Team Lead – Billing Operations – North County Dublin
A well-established organisation is seeking an experienced Team Lead to join their business on a 6-month contract basis. This is an excellent opportunity for a motivated people leader with strong contact centre and finance administration experience to oversee day-to-day team operations, drive performance, and support the continued development of a high-performing team.
The successful candidate will play a key role in leading, mentoring, and supporting team members while ensuring service levels, KPIs, and operational standards are consistently achieved. You will work closely with management to improve processes, provide coaching and training, manage workloads, and ensure an excellent level of customer service is delivered at all times.
Salary & Benefits:
€40,000 – €50,000 DOE.
Hybrid working available after training.
Flexible working hours and days.
On-site car parking.
Kitchen facilities.
Key Responsibilities:
Lead, support, and motivate team members to achieve individual and team performance targets.
Assist with day-to-day team management including sickness, annual leave coordination, and workload allocation.
Conduct quality checks on calls, audit records, and provide ongoing coaching and training to staff.
Monitor KPIs and ensure weekly targets and service standards are consistently met.
Manage and oversee the ticketing system, ensuring queries are resolved efficiently.
Support the administration of weekly payment cycles and maintain accurate financial records.
Handle escalated Driver Partner queries and complaints in a professional manner.
Work closely with senior management and finance teams to support operational objectives.
Ensure all Driver Partner documentation, including licences and insurance, is audited and compliant.
Drive a positive team culture focused on accountability, collaboration, and continuous improvement.
Requirements:
Previous Team Lead or people management experience within a contact centre or customer service environment.
Strong leadership skills with the ability to motivate, coach, and develop a team.
Experience managing team performance, KPIs, and operational targets.
Strong finance administration experience with excellent attention to detail.
Advanced Excel skills are essential.
Hands-on experience with CRM systems and Microsoft Office, particularly Excel and Word.
Ability to manage multiple priorities and work effectively under pressure.
Strong organisational, communication, and problem-solving skills.
Comfortable working independently while also collaborating closely with management and wider teams.
Dedicated, proactive, and eager to continue developing leadership skills.
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
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