Customer Service & Sales Representative – Dublin 15

Salary: €30,000 – €35,000 per annum DOE

Benefits:

• Free Parking
• 22 Days AL plus 2 Company Days
• Pension Scheme
• 50% discount
• Ongoing Training and Development

Reporting to: Finance Manager

About the Role

We are seeking a proactive and customer-focused Customer Service & Sales Representative to join our team. This role is responsible for delivering an outstanding customer experience while supporting sales growth through effective order management, customer support, and relationship building. The successful candidate will work closely with internal departments to ensure customer requirements are met efficiently and accurately.

Key Responsibilities

• Process customer orders received via phone, email and online platforms in a timely and accurate manner.
• Provide customers with product information and recommend relevant products and services to maximise sales opportunities.
• Proactively contact existing and prospective customers to generate new business and strengthen customer relationships.
• Build and maintain positive, long-term relationships through professional and responsive customer service.
• Use SAP Business One and other internal systems to process orders, manage customer records, and log customer interactions.
• Communicate customer requirements effectively with internal departments to ensure efficient order fulfilment.
• Take ownership of customer enquiries and resolve product or service issues promptly, ensuring customer satisfaction.
• Upsell products and services where appropriate to increase revenue opportunities.
• Create daily warehouse pick lists and liaise with the Warehouse team regarding order fulfilment.
• Process distributor orders, including larger customer orders, and prepare associated pick lists.
• Prepare invoices, process delivery dockets, stock transfers, and credit notes for returned goods.
• Follow up on delivery documentation and work closely with internal teams to resolve any issues.
• Participate in daily team meetings and contribute to continuous improvement initiatives.
• Support projects and other administrative duties as required.

Skills & Experience

• Previous experience in a customer service and/or sales support role.
• Strong customer service skills with the ability to build lasting customer relationships.
• Experience using ERP or CRM systems, ideally SAP Business One or similar.
• Excellent telephone manner with strong listening and communication skills.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Excellent problem-solving skills with the ability to resolve customer queries efficiently.
• A proactive approach with a strong focus on teamwork and continuous improvement.

What We’re Looking For

• A positive, customer-first attitude.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across multiple departments.
• Strong attention to detail and a high level of accuracy.
• Self-motivated with the ability to work on your own initiative.
• A flexible and adaptable approach in a fast-paced environment.

For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie  call Osborne Recruitment on 01 5984334
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.

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