Customer Service Administrator
We are seeking a professional Customer Service Administrator for a client based in Swords, North Dublin area for a 12-month contract. The Customer Service Administrator will handle a wide range of customer service inquiries, demonstrating strong listening skills, empathy, and the ability to adapt communication style to suit customer needs. This position involves frequent interaction with contract engineers and retailers to help resolve customer queries efficiently and effectively.
Key Responsibilities:
Manage all inbound service calls and emails across all product categories.
Arrange onsite service visits where required to ensure swift and effective support for end users.
Handle engineer‑related enquiries in a professional and timely manner.
Support the achievement of service levels and phone‑based performance targets.
Complete additional administrative tasks as assigned, including warranty and product registration processing.
About You:
At least 12 months of experience in a similar role.
Excellent attention to detail and a friendly telephone manner.
Strong customer service skills and good computer knowledge.
Able to work in a busy professional environment.
Fluent in English.
Experience with SAP is an advantage.
For more information, please apply through the link provided for the attention of Erna Tupaz or call Osborne Recruitment on 041 986 5058.
If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer.
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