Telesales Representatives

Our client in Dublin West is seeking Temporary Telesales Representatives to join their team. You will be responsible for inbound and outbound call activity, ensuring patient enquiries and interests are followed up and Clinic Diaries remain full.

The role requires consistent achievement of call KPIs, with a strong focus on patient engagement and satisfaction. Every patient should feel listened to, supported and that their hearing healthcare needs are being met throughout their journey with us.

For you:

• Temporary position.
• Weekly pay.
• €14.15 per hour.
• Monday – Friday, no weekends.
• Located in Dublin 24.
• Join a growing and busy team.

Main Duties & Responsibilities:

• Provide a high standard of professional patient care across all inbound and outbound calls.
• Manage inbound and outbound calls to achieve weekly, quarterly and annual targets, maintain full Clinic Diaries and ensure patients remain engaged with their hearing healthcare.
• Maintain accurate and up-to-date notes and call statuses within the online Diary Management system.
• Follow approved call structures and/or scripts for inbound and outbound calls in line with ATRT.
• Consistently achieve connected call conversion rates as set by the Telemarketing Manager.
• Achieve data-to-appointment conversion rates as set by the Telemarketing Manager from time to time.
• Consistently achieve appointment completion and third-party show rates as set by the Telemarketing Manager.
• Review personal performance and KPI results with the Telemarketing Manager or another Officer as assigned by the Managing Director or Sales Director.
• Comply with all Company policies and procedures.
• Participate in cross-functional training as required.

Skills Required:

• Previous high-volume inbound and outbound call experience is essential.
• Excellent telephone manner and communication skills.
• Proven customer service experience.
• Strong written and verbal communication skills.
• Good computer literacy, particularly Microsoft Office Suite.
• Team player who can also work independently and under pressure.
• Reliable, punctual and an excellent timekeeper.
• Efficient with good time management skills.
• Confident making calls and capturing accurate information.

For more information, please apply through the link provided for the attention of Tracey Kinsella or call Osborne Recruitment on 01 485 3060.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

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