Technical Account Manager (MSP) | Cloud & Cyber Security

Introduction

We’re partnering with an established Irish Managed Service Provider (MSP) that has built a strong reputation for delivering secure, enterprise-grade IT infrastructure, cloud solutions and cyber security services to organisations across Ireland.

Due to continued business growth, they’re looking for a Technical Account Manager to manage a portfolio of long-term clients, helping them maximise the value of their IT investment while identifying opportunities to improve infrastructure, cloud adoption and cyber resilience.

This role is ideal for someone currently working in an MSP as an IT Engineer, Systems Engineer, Infrastructure Engineer or Account Manager who enjoys building customer relationships and wants to move into a more strategic, customer-facing position.

Company Culture & Values

This organisation has been supporting Irish businesses for over 30 years and has developed long-standing relationships with customers built on trust, technical expertise and exceptional service.

Working with a collaborative team of technical specialists and management, you’ll become a trusted advisor to customers, helping them plan future technology investments while ensuring they remain secure, compliant and operational.

The business invests heavily in staff development, technical training and career progression, giving employees the opportunity to continually develop their knowledge across cloud technologies, infrastructure and cyber security.

• Competitive base salary
• Commission / performance bonus
• Company pension
• Company vehicle or mileage allowance
• Mobile phone & laptop
• Flexible working
• Hybrid / Work From Home options
• Ongoing technical and professional training
• Excellent career progression opportunities
• Permanent full-time position

Duties / Responsibilities

As the Technical Account Manager, you’ll become the primary point of contact for a portfolio of business customers, ensuring they receive exceptional service while helping them plan future IT improvements.

Responsibilities include:

• Manage and develop relationships with an assigned portfolio of customers.
• Conduct regular customer review meetings covering infrastructure, cloud services, cyber security and disaster recovery.
• Act as a trusted technology advisor, understanding business challenges and recommending appropriate IT solutions.
• Identify opportunities to improve customers’ infrastructure, security posture and operational efficiency.
• Work closely with internal engineering teams to deliver successful customer outcomes.
• Assist customers with IT roadmaps and technology planning.
• Keep customers informed about emerging technologies, cyber threats and industry best practices.
• Monitor customer satisfaction and proactively resolve issues.
• Identify opportunities for additional managed services, cloud and cyber security solutions.
• Provide feedback internally to improve service delivery and customer experience.

Key Requirements:

• Previous experience working within an MSP (Managed Service Provider) environment.
• Experience managing customer relationships or providing technical consultancy.
• Strong understanding of Microsoft infrastructure, networking or cloud technologies.
• Knowledge of cyber security best practices.
• Excellent communication and relationship-building skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Full Irish driving licence.

Desired Skills

Experience with some of the following would be advantageous:

• Microsoft 365
• Azure
• Windows Server
• Networking
• Firewalls
• Backup & Disaster Recovery
• Cyber Security
• Infrastructure Projects
• Virtualisation (VMware / Hyper-V)
• Endpoint Security
• Managed Services

Why Apply?

This is an excellent opportunity for someone with a strong technical background who enjoys working with customers and wants to move into a more consultative role without becoming a traditional salesperson.

You’ll work alongside highly experienced engineers supporting a diverse client base across Ireland while developing expertise in cloud technologies, cyber security and strategic account management.

If you’re currently working as an Infrastructure Engineer, Systems Engineer, Field Engineer, Service Delivery Engineer or Technical Support Engineer within an MSP and are looking to progress into customer management, this role offers an excellent career path.

To be considered for this position apply today or call Vishnu Singh on 01 5252457.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer

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