• Location: Dublin, Dublin
• Type: Permanent
• Job #42931
• Salary: €50,000

Operations Manager – Permanent Position

We are seeking an experienced and enthusiastic Operations Manager to join our dynamic Operations team. This is an exciting opportunity for candidates with a background in group travel or tourism, ideally for those currently in an Assistant Manager or Team Leader role, looking to progress their career in a growing company.
The role offers a mix of operational management, problem-solving, and client interaction.

Salary: €50,000 
Working Hours: Monday to Friday, 9:00 am to 5:30 pm 
Annual Leave: 20 days (+1 additional day for every 2 years of service) 
Location: Dublin 1 (initially office-based, hybrid working available after probation)

Key Responsibilities:

• Oversee the daily operations of the Operations Team, ensuring smooth coordination between departments.
• Manage client and supplier relationships, including resolving issues and handling complaints.
• Oversee financial operations such as budgeting, payments, and reconciliation.
• Co-manage the emergency phone, addressing urgent issues and making emergency payments when required.
• Plan and implement tour preparations, including itineraries and travel documentation.
• Ensure client and supplier feedback is managed efficiently, following up as needed.

Requirements:

• Minimum of 2 years’ experience in a managerial role, preferably in group travel or a related sector.
• Professional-level English and the ability to commute to Dublin 1.
• A degree in tourism and proficiency in a second European language are desirable but not mandatory.

If you are an organised, detail-oriented individual with a passion for administration and a desire to work in a dynamic and fast-paced environment, we would love to hear from you!
For more information please apply through the link provided for the attention of Megan Murray  
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. 
Osborne are proud to be an Equal Opportunity Employer.
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