Customer Service & Order Processing Coordinator
Osborne is recruiting for a Customer Service & Order Processing Coordinator to join an innovative organisation in the nutrition sector. Based in Dublin 24, this role offers the opportunity to join a growing, agile team while benefiting from the support of a global industry leader.
This is an excellent opportunity for a customer-focused professional with strong organisational skills who enjoys managing orders, coordinating with internal teams and delivering a high level of customer service.
What’s on Offer
-
€34,000–€37,000
- Permanent position
- Dublin 24, fully onsite
- Pension
- 21 days annual leave, increasing to 22 days
- On-site parking
- Monday–Thursday: 9:00am–6:00pm
- Friday: 9:00am–5:00pm
Key Responsibilities
- Process and manage customer orders, samples, stock and deliveries accurately and efficiently.
- Build strong customer relationships and respond promptly to queries and issues.
- Coordinate with Warehouse, Logistics, Commercial, Imports, Technical and Quality teams to ensure smooth order fulfilment.
- Liaise with logistics partners and warehouse teams to ensure timely collection, dispatch and delivery of orders.
- Keep customers updated on order and delivery progress.
- Maintain accurate sales order and delivery records.
- Identify opportunities to improve order processing and customer service procedures.
- Support existing customers and identify opportunities for business growth.
- Monitor customer feedback, market trends and competitor activity.
Requirements
- Degree in Business, Food Science, Nutrition or a related field is desirable.
- Previous experience in customer service, order processing, sales support or supply chain is an advantage.
- Excellent communication and relationship-building skills.
- Strong attention to detail and organisational skills.
- Customer-focused with a proactive and positive approach.
- Ability to manage multiple priorities, meet deadlines and work well under pressure.
- Strong team player with good commercial awareness.
- If you are looking for a customer-focused order processing role within a growing organisation, this is an excellent opportunity to develop your career within the nutrition sector.
