• Location: Waterford, Waterford
• Type: Permanent
• Job #48575
• Salary: €40,000

Job Title: Training & Development Coordinator
Location: Waterford, County Waterford
Employment Type: Full-Time, Permanent
Salary: From €40,000 per annum (DOE)

The Role
We are a leading, patient-focused specialist eye care provider delivering high-quality clinical and surgical services across multiple locations. We are seeking a Training & Development Coordinator to lead the design, delivery, and continuous improvement of training programmes across our administrative functions.

The Training & Development Coordinator will be responsible for equipping administrative teams with the skills, knowledge, and confidence required to deliver a consistent, professional, and efficient service across multiple sites.
This role combines hands-on training delivery with operational oversight, performance support, and process improvement. You will work closely with the Administrative Operations Lead and senior stakeholders to promote standardisation, compliance, and continuous improvement.

Key Responsibilities
Training & Development

• Design and deliver structured onboarding and induction programmes for all new hires.
• Take ownership of the full onboarding and probation process, including:
  • Setting clear expectations
  • Conducting regular feedback sessions
  • Managing performance concerns
  • Completing timely probation reviews
• Provide oversight of all administration team members to ensure consistent performance and adherence to company standards.
• Deliver ongoing coaching, mentoring, and performance support.
• Identify training gaps and implement targeted development solutions.
• Develop, update, and maintain:
  • Training materials
  • Standard Operating Procedures (SOPs)
  • Role-specific reference guides
• Maintain accurate training records and competency tracking (e.g., Smartsheet).
• Assess the effectiveness of training programmes and measure integration of new skills into daily workflows.
• Promote standardisation and consistency across all administrative procedures.
• Liaise with key stakeholders to proactively identify evolving training needs.

Operational Support

• Support the Administrative Operations Lead in ensuring smooth departmental operations.
• Review and improve administrative workflows to enhance efficiency and service delivery.
• Monitor KPIs and performance metrics.
• Ensure policies and procedures are understood and consistently applied.
• Deputise for the Administrative Operations Lead when required.
• Attend and contribute to management meetings; prepare minutes when necessary.
• Foster a culture of accountability, teamwork, and continuous improvement.

Governance & Compliance

• Ensure all administrative processes comply with organisational policies, GDPR, and best practice standards.
• Maintain a professional, organised, and compliant working environment.
• Perform additional duties as reasonably required.

What We’re Looking For
Experience & Qualifications

• Minimum 4 years’ experience in a similar training, coordination, or supervisory role – ideally within a growing healthcare or professional services setting.
• Proven experience designing and delivering structured training programmes.
• Experience supervising, mentoring, and developing staff.
• Strong understanding of administrative systems, scheduling processes, and workflow coordination.
• Strong experience leading a team in an administrative setting
• Excellent proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
• Experience with patient management systems (e.g., DGL, MediSight) advantageous but not essential.
• Train the Trainer qualification desirable.
• Full, clean driving licence (occasional inter-site travel required).

Skills & Attributes

• Exceptional communication and interpersonal skills.
• Ability to adapt training styles to different learning needs.
• Strong analytical mindset with the ability to anticipate challenges.
• Proactive, solutions-focused approach to performance management.
• Skilled at motivating and developing teams to maximise performance.
• High level of professionalism, integrity, and confidentiality.
• Strong organisational skills with the ability to manage competing priorities.
• A “can-do” attitude and commitment to doing what is right for the business.

Why Join Us?

• Competitive salary from €40,000 per annum
• Opportunity to shape and influence organisational training strategy
• Work within a collaborative and supportive leadership team
• Play a key role in developing high-performing administrative teams
• Be part of a growing organisation focused on excellence and innovation

If you are passionate about developing people, improving processes, and driving operational excellence, we would love to hear from you.

For more information, please apply through the link provided for the attention of Róisín Drummy  or call 051 364134
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.

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