The Service Manager is responsible for managing all aspects of aftersales service, maintenance, and repair of agricultural machinery. Acting as the central point of contact for service-related enquiries, this role ensures that customer issues are handled quickly, professionally, and with a focus on long-term customer satisfaction.
Location: Borris, Carlow
Employment Type: Full-time
Key Responsibilities:
Respond promptly to customer enquiries regarding machine servicing, repairs, and warranty issues.
Schedule and coordinate all service appointments.
Accurately diagnose service issues using customer reports and liaise with technical support when necessary.
Order, track, and manage parts for repairs and maintenance jobs.
Maintain detailed records of all service jobs, warranty submissions, and customer interactions.
Produce accurate service estimates, quotations, and invoices.
Provide advice to customers on maintenance schedules, preventative servicing, and equipment care.
Ensure all work complies with health & safety and environmental standards.
Monitor and manage service department profitability and efficiency.
Requirements:
Solid technical understanding of agricultural machinery and equipment.
Previous experience in a service or aftercare role within the agricultural, plant, or machinery sector.
Strong organisational skills with the ability to prioritise a busy workload independently.
Confident communicator with strong customer service skills.
Comfortable working with manufacturers and suppliers to resolve technical and warranty matters.
Good IT skills – familiarity with service software, Excel, and email systems.
Full driving licence.
Desirable:
Technical qualifications in agricultural engineering, mechanics, or similar.
Experience dealing with major agricultural machinery brands.
Familiarity with telematics or diagnostic systems.
For more information, please apply through the link provided for the attention of Daniel Kirwan or email daniel.kirwan@osborne.ie If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided Please submit your updated CV in Word Format If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
