Customer Service Manager
Location: Dublin 12 (Hybrid)
Job Type: Permanent
Salary: €42,000 – €45,000
Our client is seeking an experienced and proactive Customer Service Manager to lead and develop their customer service function. This is an exciting opportunity for a motivated leader who is passionate about delivering exceptional customer experiences while driving operational efficiency and continuous improvement.
You’ll manage a dedicated customer service team, working collaboratively across the business to ensure customers receive a consistently high standard of service and support. This role is ideal for someone who enjoys leading people, improving processes, and building strong customer relationships that contribute to business success.
Deliver an Outstanding Customer Experience
- Champion a customer-first culture and deliver an exceptional level of service.
- Develop, implement, and maintain customer service standards and best practices.
- Monitor customer satisfaction, analyse feedback, and identify opportunities to enhance the customer journey.
- Foster strong, long-lasting relationships with customers.
Lead and Develop the Team
- Inspire, mentor, and support a high-performing customer service team.
- Recruit, onboard, train, and develop team members.
- Set clear objectives and monitor performance against agreed KPIs.
- Conduct regular one-to-one meetings and performance reviews to encourage continuous development.
Manage Daily Operations
- Oversee the end-to-end customer service process, including order management, enquiries, and complaint resolution.
- Ensure customer records, pricing, and order information are maintained accurately.
- Manage CRM and customer service systems to maximise efficiency and service quality.
- Coordinate order fulfilment and monitor deliveries to ensure customer expectations are met.
Drive Continuous Improvement
- Analyse customer service metrics and operational performance.
- Identify trends and recurring issues, implementing practical solutions to improve processes.
- Drive initiatives that enhance response times, service consistency, and overall efficiency.
Collaborate Across the Business
- Work closely with Sales, Operations, and Finance to deliver a seamless customer experience.
- Assist with preparing quotations and customer proposals when required.
- Provide product guidance and attend customer meetings where appropriate.
Requirements:
- A minimum of 3–5 years’ experience in a Customer Service Management position.
- Proven experience leading, motivating, and developing successful teams.
- Excellent communication and relationship-building skills.
- A customer-focused approach with strong analytical and problem-solving abilities.
- Commercial awareness and the ability to balance customer satisfaction with business objectives.
- Experience working with CRM and ERP systems.
- Strong organisational skills with the ability to manage multiple priorities.
For more information, please apply through the link provided for the attention of Mia Craddock or call Osborne Recruitment on 01 6384400.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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