Customer Experience Consultant – Dublin 15
Location: Ballycoolin, Dublin
Salary: €30,000 – €35,000 per annum DOE
Benefits
- Free parking
- 22 days annual leave plus 2 company days
- Pension scheme
- 50% employee discount
- Ongoing training and development
About the Role:
We are seeking a Customer Experience Consultant to join a busy and supportive customer experience team. This is a varied role combining customer service, order management, sales support and administration.
You will act as a key point of contact for customers, managing orders and queries while working closely with internal teams including Sales, Operations, Supply Chain, Service, Quality and Finance.
The ideal candidate will be customer-focused, highly organised and confident taking ownership of issues from start to finish. This role would suit someone who enjoys a fast-paced environment, can manage competing priorities and is committed to finding solutions rather than simply passing issues on.
Key Responsibilities:
- Manage customer queries and orders via telephone, email, online platforms and customer portals.
- Process customer orders accurately using SAP Business One.
- Provide customers with accurate product, order, stock and delivery information.
- Take ownership of customer issues and ensure they are followed through to resolution.
- Liaise with internal departments to ensure customer requirements are clearly communicated and actioned.
- Proactively communicate with customers regarding order, stock and delivery updates or issues.
- Process pick lists, delivery dockets, invoices, credit notes and stock transfers.
- Follow up on outstanding delivery documentation and investigate and resolve discrepancies.
- Support distributor and larger customer orders.
- Identify suitable opportunities to upsell and recommend relevant products or services.
- Maintain accurate customer, order and follow-up information across internal systems.
- Identify recurring customer issues or trends and contribute to improvements in processes and service levels.
- Assist with team and departmental projects as required. Candidate Profile We are looking for someone with:
- Previous experience in customer service, customer experience, sales support, order management or a similar position.
- Excellent telephone and written communication skills.
- A strong customer-service mindset and the ability to build positive customer relationships.
- Excellent organisational skills and the ability to manage multiple priorities.
- Strong attention to detail and a high level of accuracy.
- Confidence in taking ownership of customer queries and resolving problems effectively.
- Good commercial awareness and confidence in recommending relevant products or services.
- Strong Microsoft Office skills, particularly Outlook and Excel.
- Experience with SAP Business One or another ERP/order management system would be an advantage.
- The ability to work independently while also contributing positively as part of a team.
The Person We’re Looking For:
- The successful candidate will be proactive, personable, dependable and solution-focused.
- You should be comfortable picking up the phone, asking questions, following up on outstanding issues and working collaboratively with different departments to find the right solution for the customer.
- Industry-specific experience is not essential.
- The key requirements are a strong customer-service mindset, excellent attention to detail, good organisational skills and the ability to quickly learn new products, systems and processes.
How to Apply
For further information or to be considered for this opportunity, please apply through the relevant application link or contact David McCoy at david.mccoy@osborne.ie. You can also contact Osborne Recruitment on 01 598 4334. Please submit an updated CV in Word format with your application. If you are living in Ireland and hold a valid work permit, we would be delighted to hear from you. Unfortunately, applications from candidates who do not currently hold a valid work permit cannot be considered.
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