Head of Digital Transformation
Dublin City Centre
Permanent, Full-Time
Role Purpose:
The Head of Digital Transformation will lead and accelerate our client's organisation wide digital transformation agenda. The role is responsible for translating the organisation's strategic objectives into practical, resident centered digital solutions that improve tenant experience, operational efficiency, data driven decision making, and organisational resilience.
This role will act as the bridge between strategy, technology, people, and process—ensuring that digital change delivers measurable value for tenants, colleagues, and stakeholders, while remaining compliant with regulatory and governance requirements.
Key Responsibilities:
Digital Strategy & Transformation Leadership
Lead the design and delivery of digital transformation roadmap, aligned to organisational strategy and growth plans.
Champion a “digital by default” mindset across housing services, customer experience, finance, property services, and corporate functions.
Translate business challenges into scalable digital and process improvement initiatives that deliver tangible outcomes.
Customer & Tenant Experience
Drive digital initiatives that enhance tenant engagement, accessibility, and service quality, including self service and multi channel contact models.
Work closely with housing and customer teams to ensure technology solutions are inclusive, user centred, and aligned with the organisation's values.
Data, AI & Insight
Oversee the effective use of data platforms (including ActiveH MIS), Data Warehousing and B.I reporting to improve reporting, operational insight, and evidence based decision making.
Lead the responsible adoption of AI and automation across the organisation, ensuring alignment with governance, GDPR, and emerging regulatory frameworks.
Promote data literacy and A.I insight capability across leadership and operational teams.
Process Improvement & Operational Efficiency
Identify and redesign high volume or high friction processes using digital tools, automation, and workflow optimisation.
Ensure that new digital processes are embedded, adopted, and continuously improved across departments.
Governance, Risk & Compliance
Establish and maintain robust digital governance frameworks covering data protection, information security, AI use, and technology risk.
Work collaboratively with IT, Legal, and Governance functions to ensure compliance with regulatory and sector requirements.
Leadership, Change & Capability Building
Lead and mentor digital, transformation, and change resources (direct or matrix managed).
Build organisational capability through training, engagement, and clear communication of digital change.
Act as a senior change leader, supporting colleagues through transformation and cultural change.
Stakeholder Management
Engage effectively with internal stakeholders, executive leadership and external partners.
Represent the organisation in sector forums and partnerships relating to digital innovation and transformation.
Person Specification:
Essential:
Degree in I.T Discipline
Proven senior level experience leading digital transformation or large scale change programmes in a complex organisation.
Strong understanding of digital service design, process transformation, and data driven decision making.
Demonstrated ability to lead organisational change and influence at executive and Board level.
Experience working across multiple business functions and translating strategy into delivery.
Strong knowledge of data protection, governance, and risk management in digital initiatives.
Desirable:
Experience in housing, public, not for profit, or regulated sectors.
Experience with AI enablement, automation, and modern data platforms.
Formal qualification in digital transformation, change management, or a related discipline.
Competencies & Values:
Strong operational leadership and people management skills.
Strategic and outcome focused
Collaborative and people centred
Comfortable with ambiguity and change
Strong communicator and influencer
Aligned with the organisation’s social purpose and values
For more information, please apply through the link provided for the attention of Stephen Merrigan or email your CV to stephen.merrigan@osborne.ie
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Osborne are proud to be an Equal Opportunity Employer. Please visit www.osborne.ie for more information on all of our roles.
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