We are seeking a experienced Service Engineer to join our Global Clients team based in Shannon.
In this role, you will play a key part in service operations, providing high-quality technical support to ensure customers receive reliable and responsive service.
For You: Salary – €40,000 – €45,000
Responsibilities:
Diagnose, troubleshoot, and resolve mechanical seal/rotating equipment technical issues promptly and efficiently.
Disassemble, inspect, and repair customer-returned products at the service centre, following best practices and QHSE standards.
Manage the open order book to consistently meet customer delivery expectations in line with contractual agreements, ensuring spare parts are ordered and received in a timely manner to complete repairs.
Provide on-site customer support including training, technical assistance, troubleshooting, seal installation/removal, and commissioning.
Accurately document all mechanical seal/rotating equipment failure analyses and field service activities using specialist software, and produce customer reports.
Work with local facility management and contractors to maintain all critical service equipment and tools; ensure they are serviced, calibrated, and tested for accuracy and reliability.
Clearly and effectively communicate technical information to customers and internal stakeholders.
Build and maintain strong working relationships with colleagues locally and internationally, as well as with customers and suppliers.
Ensure full compliance with health, safety, and environmental policies across all service operations.
Collaborate with and support the Sales team by providing regular feedback on customer needs throughout the service process, and escalate any technical issues or operational risks to management and Sales & Service teams.
Requirements:
Technical experience in mechanical seals / rotating equipment.
Education or qualification in mechanical engineering is a plus.
Valid driver's license and willingness to travel to customer sites as required.
Customer-focused mindset with the ability to remain calm and professional in stressful situations.
Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
Knowledge of safety compliance and environmental regulations.
Strong proficiency with MS Office Suite.
For more information, please apply through the link provided for the attention of Barry Forde or email barry.forde@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
