Customer Field Support Representative – Northern Ireland
For close to 30 years, this organisation has grown to become Ireland’s leading specialist provider of respiratory support services. Patient and customer care sit at the core of everything we do, and we are now seeking to appoint a Customer Support Representative to join our team.
This is a field-based role working closely with clinicians, medical professionals, patients, carers and internal support teams to coordinate the installation, use and ongoing maintenance of specialist respiratory equipment. The role is centred on delivering an exceptional customer experience to individuals who rely on our equipment to manage long-term medical conditions.
A client-focused approach to service delivery, new patient setup and product training is fundamental to this position. You will be joining an organisation with a strong reputation for treating clients with respect, dignity and empathy. Many of the individuals you will support are vulnerable and depend on our teams to provide reliable, high-quality service so they can benefit fully from the respiratory therapies prescribed by their clinicians.
Salary and Benefits:
- Starting salary of £32,000
- Company vehicle (small van),
- Corporate credit card,
- Company mobile phone,
- Travel expenses and
- Private health insurance
Key Responsibilities:
- Delivery, supply and installation of respiratory equipment in hospital wards, care facilities and patient homes
- Providing demonstrations and user training to patients, carers and healthcare professionals
- Delivering ongoing support and issue resolution for patients, carers and medical staff, including:
- Troubleshooting user-related issues
- First-line resolution of technical problems such as alarms or error messages
- Responding to urgent requests related to equipment failure, mask fitting issues or consumable queries
- Conducting routine service visits to optimise equipment performance and ensure patient satisfaction
- Maintaining accurate patient and customer records in line with GDPR requirements and internal governance standards
- You will also be required to participate in a 24-hour on-call rota. During on-call periods, you will act as the primary contact for out-of-hours support and may need to travel to patient locations to resolve urgent equipment-related issues.
The Candidate:
- Customer Support Representatives are the public face of the organisation, and this role requires a unique blend of skills, experience and personal qualities:
- Previous experience in a field-based, service delivery or sales role; strong geographical knowledge of Ireland is a distinct advantage
- A customer-focused mindset with a proven commitment to maintaining high standards of service excellence
- The ability to empathise with patients and clients, maintaining a professional and compassionate approach in sensitive or emotional situations
- Confidence communicating with a diverse range of individuals, with the ability to tailor messaging to ensure clear understanding of training, advice and information
- A strong work ethic and willingness to go above and beyond to support patients and clients
- Excellent time management and organisational skills, with the ability to manage your own schedule and meet service level commitments
- An interest in technology and the ability to explain complex information in a clear, user-friendly way
- Previous medical or clinical experience is not essential, although applications from candidates with backgrounds in healthcare (e.g. nursing or patient liaison roles) are welcomed. This role is ultimately about the right attitude and approach, and full product training will be provided.
Additional Information:
- Full-time position with core working hours of Monday to Friday, 9:00am – 5:30pm (hours may vary due to travel and call-outs)
- Participation in a rotating on-call schedule, including evenings and weekends during agreed periods
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided.
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit, we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
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