cover sheets etc and order stock as required.
Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man.
Prepare content within given deadlines for all in house publications as required.
Order photos & download to the relevant Agency Cloud property file.
Prepare and order in house brochures using brochure creation platform.
Prepare & book newspaper adverts through Agency Cloud & send to Marketing Department.
Publish weekly On View times through web portals.
Update all window displays & ensure display screens in branch are kept updated.
Ensure all charges relating to a property have been correctly inputted on Agency Cloud i.e. photographer, advertising, brochure, boards etc.
Review Debtors overspend report from accounts on a monthly basis & provide feedback.
Review Invoices that have been issued by accounts & liaise with Negotiator for approval.
Liaise with the Accounts Department to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
Process credit card payments through Sage Pay.
Process cheques, save to Agency Cloud & send to Accounts Department.
Monitor and manage petty cash & submit receipts to Accounts on a Monthly basis.
Support the branch in preparation for Saturday viewings i.e. Print Diary, prepare brochures, keys/ alarm codes etc for Part time viewers.
Distribute weekend viewings numbers to designate regions on a weekly basis.
Order Stationery, Tea/ Coffee supplies etc for the Branch.
Adhere to Company Policies & Procedures.
Requirements:
Minimum 2-3 years previous administration experience.
Proficient knowledge of MS Office, in particular Word and Excel.
Excellent telephone, customer service and communication skills.
Excellent interpersonal skills, good ability to multitask and meet deadlines.
Highly motivated with an ability to take ownership and with strong attention to detail.
For more information, please apply through the link provided for the attention of Teri Quinn or call Osborne on 01 6384400. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTQUINN
