• Location: Dublin, Dublin
• Type: Permanent
• Job #49518

Customer Care Executive

Location: Sandyford, Dublin 18
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 9:00am – 6:00pm
Salary: €30,000 – €32,000 DOE + Quarterly Bonus

A growing and fast-paced financial services organisation based in South Dublin is currently seeking a Customer Care Executive to join their expanding customer support team. This is an excellent opportunity for someone with previous contact centre or customer service experience who enjoys working in a customer-focused environment and is motivated by delivering an excellent service experience.
The successful candidate will handle customer interactions across phone, email and online channels while ensuring a high level of accuracy, professionalism and compliance at all times.

Key Responsibilities

• Deliver a high standard of customer service across all customer interactions
• Handle inbound and outbound customer queries efficiently and professionally
• Process customer requests and transactions accurately in line with company procedures
• Maintain excellent attention to detail when updating systems and customer records
• Work towards individual and team KPI targets and quality standards
• Escalate complex issues to management where necessary
• Ensure compliance with all regulatory and internal procedures
• Participate in ongoing training and development programmes
• Support a positive and collaborative team environment

Requirements

• Minimum 1 year’s customer service experience within a fast-paced contact centre environment/ Retail sales experience
• Strong communication and interpersonal skills
• Excellent telephone manner and customer-focused approach
• Good PC and administration skills, including Microsoft Office
• Ability to multitask and work efficiently under pressure
• Highly organised with strong attention to detail
• Self-motivated with a positive and proactive attitude
• Experience within insurance or financial services is advantageous but not essential

For You

• Pension contribution
• Healthcare benefits
• Mobile phone plan