We have partnered up with a production company who are looking for a Service Manager to join their team. As the Service Manager, you lead the way in creating excellent customer experiences, approaching all tasks with professionalism and a flexible mindset, enabling quick solutions for the customer
You will be leading a team of 5 experienced Service Technicians who provide planned and reactive service to their products throughout the country. In addition to your role as Service Manager, you play an important part in the daily operations of the company.
Salary and Benefits:
€60,000+ DOE Excellent Benefit Package 5 days on site
Key Responsibilities:
Oversee the daily activities of a team of five full-time employees, ensuring optimal performance, task completion, and effective time management. Provide guidance and resolve issues as they arise, fostering a positive and productive work environment.
Conduct regular training sessions to enhance the skills and knowledge of team members.
Schedule and conduct performance evaluations, setting clear objectives and providing constructive feedback.
Coordinate and approve employee holiday/annual leave schedules, ensuring adequate coverage within the department and minimal disruption to operations.
Ensure that all employees adhere to Health, Quality, Safety, and Environmental (HQSE) standards
Implement and maintain 5S principles in the management of service vehicles. Ensure that vehicles are properly equipped, maintained, and organized to support efficient service delivery.
Monitor and calculate productivity metrics for ongoing projects, analysing post-project results to identify areas for improvement.
Collaborate with the Service Coordinator to plan and schedule tasks effectively. Ensure that resources are allocated appropriately and that deadlines are met.
Provide hands-on support and supervision to employees facing complex or challenging service cases.
Take responsibility for the follow-up and resolution of complex or escalated service cases, ensuring customer satisfaction and maintaining high service standards.
Maintain regular communication with customers to address inquiries, resolve issues, and ensure satisfaction with service delivery. Build and nurture long-term relationships to foster customer loyalty.
Oversee the accurate and timely invoicing of completed service jobs. Ensure that all billable work is captured and that invoices are processed in accordance with company policies.
Serve as the primary expert and point of contact for the Service Management module within Navision. Provide training, support, and troubleshooting to ensure the effective use of the system.
Act as the key user and expert for the ExpandIT system,
Review and approve service orders, ensuring accuracy and completeness. Manage time tracking to ensure that all hours are properly recorded and allocated.
Administer and manage customer portals, ensuring they are updated with relevant information and that customers can easily access necessary documents and service records.
Create, manage, and oversee service contracts within Navision, ensuring they are properly documented, tracked, and renewed as necessary.
Oversee the management of spare parts, including inventory control, location tracking, and warehouse organization. Ensure that parts are readily available and properly stored to minimize downtime.
Supervise the workshop operations, ensuring that all equipment and tools are maintained, and that the workshop is kept organised and efficient.
Provide information for newsletters and bulletins to the factory
Report to the factory in case of quality problems
Key Requirements:
Good communication and relationship-building abilities
Strong teamwork and collaboration skills
Strong electrical, mechanical, and hydraulic skills is an advantage
Strong IT skills
Ability to maintain a clear overview in high-pressure situations
Comfortable with a limited number of travel days per year, primarily within the country
For more information, please apply through the link provided for the attention of Mary O’Sullivan or call Osborne Recruitment on 041 986 5058. If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer.
